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Used 2014 INFINITI QX60 SUV Consumer Reviews

3.1 out of 5 stars
51 reviews

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1 out of 5 stars

Dangerous Vehicle!!!

Susan Hubbard, 09/13/2015
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
93 of 96 people found this review helpful

Purchased my QX 60 in June 2014. By the end of July, with approximately 4,000 miles on the car, I had MAJOR transmission problems. The car would jerk and jut, accelerating and decelerating very hard and on its own without my foot on the gas! From that day on until 3 weeks ago I had my car in and out of service every couple of months because of transmission problems they could not diagnose (it has a horrible shutter that jerks the car around). FINALLY, they put an update on my car 13 months after I purchased it and of course it told them to replace the transmission. This is a known problem that service writers, techs and many customers have experienced. I had my new transmission in 2 weeks and it did the same thing!!!! Three weeks after my transmission was replaced they had to put in another. In addition to a horribly built transmission the adaptive cruise control, which maintains a specific distance from the car in front of it while using cruise control is seriously dangerous and life threatening. When a large vehicle, like a semi-truck, passes on the right the vehicle will brake very hard trying to bring it to a stop. When you are driving 80 MPH on the interstate you put your life in your hands because any vehicles following behind have no idea you will brake that suddenly for no reason. Again, this is a known issue with service writers and techs. It can be terrifying to experience. I am in the process of working with the state to have Infiniti purchase my car back due to the lemon laws. Wish me luck!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1.38 out of 5 stars

Constant creaking and rattling

ram_c, 10/16/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
28 of 28 people found this review helpful

I bought this car about a year back. It's music system and navigation stopped and had to be replaced twice. It constantly has rattling and creaking noise. I have taken it back to the dealership about 10 times and they have not been able to fix it. I recorded the noise on my phone and sent it to them and they have still not been able to fix it. It is such a pain. I will not recommend anyone buy this vehicle. I have reached out to consumer affairs and hope they will be able to address this issue.

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1 out of 5 stars

2014 Infiniti QX 60 Ignition Would Not Shut Off!

Chicagoland Infiniti Purchaser, 07/22/2016
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
26 of 26 people found this review helpful

I thoroughly researched luxury 3-row SUVs before purchasing a new Infiniti QX 60 vehicle (in the Chicagoland area) in 2014. The negotiated price was competitive based upon the other SUVs I researched. The vehicle is comfortable, the interior is nice, and I love the overall look of the vehicle. But I have had two significant issues with my 2014 QX 60 that would prevent me from purchasing another Infiniti: (1) an issue with a gas gauge being defective, resulting in the electronic and traditional gas gauges being inconsistent and causing uncertainty as to how much gas was in the vehicle (dashboard removed and circuitry replaced within the first 30 days of owning the vehicle) and (2) an issue with the ignition start/stop button not working, preventing me from being able to turn off the ignition and lights and rendering the windows, door locks, shifter, etc. from being functional (one body control module replaced after diagnostic testing showed an error code between two body control modules). The second issue resulted in me being stranded at night in the country on a trip with my 5-year-old son, after stopping for gas in a small town without a hotel, car rental agency, etc. I was unable to leave my vehicle since neither the engine nor the lights would shut off, and a tow truck driver who initially agreed to tow my vehicle later dropped off my son and me in a remote area because he did not deem my vehicle safe to tow. As the Infiniti customer service person remarked after hearing my story, "It sounds like a bad movie." And yet Infiniti was unable to confirm that the same or further electrical issues will not recur/occur, and Infiniti was unwilling to provide an extended warranty for electrical issues with the vehicle. The bottom line for me is that the car has experienced problems that I would not expect for a 2014 "luxury" vehicle, and Infiniti has been unwilling to stand behind its product by offering an extended warranty for the electrical issues experienced with the vehicle.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Passenger Unsafe At Any Speed

Ira Powell, 09/20/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
30 of 31 people found this review helpful

Our passenger airbag remains off frequently when there is a full size adult passenger in the front seat with their seat belt fastened and the seat properly adjusted (warning light on dash indicates airbag is off). We have provided video evidence of the problem, but since the dealer's test equipment finds no fault, they refuse to replace any parts or make further adjustments. The manufacturer sent a technical expert to examine the car, and he agreed with the dealer that without a computer stored fault no action would be taken. After viewing the several videos, their position remains unchanged. We have owned BMW, Porsche, Mercedes, Toyota, Chevrolet and Cadilac cars in the recent past, and in all cases have been pleased with warranty support. This is our first and last Infiniti. Also our last purchase from The Porter Group in Newark, DE.

