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Used 2020 Toyota Avalon Consumer Reviews

4.2 out of 5 stars
33 reviews

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Cons
2 out of 5 stars

New Toyota sedans sit too low

no sedans, 11/27/2019
2020 Toyota Avalon XSE 4dr Sedan (3.5L 6cyl 8A)
30 of 94 people found this review helpful

When you run up on a piece of tire tread that you could not see in time to avoid ( e.g. SUV in front of you, or coming around a curve, etc. ) and find that it has knocked a piece off your car ( and NO not going that fast, another reason not to buy Toyotas low slung sedans!

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5 out of 5 stars

Excellent vehicle

Janie, 10/02/2020
2020 Toyota Avalon XLE 4dr Sedan (3.5L 6cyl 8A)
1 of 1 people found this review helpful

The Avalon is an amazing vehicle. I will have this car for a very long time. Got a great deal, and Edmunds helped with negotiating a deal.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2020 Toyota Avalon for sale near you
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4 out of 5 stars

Not a Lexus!

dmgt, 02/04/2022
2020 Toyota Avalon Limited 4dr Sedan (3.5L 6cyl 8A)
2 of 5 people found this review helpful

When I had to get a new vehicle, I could no longer afford the Lexus LS I was used to driving. I chose the Toyota Avalon thinking that it made Lexus and it might be my best best. I ended up selling my Avalon 19 months later though because it just didn't work for me ergonomically. I'm tall and was unable to rest my right arm on the center console because it was too low. In addition, I did not find the seat comfortable after about 20 minutes of driving. Finally, at my age (65), I found it increasingly more difficult to push myself up and out of the Avalon because my hip is a bit of a problem. The technology was good, which is what my older Lexus was lacking. It had decent pick-up as well when needing to change lanes on the freeway. Styling was nice as well. It just didn't work for me, but could be great for others.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

BEWARE/CAUTION 2020 Avalon Hybrid design defect.

Ken A, 12/14/2019
2020 Toyota Avalon Limited 4dr Sedan (3.5L 6cyl 8A)
37 of 216 people found this review helpful

I bought a new 2020 Avalon Hybrid Limited in Sept, 2020. Within a couple weeks I went to wash the windshield. I lifted the passenger side wiper and it stood up as designed. I walked to the drivers side and attempted to lift it but it was obstructed by the hood. If you try to muscle it, it is doomed to break and or the hood will dent, it will only lift an inch before hitting the hood. Called the dealership, they were perplexed and reached out to corporate. I reached out to corporate and they had me document it with the dealership again. The dealership wrote it up and escalated it to Corporate per their protocol. I was contacted by Corporate (Khari) and he wouldn't admit it was a design flaw, he said it was designed properly but couldn't explain to me why it wouldn't be designed to lift? One guy at the dealership quipped, "all you have to do is open the hood first then lift the wiper", like the detail shop or car wash people will know to do that first before they break it off. After getting no where with Corporate, I filed a Lemon Law complaint with them to get my money back, I am not holding my breath and I certainly didn't pay over 40k to open my hood before I can lift my wiper. STAY AWAY or at least BEWARE of the 2020 Avalon and Corporate customer service sucked, two months already. Two days in a row they scheduled a call in the morning and both days they called during dinner and left a message to call them back. That is a 20 minute debacle to get the case manager each time. Going back to Ford, I am sure they make a Hybrid. Should have known not to buy something that didn't have USA on it. I am sure their Founder's Grandson Akio Toyoda is proud of this design? MAGA

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Value
2 out of 5 stars
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4 out of 5 stars

Not what the xle use to be

Ken, 05/23/2020
2020 Toyota Avalon XLE 4dr Sedan (3.5L 6cyl 8A)
2 of 14 people found this review helpful

The xle has fewer options than previous versions.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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