Used 2022 Genesis GV70 Consumer Reviews
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Picked up a 2.5 Sport Prestige…so far no regrets.
John, 08/22/2021
updated 07/06/2022
2022 Genesis GV70 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
144 of 148 people found this review helpful
Updating review after about a year of ownership. I ended up trading this car in for a BMW, there were just too many things about it that started to bug me. The Good things 1. The car looks great. I’ve had more people come up to me and start talking about this car than any other car I’ve owned 2. The interior materials and design are top notch 3. The HDA2 features are great. 4. The car has a lot of usable space. More than expected given its size. 5. The car is quiet. Impressively quiet. They really did a good job minimizing road and tire noise. The Bad 1. The gas mileage is bad. About 21 mpg using premium gas. This is with the 21 inch tires. The smaller tires should give better gas mileage but look kind of meh. 2. The half digital/half analog dashboard is a joke. Initially I was ok with it but after I saw cars $20k cheaper in the Hyundai line up with full digital it really started to bug me. The competition also offers full digital dash at the same price point. 3. The seats on the Sport Prestige have mesh inserts and look cheap. Yes, they allow the ventilated seats to work really well but I only use that feature 3 months out of the year. More importantly, don’t even think about using the seat massage. After using it a few times, the seat got stuck in an in between state between normal and massage. I could never get them back to where the seat wasn’t uncomfortable after that. 4. Part of the reason I couldn’t get the seat back is because the dealer never responded to my concierge request to have it looked at. I don’t think this is uncommon with that service. Without dedicated dealers and loaner fleets, I don’t see how this lack of response won’t continue to be a problem. Just unacceptable given the price and what the competition offers. This car stickered for as much as a very well equipped Q5 or X3 (~ $55k). The So So 1. I’m torn on the powertrain. The engine feels great at highway speeds. Ex. accelerating from 55-75. The engine feels a tick slow and laggy accelerating from a stop. Ex. Accelerating from 0-60 to get onto a highway. Published 60 times are around 5.6-6.0 but these are with launch control and not normal acceleration. 2. The Lexicon system is clear but weak. Weak=Having to turn it up to 60 out 70 to get a nice loud sound. 3. The overall car tech is impressive, however it fails to execute on the fundamentals. Ex. It gives you neat things like posture analysis but then fails 60% of the time to apply those settings when you start the car up. TL:DR summary, the car is pretty good but is let down by some nagging issues and an underdeveloped dealer network. If the car was discounted relative to the competition, these would be easier to overlook. However, if you’re charging as much as a Q5 or X3 you better offer similar tech for the price (ex full digital dashboard) and dealer experience (being able to schedule an appointment to get the car serviced). Genesis doesn’t do this. Changing rating to three stars. ### I think this car is worth a look if you’re shopping in the Q5/GLC/X3 space. I traded in a 2018 Q5 Premium Plus for it and so far it’s been superior to the Audi in most areas. My rating is 4 stars due to the dealership experience and option unavailability on the 2.5. Pros -The 2.5 puts out 300hp and over 300lb ft of torque. It seems noticeably faster than the Q5 I traded. (Not as fast as the X3 M40s I test drove) - Good steering feel. The AWD is rear biased and the steering feels more communicative than the Audi -Styling. Styling is subjective but I think the interior/exterior design is better than what the Germans are putting out -Warranty. Genesis gives a longer bumper to bumper and powertrain warranty than the Germans. The complementary 3yr/36k maintenance is a nice add on. -Features/Misc. The standard safety features are great and it just has a lot of “neat” tech features for the price. The highway driving assist and smart cruise are really good. Cons -Combined gas mileage is only in the 21-22 mpg range. I was getting 25 mpg in my Q5 -The Lexicon audio is good but not great. It has good clarity but the bass is noticeably weak. -The dealership experience is lacking. This is expected since Genesis is colocated with Hyundai. For now I’m ok with it since my previous Audi/Lexus dealer experiences were just ok. -The way Genesis only makes certain options only available on the 3.5 trim is annoying. There’s no good reason the full digital instrument cluster and ELSD aren’t available on the 2.5 Sport Prestige.
