I have always owed Ford vehicles for the last 22 years; well no more. I am moving on and will never own one again! I currently own a 2008 Ford Escape in which I bought brand new in 2007. I fell in love with it from the first moment I saw it with its Kiwi green color, moonroof, and spacious interior. As soon as I test drove it, I knew I wanted it. First off it's supposed to get 28 miles to the gallon on the highway but only gets 21. It is rusted out only on the driver side front tire well (common problem I've read online) and the paint is peeling on the drivers side of the hood. The paint on the interior finishes has rubbed off on some places, and the seats have always been a nightmare to keep clean (also common complaint). I am literally scrubbing them on a weekly basis. Water even stains them. If my kids are damp from the pool, their body shape is left on the seat until I clean them. It's so frustrating! The seat belts even stain. I don't know what from because the kids do not eat or drink inside. The bolts inside are even rusted. I have always taken care of the things I own. My Escape has always been garage kept and has been washed on a weekly basis and always washed to get the snow and salt off in the winter. It only has 67,000 miles on it and the transmission is going out. It also has a chirping noise when I first start it (also common). The drivers side window goes up slow in the cold weather and sometimes will even get stuck and I will have to wait 20 minutes to roll it up inch by inch until it's completely rolled up. Customer service from Ford completely sucks. They do not care about the customer or their complaints. There have been two recalls on it and two more common problems that should be on recall. One being the rusted out paint above the drivers side tire, which is a common complaint, and there should also be a recall for the tone ring. I've had it in the shop twice for a broken tone ring which was not cheap. I was proud to buy a Ford because it was made in the USA and didn't receive a buyout like GM. Well I no longer care about that. I will be getting a Cadillac SRX soon and can't wait! This thing has knickel and dimed me and I am done. Washing my hands of Ford! F--O--R--D--Found On The Road Dead.
Bought the 2008 Escape new in 2007. Loved it until about last year when we started to get nickeled and dimed on repairs. To be expected of an older car I suppose. Electrical in drivers seat went out. Front end rods needed replaced. Starter was going bad. Some of the interior was also wearing. Given the years we lived out west and now in the south, I suppose the oppresive heat likely accelerated these issues as I know people who have 2004 escapes and have had none of these issues. In the end we ultimately traded it in for a bigger vehicle as we added to our family & needed the space.
I have owned this car since July 2008, I bought it brand new off the lot. It has been the worst car I have ever owned. It has had major problems with the door locks, the back hatch window opening randomly while driving, tie rods, breaks- 4 sets in 4 years, air conditioning, doors not locking then locking me in randomly. Loud noises while driving which supossedly can be fixed with a hot oil flush. I can't wait til it is paid off, I plan to sell it and never buy another ford again. Dealing with Fords incompitant employees is another problem I will not miss. Problem after problem after problem.
I bought my 2008 Escape used a year ago. Yes it had the faulty transmission pump already replaced. It is definitely not the most comfortable ride on the highway. My butt usually goes numb, but in-city driving is easy. The seat is powered on the driver's side helping me gain some more height (I'm only 5'6 making seeing over the steering wheel difficult in large vehicles). The controls are easy to figure out and are large enough that my monkey fingers can get control. This version does lack the Ford Sync of the newer vehicles but still has an audio jack. In town handling is easy but at higher speeds it is a bit of a challenge but has the stability control to help you out.
My favorite aspects are the power driver seat, sun roof, CD player and audio jack, plenty of space in the back to carry large items. I also like the in-town handling. It is still easy for me to maneuver around other vehicles and stop and go easily. I'm not too worried about the back seat because most of the time I am by myself.
Improved long distance traveling comfort. The seats are hard and do cause a bit of a problem. The road noise inside is really loud on long drives as well. I would like to see more air vents to cool/ heat the vehicle since there are only 4 in the front of my Escape. I would also like to see the parking brake moved up since I have a difficult time reaching it. Reconfiguring the back seat not to have the 3 head rests. I no longer have the center one which is okay because I would not be able to see behind me.
Ford has changed and the corporation is focused on $$$$$ and NOT the consumer. Read reviews on the internet- they are EVERYWHERE. I just got screwed by Ford on a recall that they will no longer honor. Called Customer Service and they said to will cost $800.00! READ before you buy. I never would have said this before today, but I'm now looking at a Toyota or Nissan. It's too bad Ford has gone the way and we are forced to buy non-American products. FORD you should be ashamed of what you have turned into.
I have owned a Ford for the last 12 years.
I purchased a new 1999 F150 4X4, a new 2006 F150 Supercab and the 2008 Escape.
I have recenly learned that Ford no longer is honorable and will not stand by their vehicles.
Read Ford reviews first.
I have ALWAYS bought American vehicles before and I hope to find a nice Chevy.
I called my Father in Law and discussed it with him.
He worked for Ford for alomost 40years.
He replyed that, thats not how Ford used to be. Please do your research.
Ford Customer Service is no longer geared to assist the consumer.
It's all about the $$$$ to them.
Read before you buy.
Be careful dealing with Ford.
WARNING ****DO NOT BUY A FORD!!!***** They will not stand behind their product. They hide "recalls" inside what they refer to as "Customer Satisfaction Programs".
They admitted that the part installed (transmision fluid cooler) was defective. Program 09B10 was deployed but if you miss it, for what ever reason, you lose- even though they admit the part is defective.
To have it fixed-$800.00. I called all the way up to Ford Corp. 1-800-392-3673 and they also admitted that it doesn't seem fair but the Customer Satidfaction Program for that part is over. Non-American, Warning ***DO NOT BUY A FORD!!
Please search the internet to verify the information!