Used 2019 INFINITI QX50 Consumer Reviews
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Electrical systems fail
Wayne Locke, 01/11/2019
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
161 of 166 people found this review helpful
The controls on the central console have a tendency to fail. You will not be able to disconnect a phone call and all the controls freeze preventing adjustments to the navigation, climate control, radio and blue tooth phone. There have also been incidents of the entire screen going black. This happens while the vehicle is in operation and can cause a very dangerous situation. infiniti has acknowledged the situation. They were able to replicate the problem at the dealership and admitted to numerous other similar complaints. I first raised the issue in November of 2018. As of January 10, 2019, they do not have a solution and the problem is continuing to occur. This goes beyond inconvenience. Failure of these systems while the vehicle is in operation causes a dangerous situation.
Nightmare car
BKH, 01/22/2019
2019 INFINITI QX50 LUXE 4dr SUV (2.0L 4cyl Turbo CVT)
130 of 141 people found this review helpful
This car has been with us for 75 days, of which it's been in the shop for 70 of those days. Inifiniti has been terrible to deal with. They "know" it has a lot of problems, but refuse to buy it back. I would stay far away from this model. It's currently at dealer with "no fix" for fuel smell in the cabin, which they say is a known venting problem. Its with "engineering" awaiting a fix.
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Drivers' Car ...
PDX-Max, 06/22/2018
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
107 of 116 people found this review helpful
I picked this car a couple of weeks back & have put about 1500 miles on it. The most recent being a 1000 mile vacation trip my family. 5 of us, all adults ranging from 5 feet to 6 feet, average build, had no problems on our 3 day vacation trip. The cargo room was large enough, with some room to spare, to hold our baggage, camp food, water, light winter clothing, medical+emergency box, etc. The second row passenger space seated 3 of us comfortably & for about an hour or so, I sat in the back and yielded the wheel to my son since I was falling asleep after a heavy lunch. The QX50 handled the roads like a champ & the torque was available immediately. FWIW, I drove the whole route in the Standard drive mode. True, the get-out-of-the-gate lag is there & is noticeable. But once you get past that initial 3 to 5 seconds, the SUV is yours to play with. Transmission is smooth & I do prefer the CVT after it starts to get going. Driving through the canyons from John Day to I84 was a breeze. The car stayed glued to the road and drove in the direction I pointed. And I knew I had power if I needed it. (Side note: For a few days I drove this in the sport mode & did not notice the start up lag. It shows up in the eco & standard mode for me.) Our car is loaded with the Proactive & Sensory package. And we made use of the safety systems to its fullest. Keeping the car in a straight line with slight curves @ 80mph on I5 & I84 was no brainer. (Yes Iget assist with a radar detector as well.). Stop & Go traffic is not a problem - except a small peeve: I would like the car to start driving the moment it senses the other car start to move. But yes, this can be construed as a safety issue, necessitating driver interaction. The auto high beam was blessing as well, along with the 'foot kick' to open the trunk. I personally like the dual screens - one for nav & the other for entertainment. Some people don't; but I prefer having one screen for nav constanly as opposed to doubling up for other functions. I prefer the physical controls as well; but the placement of the climate on/off switch is odd imho. The car is silent & all the 5 of us were able to hold conversation without raising our voices or such. Creature comforts abounds in the car & we do miss the front thigh extension; the massager, etc. But for the price vs features, this car is a bargain. Some of my issues: - We got the lifestyle hitch & it sits deeply & away from the public eye. Great, except some of the bike racks don't have that depth. This will mean an hitch extension purchase. - I did not figure out if there was a way to transfer music to local hard drive - if present. If not, then its a bummer since the USB needs to be there permanently. - No access to apps like Spotify, Pandora, etc. And no Android Auto. - More & more SUVs are having storage space under the electronic shifter; but this one does not. Not sure why this could not have been accomodated. - Speaking of shifter, you shift forard to reverse & shift back to drive. Guess, you get used to it. :-) - The side mirros don't auto fold. - No rear seat heat. FWIW, we started our (re)search with about 10 SUVs ranging from MKX, Q5, XC60 & 90, CX9, Edge, Fpace, GLS, GLE, XKT, etc. We narrowed it down to XC90, QX50, MKX. We wrote out our needs/wants & price/value for these and settled on the QX50. Time will tell, especially with the CVT, if this is a good buy. But for now, I think I got a good one. The car looks great - check, drives like a sports car - check, good fuel economy (based on drive mode) - check, fuel range in excess of 320 miles to the tank - check, creature comforts - check, safety & driving aids - check. Good value for the price paid.
