2020 INFINITI QX50 Review
2020 INFINITI QX50 Review
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2020 Infiniti QX50 Review
byCameron Rogers
Manager, News
Cameron Rogers has worked in the automotive industry since 2013. He has tested and reviewed hundreds of vehicles over the course of his career. Today, he leads the news team in developing cutting-edge news articles, opinion pieces and sneak peeks at upcoming vehicles. Favorite cars that he's driven during his tenure at Edmunds include the 991-era Porsche 911 Turbo S, Rolls-Royce Ghost and several generations of Honda Odyssey (really).
Pros
- Roomy interior with comfortable seating
- Lots of cargo space
- Easy to get in and out
- Quiet at highway speeds
Cons
- Inconsistent power delivery due to CVT automatic
- Disappointing real-world fuel economy
- Steering feels overly light and artificial
What's new
- Apple CarPlay and Android Auto added
- Several advanced safety features are now standard
- New dual-screen infotainment system
- Part of the second QX50 generation introduced for 2019
Overview
Upon casual inspection, the 2020 Infiniti QX50 has what it takes to challenge the more established luxury SUVs. It has a low base price, a pleasing level of standard comfort and safety features, and plenty of comfortable passenger space. You'll like the look of the interior, especially if it's a QX50 with the available microsuede headliner and quilted leather seats. There's also a new infotainment system this year that comes with Apple CarPlay and Android Auto smartphone integration.
Cost to DriveCost to drive estimates for the 2020 INFINITI QX50 PURE 4dr SUV (2.0L 4cyl Turbo CVT) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $4.45 per gallon for premium unleaded in Ohio.
Monthly estimates based on costs in Ohio
$216/mo for QX50 PURE
QX50 PURE
vs
$201/mo
Avg. Midsize SUV
But take a drive and you'll find that all is not well in QX50 Town. Our main complaint centers around the turbocharged four-cylinder engine and its continuously variable automatic transmission. The QX50 is sufficiently powerful when you floor it, but power delivery in typical driving is maddeningly nonlinear. In stop-and-go traffic especially, it'll go from low engine rpm loafing to pin-you-to-the-seat thrust with just a little extra throttle. Then there's real-world fuel economy — which isn't nearly as good as what the EPA estimates it to be — and steering that's overly light and doesn't give you a good sense of the road.
Basically, the QX50 doesn't back up its sporty looks and, if anything, makes the task of driving harder. Be sure to give the QX50 a thorough test drive in varying traffic conditions to make sure you can live with it. At the same time, we recommend checking out other small luxury SUVs that we rate more highly, such as the Acura RDX, the Mercedes-Benz GLC and the Volvo XC60.
What's it like to live with the QX50?
For a more complete take on the Infiniti QX50 of this generation, check out our experiences from a full year of living with a 2019 Infiniti QX50 Essential AWD. We cover everything from comfort to performance. Style and technology were among the highlights, but we took issue with elements of its performance. The 2020 QX50 gets a new infotainment system with smartphone integration as well as some new safety features that weren't available on our 2019 long-term test vehicle.
Which QX50 does Edmunds recommend?
One of the QX50's primary strengths is providing value for the money. As such, we say go for the Luxe trim level. It doesn't cost too much more than the base Pure and adds a few items that luxury SUV shoppers should expect. Heated front seats are inexpensive and worth the investment.
2020 INFINITI QX50 models
The 2020 Infiniti QX50 is a compact SUV sold in five trims. The base Pure has all the basics you'd expect from a luxury crossover, along with advanced driving aids that are often optional on rivals. The subsequent Luxe and Essential trims each add a few extra features that buyers might enjoy. The Sensory adds larger wheels and a Bose audio system, along with two packages that are optional on the Essential trim. Finally, there's the Autograph, which is equipped with almost every feature the QX50 offers.
All come with a turbocharged 2.0-liter four-cylinder engine (268 horsepower, 280 lb-ft of torque) paired to a continuously variable automatic transmission. Front-wheel drive is standard, and all-wheel drive is optional on all trims.
The base Pure model kicks things off with features such as LED headlights, keyless ignition and entry, a power liftgate, dual-zone automatic climate control, simulated leather upholstery, power-adjustable front seats, a dual-screen infotainment system, Apple CarPlay and Android Auto integration, and a six-speaker sound system. A variety of advanced driver safety aids are also included.
Level up to the Luxe and you'll receive upgrades such as a panoramic sunroof, an auto-dimming rearview mirror and remote engine start. Importantly, heated front seats and a navigation system are available as stand-alone options.
The Essential trim further adds a surround-view parking camera system, heated mirrors, front parking sensors,and the Luxe's optional navigation system and heated front seats.
The Sensory model tacks on bigger wheels, a 16-speaker audio system, and two packages that are optional on the Essential: the Convenience package (leather upholstery, driver-seat memory settings, and a power-adjustable and heated steering wheel) and the ProAssist package (adaptive headlights, adaptive cruise control and lane departure intervention).
At the top of the trim ladder is the QX50 Autograph. Added features include a hands-free liftgate, upgraded interior upholstery and trim, and two of the Sensory's optional packages: the Climate package and the ProActive package (the ProAssist package, plus even more safety features).
Reliability Ratings by RepairPal
4 out of 5 stars4/5Excellent
#6 out of 18 among Luxury Compact SUVs
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
The average total annual cost for unscheduled repairs and maintenance across all model years of the INFINITI QX50 from 2008-2022.$492/yr
vs. $559/yr
for Average Luxury Compact SUV
for Average Luxury Compact SUV
Frequency
The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).0.84x/yr
vs. 1.23x/yr
for Average Luxury Compact SUV
for Average Luxury Compact SUV
Severity
The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).8.6%
vs. 8.6%
for Average Luxury Compact SUV
for Average Luxury Compact SUV
powered by RepairPal Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.