Safety
1 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Awesome family Hauler

carlover86, 10/02/2013
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
24 of 25 people found this review helpful

Bought this car a few months ago. Very happy. My wife is the primary driver. This is an outstanding family hauler. Lots of room. Nice moonroof over the second row. Beautiful interior/exterior. Excellent pick up in sports mode. Average in normal mode and horrible in eco mode. Got all the bells and whistles. Laser cruise control works like a gem. All the technology creates force field around car with distance control assist, blind spot intervention, back collision assist, and lane keeping. Test drove acura mdx and lexus rx 450h and this provided better price/value/safety features with equal quality. Ride quality is outstanding and noise level very low.

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3 out of 5 stars

Not the quality we expected

Merrill, 09/19/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
22 of 23 people found this review helpful

Let me start by saying we loved this car the first year we had it. It's beautiful and comfortable and we loved the safety features. However, we have had this car for less than two years and it is literally falling apart at the seams. Our transmission failed at 50k miles, the seals on the roof came out and started flapping in the wind, the front console trim cracked in multiple places, the seals around the vents are coming out (not even sure how!), the driver visor broke and now just hangs, the latch for the storage compartment broke. The car is also under powered with poor acceleration. We got the car fully loaded and it has failed to meet our quality expectations for a $60k+ car. We're now hoping to get rid of it before it completely falls apart.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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2.38 out of 5 stars

Subpar quality

yossarian7, 03/16/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
12 of 12 people found this review helpful

As CR recently affirmed, QX60 quality is lacking. Just about every trim piece, whether inside or outside is falling off or has fallen off. Even the plastic Infiniti label on the back hatch is in the process of falling off. The tires lasted a whopping 25k miles, and, at 20", they are very expensive. The rear brakes and rotors failed at 20k miles. It is under-powered, the CVT is annoying, it doesn't get particular good mileage, and the steering response feels like there is a rubber band between the steering wheel and wheels. The wind noise increases by the day (the car is simply falling apart), and it is not due to the failing seals because the dealer replaced the seals.

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2.88 out of 5 stars

Loved it, but showing some concerns with time

dennyw1, 03/06/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
27 of 29 people found this review helpful

The JX35/QX60 has a pleasant look, great interior, and probably the best seating arrangement for a vehicle in this size and price range. I have the Premium, Driver Assistance and Theater packages. It is not a snappy driver, but for long trips with the family it is quiet and the safety features generally work very well on the highway. The first 8 months were wonderful. Then the problems started. Be very careful in checking out the brake pedal. At times it will “fall to the floor” or hit the physical stop. Happens on JX and QX. Two of last four months in the shop for a variety of issues (primarily brakes and interior). Replaced all the leather. Concerned about long term safety & cost

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3 out of 5 stars

Factory Paint Defects

Greg Wolfenbarger, 03/29/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
11 of 11 people found this review helpful

BUYER BEWARE!!!. The test of a great company is when they have to deal with a customer issue and how they resolve the issue and make the customer a long time loyal customer. Just bought a brand new Infiniti 2014 QX60 in January 2015 with less than 525 miles (the car was delivered with the paint issues) and found manufacturer paint defect issues and Infiniti Affairs has refused to repurchase or trade out the vehicle and have not accepted responsibility for their paint defects. Infiniti Corp has also ignored the dealer, Infiniti of Dayton, who agreed and provided documentation to the BBB that there are manufacturers defects in the paint. Infiniti Corp's response is "we will cover the costs

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2 out of 5 stars

I will NEVER recommend this vehicle to anyone

SCP, 06/14/2018
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
17 of 18 people found this review helpful

