Used 2019 Honda Pilot Touring SUV Review
Consumer reviews
Read what other owners think about the 2019 Honda Pilot Touring SUV.
Most helpful consumer reviews
2019 Honda Pilot Squeaky A/C Expansion Valve
HAB9124, Cape Coral, FL, 09/11/2019
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
I bought by 2019 Honda Touring end of April. Shortly after driving the car I noticed a squeak in engine compartment when I let up on gas or brakes applied. Mileage was less than 1,600. I took it into the Dealer in June. Dealer said it was transmission (FIRST REPAIR ATTEMPT) and ordered new transmission. Early July brought in the car to have transmission replaced. Honda Technical Rep … said it wasn’t the transmission. Recommended to replace engine mounts (SECOND REPAIR ATTEMPT). Engine mounts were replaced. Squeak was still present. After extensive test drive, Honda said it was from A/C and Honda Tech said to perform deep A/C vacuum/drying (THIRD REPAIR ATTEMPT). After A/C vacuum/drying the squeak was still there. Honda Tech then said it was A/C expansion valve. But, Honda refused to replace the valve. They stated it “IS A NORMAL CHARACTERISTIC OF THE VEHICLE”.
I was told by Dealer that three other customers had complained about same squeak and they also found a new car on lot with same issue.
In July I contacted Honda Customer Care. In August Honda Customer Care told me my claim was denied and that the squeak in the engine – A/C - was a normal characteristic. Customer Care Rep indicated that they were handling other customer complainants with the same issue. My complaint was closed.
Since when is a squeak in a brand-new car a normal characteristic? If Honda really thought it was a normal characteristic why did they continue to try to fix my car. It wasn’t until they couldn’t fix it after three attempts and Honda refused to replace the A/C expansion valve that they decided it was a normal characteristic. I am assuming not all 2019 Honda Pilot Touring cars have this issue.
It is clear that many 2019 Honda Pilots have this noise issue that Honda refuses to acknowledge as a problem to the customer.
What fixes this problem? Any suggestions?
Almost perfect
Brian, Houston, TX, 08/29/2018
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
My wife and I are among the first buyers of the new 2019 Pilots and so far we are thrilled. It’s only been a few days so I can’t speak to any long term realizability issues. I did want to take the time to do this early review because I was floored by the fact that the 2019 Touring model no longer has the ability to set the height of the tailgate. We found this out after trying to set … the height in our garage when we got it home. I’m pretty disappointed knowing that we have a full loaded model with all this revolutionary tech, and we can’t set the tailgate height. The worst part is that this was available on last years Touring. Even the guys in the dealership were shocked to see it was taken away. I love the car as a whole, but be advised you have to opt for the Elite to get this. I chose not to go with the Eite because it has captains chairs only and I wanted the bench seat for our baby’s safety. Hope this helps someone else out.
The Honda Pilot is a JERK!
Ellie Dodge, Denton, TX, 06/20/2019
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
I've owned my 2019 Pilot since Aug. 30, 2018. I read a lot of reviews on it and worried about the 9-speed transmission, but Honda supposedly refreshed it. I also chose the 2019 because it brought the knob back to the infotainment system. Well, both have given me issues. My infotainment system, like so many others, permanently froze up on me and had to be replaced. Now, some seven months … after owning the car, my transmission has been intermittently "jerking" in the 30 mph range. Honda won't fix it and won't even admit there's a problem. Transmission problems are serious. I would avoid the Pilot until they replace the 9-speed completely.
Knock your hat off transmission
Aldon, Owasso, OK, 11/19/2019
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
While driving between 25-30 mph in town where you have stop and go driving the transmission hard hard hard shifts. If we had know this we would not have bought the 2019 Honda Pilot touring. Honda has a problem and needs to fix it.
Service manager said it is normal to shift like that, I told him it is bull!!!.
We have had the car for 1 year and have 20,000 miles on it.
Before this car we … had a 2013 Nissan Pathfinder and I wish we would of went back with the pathfinder..
Edmunds Summary Review of the 2019 Honda Pilot Touring SUV
What’s new
- For 2019, the Honda Pilot gets a minor styling update
- Smoother-shifting nine-speed transmission
- The Honda Sensing suite of advanced safety features is now standard for all trims
- New tech features, including a revised infotainment touchscreen
- Part of the third Pilot generation introduced for 2016
Pros & Cons
- Pro:A versatile, roomy interior with spacious rear seats
- Pro:Ride is smooth and compliant in most conditions
- Pro:Better fuel economy than rivals
- Pro:Multiple clever storage compartments
- Con:Collision warning and adaptive cruise control are overly sensitive
- Con:Third-row access is narrow
- Con:Nine-speed transmission is improved, but still not as smooth as the six-speed
Which Pilot does Edmunds recommend?
With more standard features than before, the EX is the definite value play. You get a lot of useful features, including keyless access and ignition, heated front seats, one-touch slide-and-fold second-row seats, and pretty much the same infotainment system and safety features that all the more expensive trims have. It doesn't have a power liftgate, however. For that, you'll need to upgrade to at least the EX-L.
Full Edmunds Review: 2019 Honda Pilot SUV
Driving
7.5With ample power, a transmission offering full manual control and respectable handling, the Pilot is an athlete in the three-row SUV segment. It's a champ on mountain roads, and it can manage slippery surfaces should you opt for all-wheel drive.
Comfort
9.0The Honda Pilot does comfort better than most in the segment. Consider its excellent ride quality, ultra comfy seats and easy-to-operate tri-zone climate control. Tire and wind noise is also minimal.
Interior
8.0The Pilot exhibits Honda's typical efficiency of space and practical features. The driving position is a bit upright, so you never feel ensconced in the cabin, but that's usually what SUV buyers are looking for. Visibility is also quite good.
Utility
8.5The Pilot is a utilitarian vehicle even though it can't tow as much as large truck-based SUVs. Its roomy, well-thought-out interior proves extremely useful when you stuff it full of passengers and their gear.
Technology
8.0The Pilot's infotainment touchscreen is a big step forward from the previous system. Plus, there are a bunch of clever apps that use the onboard Wi-Fi connection, which will surely make road trips with friends or family more enjoyable. We know Honda is capable of a decent adaptive cruise system, but it has yet to find its way into the Pilot.
Edmunds Insurance Estimator
The Edmunds TCO® estimated monthly insurance payment for a 2019 Honda Pilot in Ohio is:
$53.67 per month*Legal