Consumer reviews
Read what other owners think about the Used 2020 INFINITI QX50.
5 star(26%)
4 star(16%)
3 star(13%)
2 star(15%)
1 star(30%)
101 reviews
Trending topics in reviews
Most helpful consumer reviews
3 out of 5 stars
Electrical systems fail
Wayne Locke, 01/11/2019
2019 INFINITI QX50 ESSENTIAL 4dr SUV AWD (2.0L 4cyl Turbo CVT)
The controls on the central console have a tendency to fail. You will not be able to disconnect a phone call and all the controls freeze preventing adjustments to the navigation, climate control, radio and blue tooth phone. There have also been incidents of the entire screen going black. This happens while the vehicle is in operation and can cause a very dangerous situation. infiniti … has acknowledged the situation. They were able to replicate the problem at the dealership and admitted to numerous other similar complaints. I first raised the issue in November of 2018. As of January 10, 2019, they do not have a solution and the problem is continuing to occur. This goes beyond inconvenience. Failure of these systems while the vehicle is in operation causes a dangerous situation.
5 out of 5 stars
I am loving this car!
MZJ, 01/13/2020
2020 INFINITI QX50 LUXE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
This car was not even on my radar. I thought it was too small for my 6'7" husband, but the salesperson told me it had been redesigned and that the inside had more room! Indeed it did! We tried over a dozen cars from luxury to large SUV's. This 2020 QX 50 places more items on it's sleek dashboard and leaves more leg and shoulder room in the cabin of the vehicle. The power seats have … so many adjustments that my husband has as much headroom as in did in our late model Mercedes 450! The seats are comfy, the technology is sweet, it has Apple Play, blind spot warning, lane warnings and the engine has pep!! I was used to a 8 cylinder Jeep and Benz and this sweet ride is just as smooth and much easier on the wallet for gas! It looks small on the outside but don't let that fool you! The back space is very big and the back seats have a 60/40 split! Infiniti gives you road service and live traffic for four years. I have had no buyers remorse and each time I drive the car I am happier than the time before!
5 out of 5 stars
GOOD DEAL FOR THE MONEY
Bob D, 03/14/2020
2020 INFINITI QX50 LUXE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
My current lease was almost up and I decided I wanted an suv this time around. I liked the look of the QX50 but I didn't like all the poor reviews of the 2019 model on Edmunds. I decided to test drive the 2020 model to see if any of the problems of the 2019 might have been corrected. I was impressed with the ride and size but really impressed with the power of the new engine. I had no … problem with the cvt transmission at low or high speeds. My current car is a three litre 300 twin turbo which I love, yet I see no noticeable differance in power. Yes, I did have a problem with the light steering feel but I changed the setting from standard to sport in the settings option screen and it tightened up to my liking. I really was surprised to like this suv. I live in the city so I never expect good gas mileage from any vehicle and this one is no different. You are always stopping for lights or stop signs so there is just no way you are going to see good mileage. On the highway it's just the opposite. I'm getting almost 30 MPG and the ride is great. The power is very acceptable at any speed. I also found no power lag going up hills which many complained of with the cvt transmission. Many nice features for the money. All in all I'm very happy and surprised with this suv.
1 out of 5 stars
Nightmare car
BKH, 01/22/2019
2019 INFINITI QX50 LUXE 4dr SUV (2.0L 4cyl Turbo CVT)
This car has been with us for 75 days, of which it's been in the shop for 70 of those days. Inifiniti has been terrible to deal with. They "know" it has a lot of problems, but refuse to buy it back. I would stay far away from this model. It's currently at dealer with "no fix" for fuel smell in the cabin, which they say is a known venting problem. Its with "engineering" awaiting a fix.
We have a limited number of reviews for the 2020 INFINITI QX50, so we've included reviews for other years of the QX50 since its last redesign.
2020 QX50 Highlights
PURE
Base MSRP Excludes Destination Fee | $37,250 |
---|---|
Engine Type | Gas |
Combined MPG | 26 MPG |
Cost to Drive | $216/month |
Seating | 5 seats |
Cargo Capacity All Seats In Place | 31.4 cu.ft. |
Drivetrain | front wheel drive |
Warranty | 4 years / 60,000 miles |
Safety
Our experts like the QX50 models:
- ProPilot Assist
- Assists drivers by maintaining a distance to the car in front and keeping the car in between the lane lines.
- Rear Cross-Traffic Alert
- Warns you if a vehicle is approaching your blind spot as you reverse out of a parking spot.
- Forward Emergency Braking
- Alerts the driver with a visual and audible warning when a forward collision with a car or pedestrian is imminent.
NHTSA Overall Rating
5 out of 5 starsThe National Highway Transportation Safety Administration offers independent analysis.
- Frontal Barrier Crash RatingOverall5 / 5Driver5 / 5Passenger4 / 5
- Side Crash RatingOverall5 / 5
- Side Barrier RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Combined Side Barrier & Pole RatingsFront Seat5 / 5Back Seat5 / 5
- RolloverRollover4 / 5Dynamic Test ResultNo TipRisk Of Rollover15.5%
IIHS Rating
The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.
- Small Overlap Front Driver-Side TestNot Tested
- Small Overlap Front Passenger-Side TestNot Tested
- Moderate Overlap Front Test – OriginalGood
- Moderate Overlap Front Test – UpdatedNot Tested
- Side Impact Test – OriginalGood
- Side Impact Test – UpdatedNot Tested
- Roof Strength TestNot Tested
- Rear Crash Protection / Head RestraintNot Tested
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