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Used 2019 Honda Pilot Touring SUV Review

Consumer reviews

Read what other owners think about the 2019 Honda Pilot Touring SUV.

5 star(11%)
4 star(11%)
3 star(28%)
2 star(11%)
1 star(39%)
2.4 out of 5 stars
18 reviews

Most helpful consumer reviews

1 out of 5 stars

2019 Honda Pilot Squeaky A/C Expansion Valve

HAB9124, Cape Coral, FL, 09/11/2019
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
I bought by 2019 Honda Touring end of April. Shortly after driving the car I noticed a squeak in engine compartment when I let up on gas or brakes applied. Mileage was less than 1,600. I took it into the Dealer in June. Dealer said it was transmission (FIRST REPAIR ATTEMPT) and ordered new transmission. Early July brought in the car to have transmission replaced. Honda Technical Rep … said it wasn’t the transmission. Recommended to replace engine mounts (SECOND REPAIR ATTEMPT). Engine mounts were replaced. Squeak was still present. After extensive test drive, Honda said it was from A/C and Honda Tech said to perform deep A/C vacuum/drying (THIRD REPAIR ATTEMPT). After A/C vacuum/drying the squeak was still there. Honda Tech then said it was A/C expansion valve. But, Honda refused to replace the valve. They stated it “IS A NORMAL CHARACTERISTIC OF THE VEHICLE”. I was told by Dealer that three other customers had complained about same squeak and they also found a new car on lot with same issue. In July I contacted Honda Customer Care. In August Honda Customer Care told me my claim was denied and that the squeak in the engine – A/C - was a normal characteristic. Customer Care Rep indicated that they were handling other customer complainants with the same issue. My complaint was closed. Since when is a squeak in a brand-new car a normal characteristic? If Honda really thought it was a normal characteristic why did they continue to try to fix my car. It wasn’t until they couldn’t fix it after three attempts and Honda refused to replace the A/C expansion valve that they decided it was a normal characteristic. I am assuming not all 2019 Honda Pilot Touring cars have this issue. It is clear that many 2019 Honda Pilots have this noise issue that Honda refuses to acknowledge as a problem to the customer. What fixes this problem? Any suggestions?
4 out of 5 stars

Almost perfect

Brian, Houston, TX, 08/29/2018
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
My wife and I are among the first buyers of the new 2019 Pilots and so far we are thrilled. It’s only been a few days so I can’t speak to any long term realizability issues. I did want to take the time to do this early review because I was floored by the fact that the 2019 Touring model no longer has the ability to set the height of the tailgate. We found this out after trying to set … the height in our garage when we got it home. I’m pretty disappointed knowing that we have a full loaded model with all this revolutionary tech, and we can’t set the tailgate height. The worst part is that this was available on last years Touring. Even the guys in the dealership were shocked to see it was taken away. I love the car as a whole, but be advised you have to opt for the Elite to get this. I chose not to go with the Eite because it has captains chairs only and I wanted the bench seat for our baby’s safety. Hope this helps someone else out.
3 out of 5 stars

The Honda Pilot is a JERK!

Ellie Dodge, Denton, TX, 06/20/2019
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
I've owned my 2019 Pilot since Aug. 30, 2018. I read a lot of reviews on it and worried about the 9-speed transmission, but Honda supposedly refreshed it. I also chose the 2019 because it brought the knob back to the infotainment system. Well, both have given me issues. My infotainment system, like so many others, permanently froze up on me and had to be replaced. Now, some seven months … after owning the car, my transmission has been intermittently "jerking" in the 30 mph range. Honda won't fix it and won't even admit there's a problem. Transmission problems are serious. I would avoid the Pilot until they replace the 9-speed completely.
1 out of 5 stars

Knock your hat off transmission

Aldon, Owasso, OK, 11/19/2019
2019 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
While driving between 25-30 mph in town where you have stop and go driving the transmission hard hard hard shifts. If we had know this we would not have bought the 2019 Honda Pilot touring. Honda has a problem and needs to fix it. Service manager said it is normal to shift like that, I told him it is bull!!!. We have had the car for 1 year and have 20,000 miles on it. Before this car we … had a 2013 Nissan Pathfinder and I wish we would of went back with the pathfinder..

