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Great vehicle but bad transmission
Moe J, 11/06/2021
2021 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo gas/electric mild hybrid 7AM)
7 of 7 people found this review helpful
My 2021 Q5 is my second Audi. I had a 2018 Q5 before. My 2018 was very smooth and ran trouble free for 3 year. My 2021 is another story however. From the first day I took delivery it had some transmission issues. At stop signs when the start/stop engine did its thing the transmission disengaged and if I was at uphill l, the car moved backward just like a standard transmission would. I had to break and wait a second till the transmission re-engage itself and I could keep going. My 2018 did not behave like that. The dealer said the dual clutch sometimes behaves like that and it is normal and I should be more patient at stop signs. From that day I always disengage the start/ stop fiction so I don’t experience that issue. 9 months later at 12900 km the transmission failed the code transmission fault should up on my dash. I could not put the car in forward or reverse. After shutting off the engine and trying again a few minutes later I could put the car in D but the transmission was in limp mode. I towed the car to the dealer and they diagnosed it and said some of the internal parts of the transmission failed and they need to order it from Germany. It has been two weeks now and I still don’t have my car back.
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Audi Q5e - AC keep failing
MK, 07/08/2022
2021 Audi Q5 Prestige 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
8 of 9 people found this review helpful
My Hybrid Q5 having trouble to keep AC running. It was running no problem first couple of month, but sometime it went off position by itself, and just warm air comes out. Stop ending and restarting always make AC running again. But I should not have to do that such on long touring on freeway. Dealer attempt fixing 2 times already. All repair seems same method, replace sensor and charge ac system. But eventually same problem happens again. Now its 2nd summer with this car, and symptom got worse, as AC stop almost after few minutes after car started. Dealer is attempting 3rd repair. If this does not resolve, I may have to discuss with Audi of America.
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2021 Audi Q5 for sale near you
3 of 85 listings
- Premium Plus 4dr SUV w/45 TFSIMSRP: $24,97334 mi away
- Premium Plus 4dr SUV w/45 TFSIMSRP: $26,99843 mi away
- Prestige 4dr SUV w/45 TFSIMSRP: $30,59032 mi away
See all 85 listings
Failure
Audigurl, 05/07/2021
2021 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo gas/electric mild hybrid 7AM)
32 of 41 people found this review helpful
I bought my 2021 Q5 Tuesday and right after driving off the lot realized there was an issue with Navigation system! The dealer had just closed called next morning they told me to do factory reset on computer !! I did NOTHING happened!! Took it back to dealer now they are saying this is a known issue and they will have to get it fixed but have no idea how long it will take !!! I'm furious ! I bought a brand new car and now I'm without it and they act like it's no big deal! This is my 3rd Audi ( currently have 2 if you count this Q5) and this may be my last this is totally unacceptable!!
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Major electrical issues
AMO, 11/29/2021
2021 Audi Q5 Premium Plus 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
7 of 8 people found this review helpful
With less than 1000 miles on car, gateway module failed. This caused the car to completely shut down with NO warning while I was driving 45 MPH. The windows rolled down, and the power steering, power brakes, transmission, and airbags warning lights flashed. After having it towed to the Audi dealership and 2.5 weeks later, the gateway module was replaced. The electrical system is still very glitchy though. The front collision warning has activated a few times WITH NOTHING in front of the car. Today the dash went completely black while I was driving, and the turn signals stopped working. I pulled over, restarted the car, and after a few minutes the dash came back up. Back to the shop it goes. At this point I have about 1500 miles on the car. Very disappointed, would not purchase a Q5 again. I have a Premium Plus gas only (it's not a hybrid, but the model selection below is only allowing me to select this as an option).
GREAT CAR - IMPOSSIBLE CUSTOMER SUPPORT
Tom Scattoloni, 09/15/2021
2021 Audi Q5 Prestige 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
7 of 8 people found this review helpful
Purchased a 2021 Q5 in April, 2021. Have been unable to setup the driver authorization system since purchase. Repeated attempts to contact customer service for assistance result in hold time exceeding 1 hour. The one time I was able to get through the info forwarded was that a software glitch was the problem. Here is one of the prestige auto companies not able to fix a software glitch in many months. Further reacted attempts to cont act them have failed Phone results in holds, no email access provided, chat indicates there is a software problem. No way to express dissatisfaction. Would I buy another AUDI. Vey doubtfull