I previously owned an FX/35 (now the QX70) and absolutely fell in love with that vehicle. It was perfect for me...until I began expanding my family and needed more room. Because I had such a fabulous experience with Infiniti I went back and selected a QX60 because it is a little bigger. The good news - the fit & finish is great and gas mileage is better than expected. I drive 70+ miles daily in rush hour traffic & I still average nearly 22 mpg. The bad news - there is nothing else redeeming about this vehicle or Infiniti Corp. The battery dies every 18 months like clockwork. And, as others have stated, within months of purchasing this vehicle (with all of 12 miles on it), I began having horrible transmission problems. I took it into the service group 7 or 8 times to no avail because it was intermittent and the techs could never duplicate it. I was to the point of hiring an attorney when Infiniti SUDDENLY developed a 'code' that could detect the KNOWN problem I was having. Finally, when I took it in, they read the code and BAM - new transmission. The problem is that I have had bizarre and random hiccups with the transmission since...including a horrible clunking sound when shifting from reverse to drive. Again, only intermittently so it cannot be easily reproduced. I was told that, because I had the "newest version" of the transmission they would not replace it again. Infiniti must have received an incredible number of complaints because 4 weeks after I had tried - yet again - for them to recognize the horrid clunking sound, Infiniti released a bulletin that said hearing a horrible clunking sound when shifting from reverse to drive (especially first thing in the morning) is considered NORMAL for this vehicle and had to do with either the motor or the transmission mounts. That was it for me. I have sworn off Infiniti and I warn everyone I know to not purchase one. Unfortunately, in my state I missed my opportunity to sue under lemon laws, but I know I will never make that mistake again. If I ever encounter similar issues with another vehicle I will immediately hire an attorney and get all of my money back (and my legal fees!). My favorite part was when they told me they were extending the warranty on my transmission for another 30,000 miles...wait - you mean the transmission you swear is perfectly normal and refuse to address in any way? Right....that'll do the trick. Needless to say, I am now in search of a different vehicle and consider the experience a horribly costly life lesson. DO NOT BUY THIS VEHICLE IF YOU SEE ONE AT A USED CAR LOT....seriously, don't.

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Transmission Problems

Round Rock Texas, 03/23/2017
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
10 of 10 people found this review helpful

Do not buy the 2014 QX60. Major transmission issues. The car shudders at low speeds (slight uphill). It's as if it cannot get from 1st to 2nd gear properly. I've already had the software reset for the transmission and just today I've had the valve replaced. After searching the internet, this problem is occurring with many of the 2014 QX60's out there. I had a Toyota Sienna before with ZERO issues. We bought the QX60 because she wanted "luxury". All we got was a big headache. We plan to sell before we have to deal with changing out the whole transmission. I will never buy Nissan or Infiniti again.

Technology
1 out of 5 stars
Performance
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2.5 out of 5 stars

Not what I thought I was getting

skill1, 10/31/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
15 of 16 people found this review helpful

We purchased this car brand new and were excited to size down from a Suburban. By 8000miles we started having problems and had to have the transmission replaced before 10,000. Thought it was a fluke but asked 2 other carpool moms and they have also replaced their transmissions! Considering returning under Washington's lemon law. This is not what we expected with a $60,000 car.

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2 out of 5 stars

Problematic Car

Steven S, 08/17/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
14 of 15 people found this review helpful

This car has had many issues which include electrical, transmission and fluid leaks. The MSRP for this vehicle was almost $60,000. Infiniti USA was not helpful in resolving the issues nor was the dealership where the car was purchased. My wife and I have spoken with other individuals who have had many problems with the same vehicle. I will never buy an Infiniti/Nissan again. I recently saw where Infiniti's quality ratings were at the bottom, no surprise there.

Performance
2 out of 5 stars
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1 out of 5 stars

A Piece of JUNK!

HAWK, 01/29/2018
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
8 of 8 people found this review helpful

I owned this car for 8 months too long! I wish I had done my research. Upon purchasing this vehicle the rear differential went out at 50k miles. After replacing the rear differential, I noticed stuttering and poor acceleration in the transmission. I took it to the dealer and they updated the software, but it didn't cure the problem. Long story short, they ended up putting a new transmission in. I have had to replace and entire headlamp because the seals went bad and condensation in the lamp was causing a shortage in the bulb. After they fixed that headlight the driver headlamp suffered the same issue. Went back to the dealer for an oil change, but noticed my engine light on, they discovered that I needed a catalytic converter and a catalytic manifold system!!!!!! This was the WORST car I HAVE EVER OWNED! DO NOT BUY THIS CAR!!! That CVT transmission is garbage!!!!! I can go on and on about repairs and how god awful this car is. Just leave it at the dealership!!!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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2.88 out of 5 stars

What a dissapointment

infinitino14, 12/10/2013
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
8 of 8 people found this review helpful

I purchased a 2014 QX60 two months ago. . In the 8 weeks that I’ve owned the car, it has been in for service 4 times due to design, manufacturing and workmanship issues from both Infiniti and the dealer. First is a harness issue on the windshield. Was fixed, then fell off again after the dealer left fingerprints all over my car. Then the driver side heat and heated seat did not work. It was supposedly fixed, but the day we got it back, the heat was still broken, the steering wheel was misaligned and have had issues with gears getting stuck when trying to shift. The topper was today, when the dealer picked up the car to fix the heat and the car literally sputtered out of my driveway.

