Skip to main content

Used 2020 Jeep Cherokee SUV Consumer Reviews

4.2 out of 5 stars
61 reviews

See Edmunds pricing data

Has Your Car's Value Changed?

Used car values are constantly changing. Edmunds lets you track your vehicle's value over time so you can decide when to sell or trade in.

Price history graph example

Trending topics in reviews

Pros
Cons
5 out of 5 stars

My Dream Car

Donna Anthony, 01/11/2023
2020 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
0 of 0 people found this review helpful

My Jeep Cherokee has everything! Heated seats and steering wheel…I love the color and it drives like a dream.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse

2 out of 5 stars

Jeep trailhawk good until the camshaft went!

gailsgarden, 06/28/2025
2020 Jeep Cherokee Trailhawk 4dr SUV 4WD (3.2L 6cyl 9A)
0 of 0 people found this review helpful

i loved so much about my Trailhawk- 2020. comfort, sturdy towing, interior features. Until May 2025, the camshafts went! with only 45000 miles! To add further insult, the parts are not available, and it sits on the dealer parking lot for over 2 months with 2 other vehicles waiting for camshaft. Shame on you Chrysler company!! this vehicle is only 5 years old and no parts to be found!

Report Abuse
2020 Jeep Cherokee for sale near you
Showing 3 of 103 listings
See all 103 listings

1 out of 5 stars

Incredible poor costumer services

Jackson, 06/26/2024
2020 Jeep Cherokee Limited 4dr SUV 4WD (3.2L 6cyl 9A)
0 of 0 people found this review helpful

Cherokee: power is good, but always has some noises, plastic interior I can say in US, jeep does not have any useful costumer services. I have the car crash, and jeep costumer services need almost two monthes to just ship my parts, incredible slow and inresponsible. If you want to buy the jeep, think about can you stand for extremely slow costumer services, if you can, buy it, if not, choose other car!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
Report Abuse

5 out of 5 stars

I love Jeep

Laura, 08/27/2024
2020 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
0 of 0 people found this review helpful

My 3rd Jeep. I love everything about what Jeep offers in an SUV!!

Report Abuse

3 out of 5 stars

Love my Jeep, but the paint job sucks

Kate, 09/15/2021
2020 Jeep Cherokee Latitude Plus 4dr SUV 4WD (2.4L 4cyl 9A)
0 of 2 people found this review helpful

I bought a brand new vehicle with hopes that I would have no major issues for a few years. The Jeep company used cheap paint, bird droppings have eroded my paint. My local auto shop told me that I need a whole paint job, with the price being over $2000. I placed a claim with my insurance company, and I'm praying they will cover something. Called my dealership and they blew me off. I love Jeeps and have always owned them. I never heard of anything like this happening. This Jeep works well, but I would not recommend buying it. The Jeep company's failure to use adequate paint, is not worth the cost. Don't buy a 2020 Jeep Cherokee.

Report Abuse
Items per page:
5