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Disappointed!!
CD, 01/29/2019
2019 INFINITI QX50 ESSENTIAL 4dr SUV (2.0L 4cyl Turbo CVT)
139 of 152 people found this review helpful
Bought this car three weeks ago and it's already in the shop for gas smells filling up my garage. So strong in fact that I have to either park my brand new luxury SUV outside in the cold or leave my garage door open for hours while it "cools off". Dealer repair shop says they can't find anything wrong of course. This is a serious health hazard! The fact that it's a gas smell makes me nervous to drive it too as i have no idea if it'sa leak close to the hot engine. This new VC engine definitely has some issues. Also, no run flats available for it anywhere currently so I'm screwed if I have a flat...smh. Car looks cool and has some nice tech but it's not ready for prime time. With as much money as I spent on this "luxury crossover" I should not have to worry about smelling like gas when I get to work everyday! I seriously wish I had gone with a competitor. I was an Infiniti loyalist but I won't be buying another one after this. This car wasn't ready to be released and you're using us as beta testers. You've lost me as a customer..
Unsafe at Any Speed
Ray, 07/03/2019
2019 INFINITI QX50 LUXE 4dr SUV (2.0L 4cyl Turbo CVT)
70 of 76 people found this review helpful
This car is trying to kill me. The driver "assist" controls are dialed back as far as they will go, and yet the car will still: - Slam on the brakes when a car up ahead slows down, even when it's still very far ahead; - Slam on the brakes when passing into an underground parking lot, going from light to dark; and - Steer straight on when I'm trying to make a turn at a junction where there are two or more turn lanes and I am not in the inside-most lane. I am in danger of getting rear-ended just driving in traffic, because the car doesn't just tap the brakes, it goes for a full-on, emergency, 30mph to zero stop on a dime. No one is expecting it, especially me, so I am just lucky that - so far - the driver behind has had their wits about them. What if it was an 18-wheeler? I'm toast! Once it stops, it pauses for a few seconds before it will let me go again; cue honking of horns. Same with the parking lot issue. The turn issue is very scary. Even though I will be making a legal and safe turn, but not in the inside-most lane, the car will override my steering input (it's fly-by-wire) and drive me straight on into the traffic waiting on the other side of the intersection. I have to come to a stop before the car will allow me to make my turn, meaning that I am having to stop in the middle of a large intersection just so the car will agree with me to turn the wheels. I have the same trouble as others have mentioned here with the screens crapping out and going black. I am a real estate agent, so I need navigation but, more than this, I drive with my clients in the car. I do not know for sure, but I suspect I have lost clients because they think I am a terrible/dangerous driver (even when it's not putting all aboard in danger, it's beeping and flashing warning signs because of things other road users are doing). The phone connection is random too - so I am constantly dropping client calls - and I have never been able to upload destinations to the navigation system from remote, which was a big selling feature for me. My Infinity dealer is overloaded with cars back for service; a situation that is exacerbated with a layer of incompetence. I have to have a car for work, so getting this in to be fixed (if they can even do that) is nigh-on impossible. They tell me they need it for a least a week, but don't have loaners available. I have shown up for scheduled appointments, only to be told that they have "run out" of loaners, so I leave without service and having wasted my time (which, to a real estate agent, is money). I have told them to shut down the driver assist features entirely, but they say it's hard-wired into the car and I have it as dialed back as far the system will allow. If I could hand back the keys and walk away, I'd do it. 1-star review, only because they don't allow zero.
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