Well-made and Stylish Car but Interior Design Issues
written on 04-16-2011
We bought this car to replace an aging Suburban, and to downsize. We looked at the BMW X5, GMC Acadia, Buick Enclave, Ford Edge. When we were at the Ford dealer we saw a good-looking SUV we didn't recognize, and when we walked up to it realized it was an Explorer. To us the car has European styling, except for the over-sized cowling on the front end which is definitely American. The engine acceleration is adequate, but won't blow you away. We kind of miss the more powerful feeling you get with most GM SUV power-trains.
We picked up our 2011 Ford Explorer Limited about 3 months ago. I have never owned a vehicle with this many problems. It is in the dealer service department more often then it is at home. It is in my opinion a nice looking vehicle but that is the only thing it has going for it. We have had issues with the sync system, most of the features will quit working at some time. The radio will come on and off, the rain sensing wipers will turn on and off for no reason. The cruise control speeds up and slows down. The windshield has been replaced and the side mouldings twice now because of a whistling noise and the problem persists. The front axle seals have been replaced because they leaked.
Swore I would never buy another Ford after the Explorer I bought in 2000 had the transmission go out at 37000 miles and Ford would only cover half the cost even though I had sevice records showing I had been complaining about it from 15000 miles on. If I didn't have those records they weren't going to cover any of it even thought it was only 1000 miles past warranty. But when the new model came out in 2011 I really liked it and since Ford looked like they had a turn-around the past few years I figured they must have improved their quality control and customer service. Wrong again! Not going to go over every problem (just read through these reviews) but this time, never again!
Explorer is now a tech lovers car, I find more things in it than all of the others combined. The ride quality is comfortable and you really don't feel like you are driving a big vehicle. I've always driven toyota/honda my life and this is the first time with Ford (or any American)Was in the market for a larger SUV. Wanted to check out Edge because I liked ints interior. After looking, we were talking about how cool it would be to have a car like toyota highlander with the interior of ford edge. Funny we found explorer the next day, its exactly that!
I'm about to contact a lawyer about my 2011 Explorer Limited Lemon. I just spoke with a customer service manager at ford for my dealers district and was basically told tuff cookies! The MFT ( I can think of another word for the F instead of Ford) is junk. Goes black all the time and takes out the phone, stereo, nav, and climate controls. On a 100 degree day the MFT decided to turn on the heat and defrost full blast and there was no changing it until the car was off for awhile, nice. Ford said there might be an update fix in the first quarter of 2012. Might? might? great!