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4 out of 5 stars

As much time in the shop as at home

hotrod5, 10/27/2014
updated 10/27/2016
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
10 of 11 people found this review helpful

First high-end vehicle I could afford, but maybe I should have kept my Hyundai Tuscon. It cost half as much as the QX60 and had NO maintenance issues. This is a pretty car,but it's a rattle trap. It has been in the shop at least four times and they still cannot get rid of them. The airbag indicator light has been "fixed" 3 times. The roof rail was replaced because the rubber sealing strip kept coming out at highway speed or a washing. Obviously poor construction or engineering. The dealership has certainly tried to make it right, but all the fun and pride of ownership is ruined. Each repair visit took 5-10 days! I should have gone with the Acura MDX as my brother suggested. UPDATE: The dealership bought back the car if I would buy a new 2015 QX60. So I did. It has some squeaks and rattles also, but not nearly as bad. It has had two recalls which have been done. I really like this vehicle and hope I can keep it for at least 150,00+ miles.

Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
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1 out of 5 stars

Worst new car I've ever purchased

Worst new car purchase ever!!!, 12/03/2016
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
6 of 6 people found this review helpful

This car has been at the dealership for repairs more than my 2005 work vehicle. There have been problems with the gas hand jumping drastically; front passenger air bag sensor (several repairs); roof rails coming apart; and most recently the transmission had to be replaced.. I will be getting rid of this car as soon as I'm able to and never will buy any Nissan / Infiniti product ever again. This has been the worst new car purchase I've ever had. Thanks for a lot of inconvenience and unreliability at a considerably high cost.

Performance
1 out of 5 stars
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1 out of 5 stars

QX60 transmission failure @ 300 miles

dmitryo, 07/25/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
23 of 28 people found this review helpful

Worst experience ever, Transmission failed after 300 miles. Infiniti refuses to replace the car. Car is in the shop longer than was at my house. Customer care does not return calls and this has lasted over a month now. Had very scary experience entering the highway when transmission gave out.

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1 out of 5 stars

Disgusting Car.

Dimitri, 11/24/2016
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
5 of 5 people found this review helpful

I bought this car with only 18k miles on it and since that I have driven 30k miles. Within these time dealership had to change Transmission 3 times, Stereo Cluster 5 timea and they still doesn't work. DO NOT BUY THIS CAR. Built in USA by USA and IT Freaking DISGUSTING!!! Breaks apart, Noise, Bluetooth connectivity? Forget about!! I have had Infinitis for 9 years and now I hate it!!! Am miserable with this car. Sometimes ready to smash it to a wall!!!

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

Look before you leap!

jpsctt, 12/28/2017
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
5 of 5 people found this review helpful

Comfortable, spacious and smooth riding SUV that is a pleasure to drive. However, the car is unreliable with a CVT transmission that has been replaced twice. Excellent service from Infiniti. Although a very nice vehicle, I would not trust it on a long trip.

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1 out of 5 stars

Horrible dangerous car and poor Infiniti support

Arun K, 05/18/2018
updated 11/29/2021
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
8 of 9 people found this review helpful

Beware the car has a serious problem where it decides not to accelerate. May have to do with the car sensing wheel slippage. The transmission issues or well documented but this equally dangerous issue is being ignored. After numerous efforts to get this fixed thru the dealership and Infiniti, the Infiniti consumer affairs team says it's a characteristic of the vehicle and not offering a fix. DON'T PUT YOUR LIVES IN THIS CAR !!! Selling mine asap. Update. Got rid of car. No fix for this problem per NISSAN

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
Report Abuse
4.75 out of 5 stars

3 Months - More Pro's than Con's

vances, 01/19/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
8 of 9 people found this review helpful

After 6k miles, averaging 21 mpg with a mix city/hwy driving. Previous vehicle was LR3, which sits very high. Took some adjusting to a more sporty luxury vehicle. I don't feel like I'm on the ground, seat height is good, not commanding. Ride quality is superb! CVT transmission took some adjusting, but I have really grown to like the quick drive quality in sport mode. It is plenty fast for me, can't wait to drive it on the expressway each day. Great family vehicle for trips and activities. Loads of room and an airy feel equal to the rover with even more leg room in all 3 rows. Con's: Needs an app based tech system. Doesn't read texts, requires too many voice prompts for calls and navi.

