Used 2014 INFINITI QX60 SUV Consumer Reviews
Used QX60 for sale
Not the quality we expected
Merrill, 09/19/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
22 of 23 people found this review helpful
Let me start by saying we loved this car the first year we had it. It's beautiful and comfortable and we loved the safety features. However, we have had this car for less than two years and it is literally falling apart at the seams. Our transmission failed at 50k miles, the seals on the roof came out and started flapping in the wind, the front console trim cracked in multiple places, the seals around the vents are coming out (not even sure how!), the driver visor broke and now just hangs, the latch for the storage compartment broke. The car is also under powered with poor acceleration. We got the car fully loaded and it has failed to meet our quality expectations for a $60k+ car. We're now hoping to get rid of it before it completely falls apart.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Subpar quality
yossarian7, 03/16/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
12 of 12 people found this review helpful
As CR recently affirmed, QX60 quality is lacking. Just about every trim piece, whether inside or outside is falling off or has fallen off. Even the plastic Infiniti label on the back hatch is in the process of falling off. The tires lasted a whopping 25k miles, and, at 20", they are very expensive. The rear brakes and rotors failed at 20k miles. It is under-powered, the CVT is annoying, it doesn't get particular good mileage, and the steering response feels like there is a rubber band between the steering wheel and wheels. The wind noise increases by the day (the car is simply falling apart), and it is not due to the failing seals because the dealer replaced the seals.
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Loved it, but showing some concerns with time
dennyw1, 03/06/2014
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
27 of 29 people found this review helpful
The JX35/QX60 has a pleasant look, great interior, and probably the best seating arrangement for a vehicle in this size and price range. I have the Premium, Driver Assistance and Theater packages. It is not a snappy driver, but for long trips with the family it is quiet and the safety features generally work very well on the highway. The first 8 months were wonderful. Then the problems started. Be very careful in checking out the brake pedal. At times it will fall to the floor or hit the physical stop. Happens on JX and QX. Two of last four months in the shop for a variety of issues (primarily brakes and interior). Replaced all the leather. Concerned about long term safety & cost
Factory Paint Defects
Greg Wolfenbarger, 03/29/2015
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
11 of 11 people found this review helpful
BUYER BEWARE!!!. The test of a great company is when they have to deal with a customer issue and how they resolve the issue and make the customer a long time loyal customer. Just bought a brand new Infiniti 2014 QX60 in January 2015 with less than 525 miles (the car was delivered with the paint issues) and found manufacturer paint defect issues and Infiniti Affairs has refused to repurchase or trade out the vehicle and have not accepted responsibility for their paint defects. Infiniti Corp has also ignored the dealer, Infiniti of Dayton, who agreed and provided documentation to the BBB that there are manufacturers defects in the paint. Infiniti Corp's response is "we will cover the costs
I will NEVER recommend this vehicle to anyone
SCP, 06/14/2018
2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
17 of 18 people found this review helpful
I previously owned an FX/35 (now the QX70) and absolutely fell in love with that vehicle. It was perfect for me...until I began expanding my family and needed more room. Because I had such a fabulous experience with Infiniti I went back and selected a QX60 because it is a little bigger. The good news - the fit & finish is great and gas mileage is better than expected. I drive 70+ miles daily in rush hour traffic & I still average nearly 22 mpg. The bad news - there is nothing else redeeming about this vehicle or Infiniti Corp. The battery dies every 18 months like clockwork. And, as others have stated, within months of purchasing this vehicle (with all of 12 miles on it), I began having horrible transmission problems. I took it into the service group 7 or 8 times to no avail because it was intermittent and the techs could never duplicate it. I was to the point of hiring an attorney when Infiniti SUDDENLY developed a 'code' that could detect the KNOWN problem I was having. Finally, when I took it in, they read the code and BAM - new transmission. The problem is that I have had bizarre and random hiccups with the transmission since...including a horrible clunking sound when shifting from reverse to drive. Again, only intermittently so it cannot be easily reproduced. I was told that, because I had the "newest version" of the transmission they would not replace it again. Infiniti must have received an incredible number of complaints because 4 weeks after I had tried - yet again - for them to recognize the horrid clunking sound, Infiniti released a bulletin that said hearing a horrible clunking sound when shifting from reverse to drive (especially first thing in the morning) is considered NORMAL for this vehicle and had to do with either the motor or the transmission mounts. That was it for me. I have sworn off Infiniti and I warn everyone I know to not purchase one. Unfortunately, in my state I missed my opportunity to sue under lemon laws, but I know I will never make that mistake again. If I ever encounter similar issues with another vehicle I will immediately hire an attorney and get all of my money back (and my legal fees!). My favorite part was when they told me they were extending the warranty on my transmission for another 30,000 miles...wait - you mean the transmission you swear is perfectly normal and refuse to address in any way? Right....that'll do the trick. Needless to say, I am now in search of a different vehicle and consider the experience a horribly costly life lesson. DO NOT BUY THIS VEHICLE IF YOU SEE ONE AT A USED CAR LOT....seriously, don't.
- Safety
- Technology
- Interior
- Comfort
- Reliability
- Value