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Average Consumer Rating 322 Total Reviews
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Performance
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Value
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Exterior Design
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Reliability
BMW 3-Series is a MONEY PIT!!
By Roy M. on
Vehicle
2002 BMW 3 Series 325i Rwd 4dr Sedan (2.5L 6cyl 5M)
Review
While the performance of this vehicle is phenomenal, BMW's commitment to customer service, and establishing brand loyalty is 0. Vehicle reliability is terrible as it has left my wife stranded on several occassions. This year alone I've spent $3,000 in repairs. First the a/c, then 3 of the 4 power window motors went out at the same time, not to mention the times the vehicle has left us stranded. When I contacted the North America Corporate Offices I was simply advised to buy another BMW...no customer goodwill credit for repairs, no complimentary service, No..No..No. In conclusion, not the brand of QUALITY, customer service, and/or commitment they portray to be.
Favorite Features
Dynamic Stability Control, Audio System, Performance
Suggested Improvements
Reliability, Build Quality, Customer Service at the Dealership and Corporate Office levels
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