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Safety Issues, No Solution, Terrible Customer Serv
Abijit Raghunath, 07/17/2021
updated 07/25/2022
2021 Audi Q5 Premium Plus 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo gas/electric mild hybrid 7AM)
153 of 180 people found this review helpful
2021 Audi Q5 has a MAJOR design flaw and a SIGNFICANT SAFETY ISSUE that Audi is fully aware of, doesn’t have a fix yet, so haven’t issued a recall or informed exiting owners. What’s worse is that they are still selling the car without disclosing the problem to prospective owners. If you or your loved ones are considering buying 2021 Audi Q5 – PLEASE STOP & read this. If you already own an 2021 Audi Q5 – PLEASE STOP DRIVING IT IMMEDIATELY AND CONTACT THE MANUFACTURER AND YOUR DEALER IMMEDIATELY. Read my post below for further details. 2021 Audi Q5 has gateway module (part # J533) under the middle row seat, right below the cup holder. Gateway module is like the brain of the car and when it stops working, the car shuts off immediately. It is exactly like a brain dead person, everything stops working, the car remote keys won’t work, engine won’t start and so on. If water gets in the gateway module it stops working immediately and yes, right then and there – you can be on a highway at 70 MPH speed, making a left turn at the red light when there is car approaching you in distance … etc., it just stops. I was driving the car after heavy rains and that’s exactly what happened to me – the car totally shut off in the middle of the road, thankfully we are all safe and unhurt. My car was towed to the service center and since they don’t have a permanent fix to the problem, they have wrapped the gateway module in plastic – see pictures. I asked them to confirm in writing that the fix is permanent and it prevents water entering the gateway module and they said that they can’t confirm it in writing. So I asked to take the car back and refund the money in full. It has been 3 weeks and after multiple reminders I have received a generic email asking for a list of irrelevant documents or documents they already have access to. Email says that they will take 2 or more weeks to review and get back to me with a resolution. Well, it’s a safety issue and anything can happen if I drive the car, so I didn’t pick up the car, paying the EMI, have no loaner and Audi is just not taking the issue seriously. They are still selling the defective car without informing the buyers. @skeogh @audi @danielweissland #audi #quatro #audiq5 #audiusa #audiwestmont www.audiusa.com www.audiwestmont.com .– take the defective car back and refund my money. This is no rocket science, you are fully aware of the problem. Save lives! Please tag 2021 Audi Q5 Owners, please tag your friends who are in the market to buy a new SUV and considering Audi Q5. Audi argued with me that it is not a safety issue but had to recall many models since 2018 as NHTSA directed them to issue the recall. I will never ever trust Audi, Volkswagen and will never buy another car from them.
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Great all around but uncomfortable seats
KSJ, 11/27/2020
2021 Audi Q5 Premium 4dr SUV AWD w/45 TFSI (2.0L 4cyl Turbo gas/electric mild hybrid 7AM)
19 of 21 people found this review helpful
Fabulous engine and transmission. Drive modes actually work . Dynamic with sportshifting make the car fly . Watch the speedometer. Fit and finish is exceptional. Wireless carplay . Dont need navi . Base stereo very good . The only bummer is we find seats uncomfortable however had it since a week only and hoping get used to them .
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2021 Audi Q5 for sale near you
3 of 80 listings
- Premium Plus Plug-In Hybrid 4dr SUV w/55 TFSI eMSRP: $26,31020 mi away
- Premium Plus 4dr SUV w/45 TFSIMSRP: N/A4 mi away
- Premium Plus 4dr SUV w/45 TFSIMSRP: $24,58217 mi away
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fun but unreliable
TrentB, 08/10/2022
2021 Audi Q5 Premium Plus 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
8 of 8 people found this review helpful
THis is a fast fun car that can be economical or fun to drive but in the 15 months I have owned it, it has been in the shop for five weeks and counting. Waiting of for a part now --a sensor needs to be replace, no A/C. Last winter spent three weeks in service partly to fix something in the dash and partly due to poor acceleration in the winter while in electric mode. The audi app doesnt work either. When everything works its a wonderful car. Also, there was another visit for a check engine light and a recall.
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AC isn't working on my new 2021 Q5 plug in...
Alex in Irvine CA, 10/01/2021
2021 Audi Q5 Prestige 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
8 of 8 people found this review helpful
I bought my 2021 Audi Q5 plug in hybrid in January 2021. In early September 2021 the AC suddenly stopped working. Even when I click up or down on the AC nob, it just remains off. So I took it in to the Audi dealer where I bought my car and I was told that an AC component had to be repaired but the parts were not in stock. What's worse is that the Audi dealer told me that they don't know when they will receive the shipment of the parts. It's been about 20 days now since I brought my car in and my Q5 still hasn't been fixed. They returned my car to me saying that its not a safety issue so I can still drive it... Having a car with no AC in the summer is extremely unpleasant. I'm still waiting for the dealer to notify me on when the parts will be available. Having no AC in a luxury car that's less than a year old with no end in sight of when it'll be fixed has definitely soured my ownership experience. I honestly can't recommend this car to anyone with this type of reliability.
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Stopped running with 5 second warning
Luna, 07/08/2022
2021 Audi Q5 Premium 4dr SUV AWD w/55 TFSI e (2.0L 4cyl Turbo gas/electric plug-in hybrid 7AM)
12 of 13 people found this review helpful
My 2021 Audi Q5 with 20,000 miles malfunctioned while driving approx 70 mph. The car dash said “transmission malfunction” pull over immediately. Luckily I was able to get to the shoulder before it completely stopped driving. It took road-side assistance 12 hours to tow my car - I waited the first 3. Had to fight the dealership for a loaner. No idea what’s wrong with the car, but a quick google search shows that transmission problems aren’t uncommon in this model.
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