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Used 2018 Jeep Cherokee Consumer Reviews

3.6 out of 5 stars
42 reviews

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1 out of 5 stars

DONT DO IT

Michael Yager, 10/14/2019
2018 Jeep Cherokee Latitude Plus 4dr SUV (2.4L 4cyl 9A)
7 of 9 people found this review helpful

2018 Jeep Cherokee Bought brand new Jan. 2018.18000 miles as of Oct. 2019 oil changed 4 times in 2 years. Was told to add a quart of oil every month and be sure to check oil at every gas fill up! What! Don’t spend 25k for peace of mind! Case Manager refuses to admit any fault

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1 out of 5 stars

Would not recommend the Cherokee or anything from

Allen, 11/23/2019
2018 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
4 of 5 people found this review helpful

Since day one of owning my Jeep Cherokee with the 4 cylinder engine I have had nothing but issues with it and have even had to have it towed to the dealership because it stopped working. It has 34000 miles on it and I use 3 quarts of oil between the oil changes(4000 miles recommended) and Jeep says there is nothing they can do about it even though it is still under warranty. I have also had to take it to the dealership at 8000 miles because a switch in the transmission went out and all the light on the gearshift came on.

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2018 Jeep Cherokee for sale near you
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1 out of 5 stars

Totally not worth the money

Tj Bartel, 09/28/2018
2018 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
14 of 23 people found this review helpful

Test drove a 14 when they first came out and didn’t purchase because I hated the way it shifted from first to second. Read that reliability had improved to average. I had a 2016 Hyundai Santa Fe with the 3.3l v6 and 6-speed auto. With 30k and almost 3 years of ownership it never had to visit the dealer and never hiccuped. The Jeep, it is the limited with the v6, it has the high altitude appearance package. It made it home and to the store and and I heard a noise from the rear of the car and rolled the window down and thought what in the world is that? Took it to Jeep the next day and they said you have a rock stuck in your brake and we will fix it for free. Excuse me? It’s not even 24 hours old and has 132 miles on it and you’re telling me you’re doing me a favor? Well, praise Jesus and thank you. Ok, I was having serious buyers remorse at this time. After 3,000 miles I went to change the oil and the oil pan and everything was wet like it was leaking oil. Call Jeep, omg no one has ever had this problem. We can get you in Monday of next week. Ok, I work next Monday but have the Monday after that off. Well, it does have an oil leak and it’s not safe to let it go that long. It’s ok for you to take a week to fit me in with a loaner car but when I can’t take a Monday off work to drive to the dealer to get a loaner car. Now I’m thinking, idk what’s worse!? This car, or the service from the dealer. The service advisor told me to keep an eye on the oil. And he would see me with a loaner car on Monday. I get there 7:50 on Monday morning and they have no idea that I have an appt, they have no loaner cars and will have to reschedule my appt. 🤯. Fine the guy calls me back the next day and said can I bring it in Thursday morning and they promise me a loaner. My husband took it in and they gave him a base model Cherokee and off he went. They call us and said it a common problem and even the guy on the phone has an 18 Cherokee and his timing chain cover was leaking also.... it a common problem. To fix it took a week, it’s an extensive repair. I am feeling uneasy about the dealer doing the repair of they have made so many mistakes and I go to another Jeep dealer. I was told once a dealer addresses a problem. I need to let them fix it. Doesn’t sound like Jeep dealers

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4 out of 5 stars

2018 Jeep Cherokee Latitude Plus 2.4L Transmission

MariaS, 06/27/2019
2018 Jeep Cherokee Latitude Plus 4dr SUV (2.4L 4cyl 9A)
2 of 2 people found this review helpful

First issue: Just started having transmission issues when shifting into reverse, it shifts hard and vibrates loudly. Second issue, radio: there is no way to stop the radio from turning on to full volume when starting the Jeep. So annoying. When I turn off/mute the radio, I want it to stay off! Third issue: defroster for front window is terrible. Sometimes it works properly and other times not at all. Since I cannot change the mileage below, there are 57k miles on the Jeep

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Blotchy paint

Unhappy buyer, 10/28/2018
2018 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
5 of 9 people found this review helpful

Not happy with the fact my brand new car has had numerous blotchy discolorations that cannot be removed only by the dealer. They seem to appear more frequently in summer months when the sun beats on it. They appear in any location and almost seem like a discoloration that cannot be fixed only by the dealer/service rubbing compound on it. Very disappointed in this cars paint as I would never imagine a brand new car would have this kind of problem. Also noticed it on the same car as mine in the showroom! Got no where with the dealer on this. Will not recommend a Cherokee to anyone now.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
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