Edmunds Summary Review of the 2019 Honda Pilot Touring SUV

What’s new

  • For 2019, the Honda Pilot gets a minor styling update
  • Smoother-shifting nine-speed transmission
  • The Honda Sensing suite of advanced safety features is now standard for all trims
  • New tech features, including a revised infotainment touchscreen
  • Part of the third Pilot generation introduced for 2016

Pros & Cons

  • Pro:A versatile, roomy interior with spacious rear seats
  • Pro:Ride is smooth and compliant in most conditions
  • Pro:Better fuel economy than rivals
  • Pro:Multiple clever storage compartments
  • Con:Collision warning and adaptive cruise control are overly sensitive
  • Con:Third-row access is narrow
  • Con:Nine-speed transmission is improved, but still not as smooth as the six-speed


Which Pilot does Edmunds recommend?

With more standard features than before, the EX is the definite value play. You get a lot of useful features, including keyless access and ignition, heated front seats, one-touch slide-and-fold second-row seats, and pretty much the same infotainment system and safety features that all the more expensive trims have. It doesn't have a power liftgate, however. For that, you'll need to upgrade to at least the EX-L.

Full Edmunds Review: 2019 Honda Pilot SUV

What’s new

For 2019, the Honda Pilot gets a minor styling update and revised shift programming for its nine-speed automatic transmission. The Honda Sensing suite of advanced safety features is now standard for all trims. New features include a Wi-Fi hotspot, a hands-free tailgate, a rear-passenger intercom system, a new instrument panel, a new 8-inch infotainment touchscreen with a physical volume knob, enhanced telematics and vehicle control through smartphone apps, and a wireless charging pad.

Vehicle overview

There were already a lot of things we liked about last year's Honda Pilot. Even among its all-star midsize SUV rivals, the Pilot got high marks for its spacious interior, powerful and efficient V6 engine, and clever storage solutions. Our only significant gripes concerned the unrefined nature of the gear shifts coming from the available nine-speed transmission and the unintuitive touchscreen infotainment system. Well, now we don't even have those to complain about.

For 2019, Honda has retuned the nine-speed, eliminating much of the low-speed stutters and jerkiness that it used to exhibit. It's still not as smooth as the six-speed transmission found on the less expensive trim levels, but it's considerably better than last year. The infotainment system's user interface has also been updated. It's more intuitive to use this year and has a physical volume knob that replaces the previous touch-sensitive volume slider. Rounding out the 2019 Honda Pilot's changes are new tech features, added standard safety features and styling enhancements.

Considering that the Pilot was one of the highest rated in the class before these improvements, we're certain that we'll like it even more now. We're sure you will, too. In a segment that includes the very desirable Mazda CX-9, Toyota Highlander and Volkswagen Atlas, it could very well be the best when it comes to a family-friendly choice. The Pilot definitely deserves a spot on your short list.

Notably, we picked the 2019 Honda Pilot as one of Edmunds' Best Midsize SUVs, Best Family SUVs, and Best Gas Mileage SUVs for this year.

What's it like to live with?

With a spacious cabin, exceptional comfort and a tremendously roomy cabin, the Honda Pilot is the quintessential three-row crossover. As soon as we got behind the wheel of this newest model, our editors universally agreed: The Pilot was the best of the bunch. We immediately reached out to Honda and secured a fully loaded Elite model for our long-term test fleet. Over the course of a year and 25,000 miles, we drove our Black Forest green tester to Las Vegas, Sacramento and Oregon. Usually, it performed the commuting duties typical of a family-friendly SUV. To read about our experiences, read our long-term Pilot test. Note that while we tested a 2016 Pilot, most of our observations still apply to the 2019 model. The only exceptions deal with the infotainment and transmission improvements Honda made for this year.