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4.88 out of 5 stars

Tried ALL luxury cars, this is the BEST

dgg3, 12/23/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
7 of 8 people found this review helpful

We test drove every luxury SUV on the market today, even the gas guzzlers. As soon as we pulled out of the car lot, we knew this was the one. Great performance, reliability and more. I have had a Lexus 4 door car, and a Mercedes E class. This is by far the best of them all. The price is descent. And all the complaints here, sounds like the repair shop is the problem. Erg, I understand the aggravations, but trust me, Mercedes and Lexus is just as bad. Sucks when you pay good money for bad service. Even had a Toyota, same crap there too. By far, this SUV is a great choice.

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1 out of 5 stars

Nightmare car transmission issues 2014

MK, 07/29/2019
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
4 of 4 people found this review helpful

This is the worst car I have ever owned replaced transmission covered under warrenty 2016 Now 2019 transfer case just broke not covered car cannot be driven I'm told by Cochran (pittsburgh company) car is worth less then it would be to repair it. So horrible trade in offer and horrible customer service and communication . It's been 1 week and no actual official trade in offer still .

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Value
1 out of 5 stars
Report Abuse
1 out of 5 stars

Please do not buy QX60

SV, 04/15/2019
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
4 of 4 people found this review helpful

You buy you die. This vehicle has given me a a major repair every single year of its 4 years of life so far. Parts just fail, vehichle stops on the roads and does not move. I had a Camry that did not do any of this for 10 straight years

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
Report Abuse
5 out of 5 stars

Six years in with no regrets.

Grass Valley Guy, 04/13/2020
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
4 of 4 people found this review helpful

I bought this car in Feb 2014 and have not had any problems with it. After reading all of the horrible reviews of it, I thought that I had better let others know that this has turned out to be a very nice car for me. Good power, all around camera is very helpful, adaptive cruise control works very well, and the gas mileage has been great for such a large vehicle. I usually get in the mid to upper 20s even when I'm pushing 70+ on the freeway. I was a bit afraid about the light colored interior soiling easily but that hasn't been the case. It cleans up nicely and still looks brand new. Nav system is fine although I did buy a kit that allows me to bypass the restriction on using it fully while the car is in motion. Sensors all work very well and the cameras have good clarity. I have not had to replace the battery after six years although every couple of months or so I do put a trickle charger on it to keep it in tiptop shape.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
4 out of 5 stars

Love my car, but...

wpgirl, 06/18/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
4 of 4 people found this review helpful

I gave performance a 3 because at times when I go to accelerate, it is not smooth. I was sitting in traffic and when it was time to move, I pressed on the gas and the car did a sort "chug, chug, chug" and a vibration when it moved. Has anyone else had this problem? I've taken it in for servicing, but they don't know what the problem is.

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4.63 out of 5 stars

Excellent vehicle if you can live with rattles

texas81, 07/27/2014
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
4 of 4 people found this review helpful

Our QX60 is a great all-around vehicle. It has excellent rear cargo storage, the seats are comfortable, and fuel economy is very good for this segment. We would be completely satisfied except for one major flaw- rattles are abound in every corner of the vehicle. Within about 1,000 miles, the doors started rattling. Soon thereafter, the dash started rattling in multiple locations. We love so much about this vehicle, but the rattles are such a daily annoyance that this will likely be our last Infiniti. Such a disappointment for an otherwise excellent vehicle.