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AMAZING
Genesis Driver , 09/06/2021
2022 Genesis GV70 3.5T Sport 4dr SUV AWD w/Prod. End 04/22 (3.5L 6cyl Turbo 8A)
67 of 69 people found this review helpful
I love love LOVE my GV70!!! The exterior design is sleek and an eye catcher from the front or rear. It's like a Bentley...until a Bentley pulls up. The GV70 '22 is brand new and looks amazing. Pluses - the console has a 14 inch-touch screen display, the gear shift is a dial, there is massage capability in the driver seat, there's heated AND ventilated seats, the ambient interior lighting is nice, panoramic moonroof, and there are unique Interior leather colors (i.e. red, blue, green). The red is H-O-T. The only minus I would say is the gas mileage. I keep mine on eco to save on gas. You get a lot for for an SUV at this price point. The drive is smooth. Thumbs up for 375 hp . I like that the packages are straight forward and easy to understand. There are not a ton of add ons that get confusing. I have the 3.5T Sport Standard. It feels luxurious!!!
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Not a reliable Car
Scott M, 12/18/2022
2022 Genesis GV70 3.5T Sport 4dr SUV AWD (3.5L 6cyl Turbo 8A)
41 of 42 people found this review helpful
Purchased my GV70 in October 2021, at less than 5,000 miles, back at Genesis where over a period of 3 months over having my car they changed the transmission 2x and then the transfer case. In October 2022, the radio/modem failed and in mid December Genesis is stating "your part is likely to be another month before shipping" Genesis Consumer Affairs is clueless and useless, never mind Genesis Conceige/valet service that is nothing more than a dream.
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Great car, Poor customer service
Joseph Rodriguez, 10/13/2022
2022 Genesis GV70 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
85 of 89 people found this review helpful
I would have given a higher rating, but my experience with Genesis North America customer service over a very well documented issue was extremely disappointing. My GV70 had an issue that set it into a sort of limp mode, seriously lacking performance, without any code or visible sign of issue, and remaining unexplained to this day. I was able to resume driving the car after turning it off then back on again, but from that point forward there was a slight hesitation when accelerating. After unsatisfactory attempts to work with Genesis customer service, I wrote to the company's COO in detail about my issue and subsequent, substantial out of pocket expense for my new car that I believed should have been covered by warranty, but I confirmed that my letter was never read. Instead, my concerns were addressed by Genesis middle management that gave me a runaround, albeit courteous, but offered no explanation or resolution for the detail issues that I reported, and did not escalate as I requested. I gave Genesis North America ample time and every opportunity to address my concerns, but unfortunately to no avail. Based on this, and although I love the car, regrettably I have lost trust in Genesis and would never buy the Genesis brand again nor would I recommend the GV70 to anyone. I regret having bought a car and brand whose company executives do not appreciate a customer's sincere feedback that may help them to improve their brand and customer satisfaction.
Good luck when you need service
ssinghnyc, 06/16/2022
2022 Genesis GV70 2.5T 4dr SUV AWD (2.5L 4cyl Turbo 8A)
143 of 151 people found this review helpful
My brand new Genesis GV70 broke down. I haven’t had a car for 6 weeks. They make false promises. Pick your car up for service: NO. Loaner car: NO. Any reimbursement for rental and/or Ubers: NOTHING YET. I FedEx’d a letter to Ms. Marquez, COO of Genesis North America: NOTHING. I FedEx’d a letter to Mr. Barcelo, CEO of Hyundai North America: NOTHING. Car is sitting at the service center and they are doing NOTHING even though the part has been there for days.. ZERO CUSTOMER SERVICE AFTER YOU BUY.
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