Used 2020 Subaru Crosstrek Consumer Reviews
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Would have given this 5 stars last month
Winnie , 04/24/2021
2020 Subaru Crosstrek 4dr SUV AWD (2.0L 4cyl CVT)
25 of 28 people found this review helpful
We've been loyal Honda buyers for years; but when we moved to western NY we decided we needed one of our cars to be an SUV for weather and flexibility. Since we were going to replace my husband's car and he didn't like any of the bigger Hondas, we bought a 2020 Crosstrek in late summer / Fall of 2020 . And although the buying experience was not as positive as I feel it should have been, we liked the car very much. Until a few weeks ago. My husband drives the car daily. I drive it on long trips to visit family once a month. These trips are 500+ miles long and wind through some fairly isolated stretches of western NY and PA and then are stretches of high speeds and heavy traffic. The point being you want a car you feel safe in. A few weeks ago my husband said the steering wheel started to pull to one side or the other. He said it was such a hard jerk he couldn't believe I couldn't feel it sitting in the front passenger seat. Of course I thought he was crazy. Until I drove it myself and felt the same thing. It was worse than what he described and incredibly startling. The steering wheel visibly jerks in your hand! It feels stuck for a couple of seconds. Enough to scare the crap out of you. We have just over 7000 miles on this car. We took it to the dealer the same day I experienced it. Luckily I was only about 10 minutes from home. It was so scary I cancelled my trip to visit family. The dealer said they checked it out and there's nothing wrong although they did a front-end realignment (why a car would need that with only 7k miles on it is a mystery). The contact from the dealer said it must have been the wind. I'm not stupid. It wasn't windy out. My husband and I have been driving for 40+ years. We know what WIND feels like. Especially living north of Buffalo. I don't know what we're going to do about this other than monitor the situation and continue to complain to them but at this point I do NOT recommend you buy or lease this car.
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Phenomenal little car
JD, 03/10/2020
2020 Subaru Crosstrek Premium 4dr SUV AWD (2.0L 4cyl 6M)
14 of 15 people found this review helpful
I went from a 2007 Subaru Forester to this car. They're about the same size, so if you're looking for a little car with a lot of might, it's a great choice. I've taken it on ski and backpacking trips where the Sports mode came in handy getting up the steep hills. I've used it to haul 2 kayaks which fit fine. Mine came with the aero bars so if you're planning on using it for canoes/kayaks, it's a great investment.The Intelligence mode is great for the highway for just cruising. I'm still getting used to the sensors in general, but if you're going from an older car to this one, it's expected for about any car. Overall, great car!
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Couldn’t Be Happier!
Sue, 09/19/2020
updated 09/22/2021
2020 Subaru Crosstrek Limited 4dr SUV AWD (2.0L 4cyl CVT)
8 of 8 people found this review helpful
I purchased my 2020 Crosstrek Limited approximately 7 weeks ago, and couldn’t be happier with the vehicle at this point. I am a first time Subaru owner, and moved to the Crosstrek when the Ford Escape changed its body style for 2020. I compared the Jeep Compass with the Crosstrek during my purchase process, and while I liked a lot of things about the Jeep, it felt a bit loose in the steering and it seemed overpriced in terms of what I would have gotten in safety features, etc. I bought the loaded up Crosstrek with the Harmon Karden stereo system, sunroom, leather interior, 18 inch wheels etc. I am super pleased with the handling, comfort, gas mileage, and convenience /safety features included. The EyeSight system is amazing, even telling me to move ahead in the drive up line when the car ahead of me moves and I haven’t been paying close attention! I have blind spot alert, lane keeping, accident avoidance, etc..all things that I could not obtain in the Jeep without paying at least $4k more..not to mention the difficulty of FINDING the Jeep equipped with the full safety package and also the leather, moonroof, power seats, power windows, etc. I did research the Escape a bit I because I loved the Escape I owned, but there is no leather available until you move into the Titanium, which is north of $35kin most instances; all other models of the Escape seemed to feature some type of “pleather” seat material called activex.. In short, I feel that I have a great vehicle with great features( both safety and convenience ) and I feel I paid a reasonable price for the car . Much more “bang for my buck” with the Subaru than I ever would have had for the Ford or the Jeep. I have never purchased a nonUSA manufactured vehicle in my life-I’m 60- but I just felt I would get a lot more for my money going with the Subaru, and the Crosstrek was perfect for me. Hopefully I will always feel this way! My only advice is to check this vehicle out if you find that you have interest in it. I almost went with the Compass and checked this vehicle out at the last minute—so glad I did!