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4 out of 5 stars

So far So good

crash, 08/26/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
6 of 7 people found this review helpful

The reviews I've read sound scary! I haven't owned mine long but I've done a long road trip with it. Others have mentioned poor gas mileage. I don't fully disagree, but I've been watching my driving habits and my mileage has been improving. At first I was getting a combined 16.5 mpg. My overall average has improved to 21.5 and my last few fill ups were around the 23.5 mpg range. I now leave it in ECO mostly and switch to sport in city traffic or when I know I'll need more responsive acceleration. I haven't had any quality issues yet with trim or paint, but do worry about that as the trim pieces do seem a little fragile or cheap. So, I am concerned based on other reviews. But, so far I LOVE this car. It is very quiet which is important to me. Its a very smooth ride too, also important. I just returned from a 7 day, 2700 mile road trip and I find the car to be very comfortable. I bought this car used, and had planned on buying the Audi Q7, but was having difficulties finding the right used one at the right price and then drove this and loved it. I should mention that the one I bought came with all the packages, and I'm very pleased with all the features, especially the adaptive or intelligent cruise control. So, so far I'm very happy, and hopefully I won't have some of the problems others mention.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Wouldn't but it

Robert, 11/03/2016
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
3 of 3 people found this review helpful

Transmission doesn't work right sometimes it shakes when taking off, the sun visors had to be taken off wouldn't stay up on both sides and the warranty doesn't do anything for ya, you keep getting letters tell you about the problem and will get a hold of you when it can be fixed. I have never got a letter to bring in to get repaired. My wife and I do love the way it rides and handles just don't get any support

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

LOVE this car

baflyfisher, 01/31/2014
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
10 of 14 people found this review helpful

We opted for the Infiniti QX60 after some research and having it in a list of "maybes", but we were unexpectedly sold on the vehicle by driving it! Whoever wrote the review about the car being "sluggish" or handling sluggishly obviously drove a different car than this one. This QX60 has excellent acceleration getting on freeways and it is incredibly well designed from a space utilization standpoint and for comfort of driver and occupants. The ride is also more quiet than any of the competitors we tested. I would also be quick to say that our new car has only 3000 miles on it. Nothing at all has gone wrong to this point. This car is a winner for families with kids.

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2 out of 5 stars

Infinity needs to catch up!

Cardinalrain, 12/18/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
8 of 11 people found this review helpful

This is a very comfortable SUV that offers very little for features and user friendly controls. The controls on the dash are far inferior to many lower priced vehicles and the capabilities are inferior to most SUV's on the road. The 2014 dash has since been replaced but Infinity continues to complicate controls, limit the range of controls and fails to connect the user the ways many other vehicles can. The ride is extremely noisy for a "Luxury" brand, the features are far less than other manufacturers and I'm very disappointed with my purchase. I'd suggest looking at other options unless a SUV is with limited features is what is needed. The cabin is roomy and comfortable but that is where my positive reviews will end.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
Report Abuse
4 out of 5 stars

Build quality subpar - fit and finish issues

stim, 08/06/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
6 of 9 people found this review helpful

First I've only owned (leased) it for a few weeks and have only 600 miles on the car. Rear passenger door interior panel needed to be replaced - installed poorly and was cracked. Dash has several rattles and creaks. Roof rail was improperly installed (missing clip) and the passenger front door has a paint run. Also rear passenger door seal plastic was put on wrong (cracked). Seal was replaced, door fixed and the roof rail was reattached but the paint issue and rattles still exist. Contacted Infiniti directly and they did push the dealer to fix the car ASAP but the build quality is pretty poor compared to other imports or even some US manufacturers.

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3.63 out of 5 stars

Do the doors close on anyone else?

slboston, 10/13/2013
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
7 of 11 people found this review helpful

The day after I bought this car, I noticed that when I opened the doors, they would quickly close in on me. The same thing was happening with the rear doors and hit my kids on their way in and out of the car. I brought it to the attention of the dealer who said it was how the car was designed and that the doors are "heavy" and "safe" and that's why this was happening. I called Infiniti Consumer Affairs as well, and have not gotten anywhere with them either. I was told I could break my lease for $1500. I am not happy with the visibility in the rear window and also find the car way too long. The inside console area is very small and doesn't hold much.

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5 out of 5 stars

Love it!

