Used 2014 Jeep Cherokee SUV Consumer Reviews
My Jeep Cherokee 2014 has already been recalled 5 times. On August the 17th the car stop abruptly in fast moving traffic when the transmission failed. A little internet research reveals that Jeep has had multiple transmission issues with their 9 speed transmission. I contacted the manufacturer and requested a 3 year extension on my vehicle as I have no confidence the car. So far they have refused. It is incomprehensible and outrageous that you can invest $ 30,000.00 dollars in a automobile that fails, puts your safety at risk and Jeep refuses to back up it product. My previous vehicle was a Chevy Colorado. It has over 140,000 mile on it and is 15 years old. I have have never had it in the shop for anything other than an oil change. It has a 10 year power train warranty. I never had to use it.My son is currently using it for college and still no mechanical concerns. I took a leap of faith and purchased a Jeep. It clearly was a mistake. The internet is riddled with Jeep owners transmission issues. I will never purchase another Jeep product and advise all buyers to beware. The only good note the people at Tate in Glen Burnie have been courteous and helpful in helping me repair my faulty vehicle. When you make a $30,000.00 dollar purchase you should have confidence in your vehicle. I currently have a Jeep case manager reviewing my issue. Will see where this goes. 2/21/2017: Initially received little help , follow up or assistance from Corporate customer service Jeep case manager. I filed a complaint with the Maryland Attorney Generals office. They assigned me a mediator who contacted Chrysler/Fiat. After having my concerns ignored the Maryland Attorney General Office got their attention. The Maryland Attorney General's Office was wonderful. Government does work for it's constituents. A Chrysler representative called me at home and asked- how they could resolve my complaint. I requested a 100,000 mile extended bumper to bumper warranty as I was no longer confident in the vehicle. They agreed. The transmission after several repairs has been operating with out issue although the shifter now needs replacement which the dealer service department has ordered. The dealership service people have been wonderful and I have nothing but good things to report on their efforts to resolve customer concerns satisfactorily. I think Chrysler has resolved some of the major transmission issues that plagued the 2014 Jeep Cherokee. I am still somewhat disgruntled that $30,000.00 dollar vehicle should have resulted in 7 recalls and suffered a major transmission failure. If when I purchased the Jeep the sales representative had suggest that I could expect multiple recalls and perhaps transmission issues would anyone have purchased this vehicle? Of course not. To be fair I have to say I really like the Jeep it had what I was looking for in a small SUV. But Jeep customers should not have to endure this level of inconvenience and difficulty for choosing to buy Chrysler.
Be aware that car manufacturers pay some reviewers to raise the overall rating of vehicles. I had transmission problems from day one, a new transmission that still had problems at 16k miles after two software updates, engine lights requiring replacement of an air shuttle. All in all, the first 24k miles, a year of owning the vehicle, I was without it for over two weeks. What you're looking for in a new vehicle? Me neither. The transmission defects on this vehicle are well documented and in other reviews as well as mine. Believe them. There are many more reliable vehicles than this one, I'll never buy another Jeep product it's the worst vehicle I've ever owned.
I purchased my Cherokee (V6, not 4-cyl) after owning an Outback and I love this vehicle! It's comfortable and fun to drive. Admittedly, I haven't had the car long (7 weeks), but to date, I have had no issues and would highly recommend the Cherokee to others. My husband and son are 6'2" and they both fit comfortably in the front seat and although they probably wouldn't enjoy a long trip in the back seat, there aren't many cars in which they would. However, we've had two adults in the back (5'10"+) who were both comfortable for a two hour trip with the front seats pushed all the way back.
Purchased this vehicle in June of 2014, Two months later the front end started to shimmy/wobble when accelerating from a stop or taking a corner from a stop. Took it to the dealer and they confirmed the problem and said they will replace both front axles as recommended by Star Case S1421000022 (not sure what that is). Axles replaced and it still does the same thing. Will return to dealer when the 1000 mile break-in period for the new axles is up. Acceleration from a stop is not very responsive either. Update April 2017 Above issue resolved after install of 2nd set of new axles. I now give the transmission a poor rating! It seems to have problem syncing with the engine speed. This is noticeable when slowing to a stop for a red light but not coming to a complete stop because the light turned green. The engine accelerates but the transmission does quite engage and when it does the car jerks forward. Jeep says there is nothing wrong with the car. I would not purchase this car again with the same transmission.
I went to the dealership with the idea of buying the grand Cherokee. Next to it was the new Jeep Cherokee trailhawk, and I instantly fell in love. My wife wanted a car with personality, character, luxury and lots of technology. It has all of that and more. We've already taken in offering with my JK to the Southern California desert and it performs incredibly. This car has Fiat's interior design touch, which makes it all the better. We took a gamble buying a new model, but we have faith in the Cherokee brand and expect this car to be around for a long, long time. I'd recommend it.