Used 2019 Subaru Crosstrek Consumer Reviews
Used Crosstrek for sale
2019 Crosstrek--dissappointed
Helene, 04/02/2019
2019 Subaru Crosstrek 2.0i 4dr SUV AWD (2.0L 4cyl CVT)
27 of 39 people found this review helpful
We bought a manual transmission 2019 Crosstrek last August. As previous Subaru owners this seemed like the perfect car in terms of size and reliability. Several weeks ago (car was 6 months old at that point) the oil light came on which totally surprised me since all the scheduled oil changes had been done. The local mechanic we go to checked it, did oil change, and suggested calling Subaru dealer right away. Oil had been down close to two quarts. Service dept. at Subaru dealer immediately switched to mode of saying if there was a problem with the vehicle, we should contact the manufacturer and they'd found nothing wrong with the car. It had burned oil because, well, it'd been winter in MInnesota. After speaking with two service reps who basically gave the same pat answers "talk to Subaru" I contacted the service manager who immediately went into same mantra and even sent me images of pages from the service manual about "extreme weather." and said to contact Subaru. That dealer is Subaru to me as the buyer. They sold me the car and they sold me the car in Minnesota.
Every time I drive this car I feel ripped off
Scott, 11/26/2019
updated 11/29/2021
2019 Subaru Crosstrek 2.0i Premium 4dr SUV AWD (2.0L 4cyl 6M)
11 of 15 people found this review helpful
There are currently 3 recalls on this vehicle, one where the car may loses power steering, and one where the engine may fail because of poor software/firmware. There is also a class action lawsuit pending against Subaru because the front windshields are prone to chipping and cracking, and there is an extra $1-2K to get the cameras re-aligned when this happens. Speaking of poor software, the radio loses it presets and bluetooth config on a regular basis, and their Magelan map app included with the car, is poorly designed and sluggish. I turn off the lane assist because it feels like I'm constantly fighting the vehicle. I bought the car new and purchased mud and snow tires, they put the MS tires on, but kept the original tires (that I had paid for). I had to call the dealer and tell them I wanted my tires back. Also their claims of 29-33MPG highway are way off. I get just over 20MPG on my commute to work which is 99% highway. IMO overpriced piece of junk. If I could give them the car back and get my money back, I would be a happy camper. They asked me to update my review. I'll just add that the Subaru Starlink is awful. I liked the feature of being able to unlock my car from the app, but then when I tried, my subscription had expired. I tried renewing from the app, and I got the $99 a year flavor, but it still would not let me unlock my car, so I tried upgrading to the $149 flavor, but the app would not let me. I then called their support and after 20 minutes on the phone, I got it upgraded which charged me $149. It also left an additional charge for $149 and $99 for over a week until it was finally removed as the person on the phone was not showing the additional charges that were showing on my bank account. If I could give this car zero stars or negative, I would. The poor craftsmanship also spills over into their Starlink app. Not a fan of Subaru products.
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Crosstrek and great small SUV
Mac McGregor , 11/21/2019
2019 Subaru Crosstrek 2.0i Limited 4dr SUV AWD (2.0L 4cyl CVT)
3 of 3 people found this review helpful
Limited , AWD, and comes with every safety feature you could possibly need. Ride is fantastic, car is well made, quite in city and highway. With a full tank of gas , driving distance shows 531 miles. That's halfway to Dallas from NC ! Never thought I would like a Subaru , but they proved me wrong and I am glad they did.
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Display technology is beyond stupid
Ruth Cowan, 03/13/2019
2019 Subaru Crosstrek 2.0i Premium 4dr SUV AWD (2.0L 4cyl CVT)
17 of 25 people found this review helpful
I like many things about this car, BUT, today it took two Subaru sales people almost an hour to figure out how to change the time to daylight savings time. The manual was incomprehensible to me, but I tried to follow it for a half hour and then gave up. I then took the car to the dealer from whom I had leased it. A salesman said that I was right about the manual, but "No problem," he would do it for me and show me how to do it. Twenty minutes later, he gave up and asked another salesman to try. That fellow succeeded, but only after another 20 minutes of fooling around. It took two supposedly knowledgeable people FORTY MINUTES (and two separate screens/systems) to move the car clock ahead one hour! How is it possible for a big company to make a simple operation--one that every US driver has to do twice a year--so difficult? And how is it that that same company cannot hire a writer that can explain the EIGHT steps necessary in plain English?