Jules, 03/04/2022
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
2 of 2 people found this review helpful

My vehicle has a little over 100,000 miles on it, and has not had any major issues. No transmission problems whatsoever.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
5 out of 5 stars

Premium Family vehicle

bpal, 10/17/2014
updated 10/17/2017
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
3 of 4 people found this review helpful

Good reliable SUV, never got any major problem. Recently it started giving some jerks at low speed, took it to dealer, they replaced the muffler inside transmission. Now it drives well. Have updated with latest navigation, it works a lot better than what it came with. Great support from Crest dealer.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
4 out of 5 stars

Love my infinity

Julie funke, 05/30/2018
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
3 of 4 people found this review helpful

This is the most comfortable car I’ve owned. Loved the configuration. Love the features. The gas Mileage could be a little better and the car needs a little more power. I would certainly rebuy this luxurious car again. No regrets

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
2 out of 5 stars

Worst purchase decision EVER!

D.B., 07/30/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
4 of 7 people found this review helpful

Very disappointed in this purchase. Upgraded from a Honda Oddessey and I regret this decision wholeheartedly. IT IS THE ROUGHEST RIDE EVER AND INCREDIBLY UNCOMFORTABLE. I didn't realize how horrific the ride is while test driving because that is usually a quick ride. I am constantly yelling at my husband to stop driving like a maniac but am realizing it must be the car'mechanics or suspension. Either way, I dislike the feel and comfort of the car more and more everyday. I recall it driving slightly smoother the first 3 months we had it and now 10 months in, we're all bouncing out of the seats. My kids really dislike riding in the back seats. (I feel terrible because they weren't with us when be test drove it.) The engine is getting louder by the day. I don't care for the way this car shifts gears. Seems love it revs up very high before finally settling into the right gear. The lift hate is rusted underneath the chrome panels. It is currently in the body shop getting replaced. Let me remind you the car isn't even a year old yet! The temperature is never just right; either too hot or too cold. The back seat vents are sparse which is likely the reason for the fluctuation in temperature. I'm getting roughly 18.2 mpg but do travel frequently. 15k mile "recommended service" is $450+. Ray Catena's complimentary car wash is a joke. Very sloppy on the cleaning overall. My car still had sticker residue on the outside after a few washed by the dealer. I took it to a car wash and paid for the job to be done right. It was like night and day. Overall very disappointed. Should have gone with the MDX. You can't see out the back window when the 3rd row headrests are up and in use.

Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
1 out of 5 stars
Value
1 out of 5 stars
Report Abuse
4.13 out of 5 stars

From Lexus to Infiniti for the first time. Not thrilled.

yagmight, 04/29/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
7 of 14 people found this review helpful

I have had my QX60 for 5 months and, coming from a Lexus GX460, I have been a little disappointed. The design and layout is awesome but I'm not sure about the long-term dependability and durability. Little things have been happening - rubber molding sticking out from the rear passenger door and the seat belt on the passenger seat was installed backwards. The quality of the exterior is no where near the Lexus and I've been having a problem with the driver's mirror moving after the car is turned off. Each time I get in the car I have to adjust the mirror on the one side. The dealer has been wonderful and had my car for 6 days and thought they had fixed it. Guess not....

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4 out of 5 stars

Lift Gate Issues

Tiffany, 09/27/2018
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
2 of 3 people found this review helpful

Overall, this car is very nice. It’s cinfortabke for the famioand we enjoy the entertainment package. However, the dash rattles, and the back passenger panel lost a clip and is just getting looser. The dealership says they can’t fix it. They want me to take it to a body shop even though it happened on its own. I had some stuttering for awhile while driving. Kind of a chugging feeling. The did an update on the software and it seems to have fixed it. Today the lift gate wouldn’t open. I tried multiple times and finally got it to open but the car had to be on and only the dash button worked. I tried the additional key fob and same thing. Then about an hour later it worked fine. I fear this is just the beginning of some electrical issues and I worry about the cost. Although it’s nice, the technology in the car is significantly lacking compared to other lesser cars. For a luxury vehicle, you would expect too if the line. While I love the look of the Infiniti. I don’t see myself purchasing another.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
Report Abuse
4.88 out of 5 stars

It's an INFINITI!

jaxworld, 09/30/2013
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
8 of 24 people found this review helpful

When it comes to price, comfort, performance, quality, and design, NO ONE makes a better over all car then INFINITI. I've driven the rest and I've driven the best. From Porsche to Range Rover, BMW, Mercedes, Acura, Lexus, Audi, and more. Every other vehicle lacks something. I won't even mention American Cars, because those are still a joke. When I say over all I mean from Price on down. Always compare Apples to Apples. I went from a customized Infiniti M37S with 350 HSP to the QX-60 and I love driving it all the time. It's a beautiful design inside and out. Aggressive, sexy curves with beautiful styling inside and out. Great performance and handling, specially with bigger tires. Pure Luxury.

