Used 2020 Honda Pilot Consumer Reviews
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Major Electrical Issues
Frustrated Mom, 06/24/2020
2020 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
135 of 139 people found this review helpful
This is the first time I have ever wrote a review but I feel compelled to do so to prevent others from my experience. I have been a loyal Honda owner for over 20 years and owned over 6 Hondas in my life. My vehicle will be brought into the shop for a third time today for very loud popping noises which now resulted in a complete shutdown of the entertainment system and a temporary blanking out of the speedometer. The situation cannot be resolved thus far with the manufacturer having been engaged by the dealership already. The car has been driven for less than 5,000 miles and owned for 4 months. I wish I had seen other reviews prior to purchasing the vehicle so I wanted to write this to hopefully prevent another Mom from making the mistake I did. Extremely disappointed in Honda.
Crackling noise infotainment
Jose Jeddery, 05/15/2020
2020 Honda Pilot EX-L 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 6A)
100 of 103 people found this review helpful
I purchased a 2020 Honda Pilot with Nav & RES with 24 miles. At 177 miles, a crackling sound and static radio sound began. A week later, the infotainment and the odometer screen would go black and restart within 15 seconds or less. On a typical drive, the infotainment would go dark three times. As soon as it restarted, the crackling hideous sound began again. I took it to the dealership and stated that it was an antenna problem. They ordered one, and as soon as I pulled out of the shop, the system rebooted and the crackling sound started again. I made a u-turn in their parking lot and left it there. It has been two days and mentioned something about an electrical harness. Before you sign any papers, make sure you drive the vehicle considerable to make sure the issues won't be there. Hopefully, it will be resolved soon. I wonder what are my options for the near future if this problem can't be fixed by the dealership and Honda Corp. does not have an answer to this problem.
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Electrical issues
CGmz, 05/04/2020
2020 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
144 of 151 people found this review helpful
I looked forward to owning a Honda Pilot and purchased a 2020 touring in Nov 2019. By Jan 2020 loud crackling noises coming from the speakers at random times and radio turned off. I took it in to dealer and said they had to reboot and reconnect wires. It solved the problem but 2 months later same problem and now the dashboard and infotainment center turns off and says network connection lost! If you read other owner reviews lately a lot of similar issues. Back to the dealer I go and hope Honda comes up with a solution! I like everything else but having dashboard turn off is a major issue! I am not one to write reviews good or bad but felt if this could help someone avoid the headache/hassle..
Excellent Choice
Sam Dovels, 03/19/2020
2020 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
140 of 151 people found this review helpful
The Pilot in general is a fantastic SUV. I am a bit picky, so I have to nit-pick a little. I'm migrating from an Odyssey, so it's an adjustment for me, especially in the cargo department. I have the EX-L model, with smaller wheels (although so-so design) than the Touring, which helps for a smoother ride. I love the EX-L because it still uses the regular shifter (not push-button gear selector), and it still uses the excellent 6-speed automatic, which is better than the 9-speed in higher models. While the ride is pretty smooth & quiet, it's still not up to Traverse or Highlander (and now Telluride) quality. Unlike many critics, I happen to love the high seating position with a commanding view, and I LOVE the armrests - the only 3-row SUV that offer it. I appreciate the memory seats as well. Seats are very comfortable, but the large console in front intrudes leg room for the center passenger in the middle seat. I would like to have 4-way lumbar support (the Odyssey has it). The rear seat is tolerable, but nowhere as comfortable as a minivan. The backup camera quality at daytime is crystal clear, but grainy at night. When it rains, the raindrops often blocks the view (it should be pushed in deeper). The stereo system is surprisingly good. Remote starter works well & from quite a distance. I would love to have some feedback on the fob. I appreciate the cap-less gas tank; tire pressure indicator; the clock sets itself automatically, even without a built-in GPS system. I also love the red needles on the gauges. Some minor cons: The sun visors cannot always block the sun, especially at the A-pillar. I'd love knobs for the A/C rather than switches. Rear A/C vents is not the best, and would love the controls to be on ceiling, otherwise rear passengers may push the controls by mistake (I locked it for that reason). I like PRDN on the dash