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Rah, back to Subaru. Have concerns, time will tell
lettherebehope, 12/03/2018
updated 03/09/2020
2019 Subaru Crosstrek 2.0i Premium 4dr SUV AWD (2.0L 4cyl CVT)
30 of 47 people found this review helpful
We're both female, one is 5'6" and @130ish lbs and the other is 5'4" and w/in normal weight range. This seems to be key to evaluating reviews. Prior cars over the last couple decades: 1. 1996 Subaru Impreza Outback that had 150K mi. 2. 1996 Subaru Legacy again about 150k mi. 3. 2004 Subaru Impreza ten years old w/@110k mi. 4. 2013 Hyundai Elantra LTD - sold w/under 23k mi. @5 yrs (yeck). 5. 2014 Kia Soul still have it @34k mi. 6. The Crosstrek in this review. NOTE: All our Subarus maintained a great resale value. The Hyundai value plummeted and was a "high-end" model. Likes: sturdy, road height, comfortable (no need for lumbar support), many reviews complained about road noise but my spouse (who hears really well) has no problem, heated seats, manual (not electronic) seat adjustment. There's a dashboard display that shows what door (incld. hatch) is not closed and this comes in very handy (great feature). The acceleration per many other reviews isn't positive. But with 152 HP (on Impreza base) there's absolutely no problem getting on major roads in PA/NJ/NY from a complete stop. After almost getting in an accident on Rt 22 (major traffic) the pickup is what kept me from getting hit. 2004 Impreza had @167 HP and had better pickup but I never needed it and that was on roads/highways just outside NYC. Cruise control is the best I've used. It has useful bells and whistles I've never seen before (like setting # of car lengths to maintain between car in front). Dislikes: There's an automatic override to avoid a crash based on the car's computer and with @3-4 car lengths in front of us, the "alarm" beeped saying we were too close to the car in front came on. I WASN'T DRIVING so was able to safely watch everything. THE CAR STOPPED EARLY and stunned us. We were driving @30 mpg and had plenty of distance with the care in front. IT SHOULDN'T HAVE STOPPED. This is a problem. Overkill in computerized displays (fixed in the 2020 model). The engine temperature display was replaced w/an idiot light & I hate it. The sound system is subpar; my 2013 Elantra had better sound. The vents for air flow don't have a decent direction control. It seems like the car was made for men - taller than 5'6" because I can't get the vent to blow on me w/out shutting it off (ludicrous design); "normal vent control" have plastic "knobs" you can move directionally. A couple vents on the CT have vertical controls so it's easy to turn it down completely and that turns it off. The owner manuals are horrible. 3 CT models are jammed in the manual w/out telling you what model has each feature. Subaru cost cutting and they could have one generic document with addendum(s) specific to your model. So, the lack of document clarity, like replacing functional dash gauges w/idiot lights, saves Subaru money. We have EyeSight and paid $2395 for it in the Premium model. DON'T BUY THE WARRANTY for EyeSight - that's a rip. There are more blindspots in this car than anything we've owned. But EyeSight, at our age, comes in handy. It tells you a lot; you learn to ignore some. It does make a sound and dashboard or side mirrors blink when people are walking in back of the car (handy feature when turning my neck fully is an issue), my spouse had the auto-brake come on a fraction of a second before she was going to brake. She saw four bottles of water in glass 1 gal. jugs fly up in the trunk. One broke on landing - that's how hard the auto-braking was. She's glad for this feature (it worked properly the first time not the second). For older folks, I now recommend getting it. Hate the Starlink feed because it's invasive with data being transferred back to Subaru (including the location in case the car's stolen and it's not on the list of cars that are stolen). The feature's included with the car but at a subscription price. Canceled after trial period. We never had problems w/paint chipping in any of the prior 3 Subs. and we lived just outside NYC but the CT (w/less than 6 months & under 3k mi. when called it in) is chipping to bare metal. I took it to a new service center. Service was thorough and took photos all around the car. The fellow from service said the Pearl Red (our car) and Orange Crosstreks were ID'd as having paint chipping issues. Subaru of America is allowing the car to be repainted under warranty. This may well be our last Subaru simply due to our age. If we want another car, it'll be a Subaru. We had a new RAV4 (killed our backs), a used 1999 Honda CRV (junk), and the car brand that's consistently above all the rest are the Subarus. The CT is the best of the Legacy, Impreza, and Impreza Outback.
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