2010 Nissan Altima 3.5 SR 4dr Sedan (3.5L 6cyl CVT)
Picked up 2010 Altima with 4 miles on it. Car dies on the way home with 163 miles total. I know that this can happen, and I'm not mad about the car breaking down as much as I am about the warranty company not helping me. I am responsible to pay for the rental. I am responsible for any miles over 35 towed and I am 100 miles away from home. The dealership will not give me a courtesy vehicle cause I did not purchase it from them. No rental company open. Basically Nissan proved to me that they will not stand behind their product and since they left us 100 miles away from home without a care, I will make sure that everyone I know never goes with Nissan.
Customer service. The economy is low, so when someone puts the amount it costs to purchase a car into your company. Treat them as though they matter.