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3 out of 5 stars

2014 Infiniti QX-60

Darren, 03/08/2020
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
1 of 1 people found this review helpful

We purchased this car used, for $27,500.00 Canadian. We have had it a year and a half. I don’t drive the car that much, as it’s my wife’s car. We took it for a long drive and I noticed that the car was shuttering down the highway. I called the dealer and booked an appointment to have it checked out. The car has less than 120,000 kms and after an inspection, they told me the valve body, need to be replaced in the CVT transmission. Infiniti extended there warranty until 150,000kms. So, we didn’t have to pay anything. I have many many Nissan products over the years. The Nissan Frontier is one of the most reliable vehicles on the road. I love there 2005-2012 Pathinder. Which is really a shame. Because I loved the drive in this Qx-60. But after that, I went to trade it in and the dealer doesn’t rant it either. They told me, that Nissan is going away from the CVt transmission, as it been a disaster. I don’t really want to keep the car, as I’m worried about how long this transmission will last. Too bad.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
Report Abuse
4.88 out of 5 stars

Elegant Sophisticated and Classy

mckinnoncity, 05/26/2014
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
5 of 15 people found this review helpful

Better than its competition. Shopped many. Love to drive it. Had it for two years now. Still love to drive it. Generally easy going but push it a little and off she goes. Same reliable product as Nissan. Just a great company. Not overly impressed with the Navigation but it has some nice features. Does great in the mountains. Takes a little getting used to on turns because it's a little long. You just have to think about your back tires during the turn and you've got it. Otherwise no problem with handling. Although I must say, this car is not as sure footed as you would expect on the expressway. Not bad, but not a rock. We were surprised by that. Can't really explain why. Otherwise a 10.

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4 out of 5 stars

2014 QX60

ousoonerrick, 09/10/2013
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
19 of 66 people found this review helpful

I purchased a new QX60 in Houston last week. It only has 550 miles on it at this time. The rear air conditioner does not work properly and the transmission slips when changing from first to second gear when you take off slowly. Extremely disappointed. I bought the car for my wife to drive with our 16 month old twins in tow so they would always be safe when driving. Guess I will just have to hope the transmission does not fail while the kids and wife are out alone.

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5 out of 5 stars

Love it!

Chloe, 02/05/2016
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
2 of 6 people found this review helpful

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

A like new QX60

Nancy, 05/19/2022
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
1 of 2 people found this review helpful

Still a great car, looks like new, but I am searching for a smaller one.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

need more owner's input!

James, 08/14/2016
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
1 of 3 people found this review helpful

I am in the market to get a 2014 QX60 (certified). The overall design and 7-seat passenger is very appealing, but the negative reviews are very troublesome. if you own a QX60, please comment on this post, or email me at 350inusa @ gmail dot com i live in SF area and hope the weather would help keeping the QX60 running smoothly. Thank you. -James

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Report Abuse
1 out of 5 stars

Many Cons

adidasgirla, 05/28/2014
updated 05/30/2017
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
5 of 26 people found this review helpful

Horrible car, stay away. My car had both major and minor problems (engine problems, transmission problems, steering wheel pump problems, and dvd issues just to name a few). There were so many recalls on this car that I was constantly in the shop. Sooo happy I don't have this car anymore.

Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
Report Abuse
4.5 out of 5 stars

Great value

mkt915, 11/04/2013
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
0 of 0 people found this review helpful

With a growing family and the need to transport addtional occupants from time to time space was important to us. We had looked at most of the vehicle in this class and were either deterred by tight cabin space, low exterior/interior quality, poor fuel economy, or price. Though we are willing to pay to get what we want we don't have a track record of keeping cars more than 4 years. We take into consideration price, safety, options, interior space, styling, maintenance costs, fuel economy, increase in insurance premiums, and warranty. We do find the vehicle quiet, smooth, and fun to drive. We have a super duty truck and this SUV drives more like a car. We are happy with our purchase thus far.

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5 out of 5 stars

Smooth

Terry, 01/03/2024
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
0 of 0 people found this review helpful

Smooth all around nothing to complain about just the gas mileage but what can you expect

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
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