2019 Honda Pilot models

The eight-passenger 2019 Honda Pilot is a midsize SUV that is offered in five primary trim levels: LX, EX, EX-L, Touring and Elite. All models are powered by a 3.5-liter V6 (280 horsepower, 262 pound-feet of torque). A six-speed automatic transmission is standard for most trims, while a nine-speed transmission comes with Touring and Elite models. Front-wheel drive is standard, and all-wheel drive is available for all models (standard on Elite).

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Standard features for the LX include 18-inch alloy wheels, automatic LED headlights, active noise cancellation, air conditioning, 60/40-split folding third-row seats, a multi-angle rearview camera, a 5-inch touchscreen and seven-speaker audio system with USB/auxiliary inputs. Standard advanced safety features include adaptive cruise control, frontal collision warning with automatic braking, road departure mitigation, lane keeping assist and automatic high-beam assist.

The EX adds LED foglights, heated mirrors, remote ignition, keyless entry, a terrain management system, tri-zone automatic climate control, heated front seats, a power-adjustable driver's seat, one-touch slide-and-fold second-row seats, an 8-inch touchscreen, HondaLink and CabinControl smartphone integration, Android Auto and Apple CarPlay, satellite radio, and a blind-spot monitor with rear cross-traffic alert.

Stepping up to the EX-L trim gets you a sunroof, a power liftgate, a universal garage door opener, rear-seat window sunshades, an auto-dimming rearview mirror, a leather-wrapped steering wheel, leather upholstery, driver-seat memory functions, a power-adjustable front passenger seat and second-row USB charging ports. There's also an EX-L subtrim that adds a navigation system and a rear entertainment system with a 10.2-inch screen with HDMI input, Blu-ray player and streaming apps. You also gain a 110-volt power outlet and intercom system through the rear headsets.

The Touring trim gets all of the above plus 20-inch wheels, roof rails, front and rear parking sensors, hands-free operation for the liftgate, heated rear seats, a Wi-Fi hotspot, a 10-speaker premium audio system and multi-zone audio. Heated second-row captain's chairs are available (reducing seating capacity to seven).

The Elite trim comes standard with the captain's chairs, as well as automatic wipers, power-folding mirrors, a panoramic sunroof, a heated steering wheel, ventilated front seats, and a wireless charging pad.

Trim tested

Each vehicle typically comes in multiple versions that are fundamentally similar. The ratings in this review are based on our full test of the Honda Pilot Elite (3.5L V6 | 9-speed automatic | AWD).

Driving

7.5
With ample power, a transmission offering full manual control and respectable handling, the Pilot is an athlete in the three-row SUV segment. It's a champ on mountain roads, and it can manage slippery surfaces should you opt for all-wheel drive.

Comfort

9.0
The Honda Pilot does comfort better than most in the segment. Consider its excellent ride quality, ultra comfy seats and easy-to-operate tri-zone climate control. Tire and wind noise is also minimal.

Interior

8.0
The Pilot exhibits Honda's typical efficiency of space and practical features. The driving position is a bit upright, so you never feel ensconced in the cabin, but that's usually what SUV buyers are looking for. Visibility is also quite good.

Utility

8.5
The Pilot is a utilitarian vehicle even though it can't tow as much as large truck-based SUVs. Its roomy, well-thought-out interior proves extremely useful when you stuff it full of passengers and their gear.

Technology

8.0
The Pilot's infotainment touchscreen is a big step forward from the previous system. Plus, there are a bunch of clever apps that use the onboard Wi-Fi connection, which will surely make road trips with friends or family more enjoyable. We know Honda is capable of a decent adaptive cruise system, but it has yet to find its way into the Pilot.

Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2019 Honda Pilot in Ohio is:

$53.67 per month*
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