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Love my new Crosstrek
Michele, 08/02/2020
2020 Subaru Crosstrek Premium 4dr SUV AWD (2.0L 4cyl CVT)
8 of 8 people found this review helpful
This was best purchase I have made in a long time. It drives like a dream and glad I made the investment. It will be reliable for many years to come.
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Absolutely love this car
Kyra Col, 06/09/2020
2020 Subaru Crosstrek Premium 4dr SUV AWD (2.0L 4cyl CVT)
33 of 38 people found this review helpful
This is my third Subaru. A little background: I drive ~30,000 miles a year for work and kind of go through cars pretty quickly. First I bought a 2014 Subaru Impreza and absolutely loved that car. AWD is critical for me as I live in the northeast and rarely does snow cancel my job/driving to work. After I accumulated 100,000 miles, my dad needed a commuter car as his F-150 was by no means a commuter car. I sold him my car and bought a 2017 Subaru Impreza Sport. To be honest, I kind of hated this car. At first the sport suspension system was cool, but it was not practical for me as I am more of a, "go the speed limit around turns" kind of girl. It was also very low to the ground and there must have been 10 recalls on that car in the 3 years I owned it. I felt lucky to get out of my lease, and honestly was ready to move on from Subaru. Then I test drove the 2020 Crosstrek. I had test drove a Honda CRV, Toyota Rav4, Kia Sportage, Subaru Outback and Hyundai Tuscan - the Crosstrek handled better than them all. I ended up getting a Cool Kahki Gray 2020 Subaru Crosstrek Premium with the moon roof package. First, the "cool kahki gray" is super sexy. One of the best colors for a car I have ever seen. Everywhere I go, people go out of their way to give me compliments on it. So that is awesome. I did not go with the Limited version, because leather seats are not a huge deal to me, but the larger display screen would have been nice (just could not justify the extra 2k for that alone). The car handles beautifully. I drive through some rough areas of road getting to different construction sites for my clients and I rarely feel the occasional pot hole that sneaks up on me. I thought I would hate the blind spot sensor and lane departure, but it has actually come in pretty clutch. Often times I am on the road at 4am and the added safety features have come in handy. Driving so much for work, makes MPG pretty important. I was worried going from the Impreza, which I averaged 31 MPG to the Crosstrek. The larger gas tank is nice, because I am actually filling up less now, even though I am averaging right around 27 MPG. The moon roof is a sweet upgrade, as I have never had a car with a moon roof. I also had the dealership include a hitch, Thule bike rack and Subaru Star Link. The bike rack is clutch as my husband and I MTB. An upgrade you HAVE TO ASK FOR is for the dealership to include star link. This lets you start your car, control the temperature, lock/unlock your doors from your phone. I cannot describe how clutch this has been! Finally, the size is absolutely perfect for me. Even though it is virtually the same car as the Impreza, it feels 5x more spacious. My husband no longer complains when we take my car and actually enjoys being it. I cannot recommend this car enough. From ready to move on from Subaru to encouraging others to get this car, I really do not have enough positive things to say about it. If there is one small negative I would say it is that there are no air vents in the back seat. It is OK though, as I can turn my car on and crank the air from my phone well before I hop in so my dog does not struggle with the heat.
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