A great car for road trips. One major unresolved issue: advised two years ago of a recall for dashboard cracks. Have received mail notices of the recall. Countless calls to dealer (Lexus of Tampa Bay) to get the new dash installed have gone nowhere. The story is they are waiting for supply from the manufacturer, give us a new date every time we call for availability of new dash. Now they don't return calls when we leave messages with the service department. As on 10/29/2016 we are STILL waiting for the replacement dash. We have been waiting over two years since the original recall notice.
We would consider buying a newer version of this car but the service issue is leaving a VERY bad taste.
Headlights tend to leak, condensation. Very expensive to replace. After a class action lawsuit, Lexus agreed to replace the headlights free, for a period of 5 years. The dashboards of this model of RX, tends to crack. Lexus has agreed to replace the dashboard free of charge. The last car I owned with a cracked dashboard was a 23 years old Ford, not bad. The last car I owned with leaking headlights was a 1965 VW beetle. My cars are garaged and are used very little. My thinking was the Lexus RX should last at least as long as the Ford.
The RX is nearly 14 years old. The paint looks nearly new. Other then the dashboard, the interior looks great. I intend to keep the RX as it seems to fit my needs and is satisfying to drive.
Ok, the bad -- navigation system doesn't work properly and Lexus charges too much money to update. Why bother when I can use my phone?
Brakes have to be redone more frequently now.
DVD player fell onto my head one day, but my 83 year old mother had driven the car preciously and there was ALWAYS a problem after she'd been in it. She probably thought it was a storage compartment and tried to open it. What the heck, my son is 17 now and has his own car, so we never use the DVD. It was always kind of a waste of money.
Overall though, I have to say this car is still going strong. Still has a comfortable ride, the backup camera works fine. I paid cash, and I've gotten my money's worth out of this car. I looked at the RX 350 when a friend bought one and I liked my 330 better, so I never "upgraded." I've been in a few rental cars while on vacation and brand new cars aren't as nice as my 10 year old RX 330. I'll probably keep it til it croaks.