so you know which mode you are. As of now you only one letter at a time. The "Honda Sensing" system is very nice but far from perfect. I can't seem to shut off the annoying steering wheel vibration when going outside a lane. Too many false positives on the "BRAKE" message. The adaptive cruise is braking too aggressively. The Accord has a more sophisticated system, like all-speed follow for the adaptive cruise, traffic sign recognition, etc. The Accord also has a better infotainment system, with more actual buttons surrounding the screen. It also have an Analog gauge view instead of the digital cluster. I'd love to have them all on the Pilot. The steering wheel size is pretty big, probably the biggest of any full-size SUV, which makes steering more cumbersome. Give me a Civic size wheel, and add the 2/10 bumps for improved grip. Steering feel is so-so, my old Civic was excellent, even the odyssey had sharper acceleration & steering. In comparison, the Pilot feels a bit clumsy & slow. The volume control buttons on the steering wheel is not too intuitive. Placing volume buttons under the steering wheel (like Chrysler) is so much better. As mentioned above, I would love more cargo room. The Chevy Traverse is currently the best in this regard. I'd also want more cubbies and storage pockets. I would like the wipers to cover another 2 inches or so, it's leaving out way too much, which hampers visibility especially in a snow. I would love a heated windshield and a wiper de-icer which is offered on the Canadian models. Same is with "low washer fluid" indicator. About the infotainment. While light-years better than Honda's previous 2-screen layout, it still have many shortcomings. I would like to have a "divided" screen which show at once many functions, like fuel/mileage info, media, Bluetooth, GPS, etc. Toyota also have a 3-day weather forecast. There should be a top bar always visible (even when in Reverse) with time, date, day of week & outside temperature. I use a USB with a collection of music. To use this system is again very cumbersome. You can't switch to next/previous folder. You can't see the list of the tracks being played. I would love to be able to go back to the album list in middle of playing. When selecting something in a long list, hitting the back button will take you back to the top of the list, not to the folder where you came from. Also the player is not fully gap-less. Bluetooth quality just sucks. I don't use it anymore after countless complains. I tried it with many phones and they all work great on other cars. There is also missing a REDIAL function to the Bluetooth. The engine start/stop button is way too bright red. It should be dimmer and same color as other switches. The cup-holders are useless for smaller size cups. In my Odyssey, there was rubbers to hold tight any size cup. The side windows need a more powerful defrost. I would like all 4 windows Auto up/down. I would love shopping bag hooks behind the driver's seat & rear seat. Visible wiper settings on LCD like Hyundai is very nice. Steam warms up legs, not the feet.
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Bunch of electric issues
Wric, 06/05/2020
2020 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
75 of 82 people found this review helpful
My pilot has got only a bit over 1000 miles when the cracking and popping sound occurred. Not long after that, the infotainment system keeps showing 6 or 7 issues like engine problem, power steering problems...etc when I start the engine. Now the car is in dealership for analysis. If they can’t fix it, I will probably claim that as a lemon and request a refund.
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Do Not get the 9 Speed Transmition
Loyal Honda Owner, 10/10/2019
2020 Honda Pilot Touring 4dr SUV (3.5L 6cyl 9A)
65 of 72 people found this review helpful
I love my pilot. I love everything about it. I have a touring edition, 2019. At low speeds there is a very noticeable and annoying gear shift jolt. It always happens at low speeds and evidently is between 1st and 2nd gear. Honda is aware of this in the 9 speed transmissions but refuses to fix it. I will reconsider buying another Honda in the future even though we have been loyal Honda owners for decades.
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Crackling noise on 2020 Honda Pilots
Jenn, 01/04/2020
2020 Honda Pilot Black Edition 4dr SUV AWD (3.5L 6cyl 9A)
68 of 76 people found this review helpful
Do Not Buy this Car! Mine has been at the dealership for 3 weeks. Crackling in the windshield due to electrical issue. Honda does not have a fix for the issue. Currently troubleshooting on mine. This is also an issue with Passports. Save yourself the headaches and buy another car.
Pilot Elite Awesomeness
Ginger¥, 01/26/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
11 of 11 people found this review helpful
This is my third Pilot. The roominess and ability to never have to worry how I am going to fit my family for a trip or how I will bring home any purchase I make is wonderful. The comfort in this 2020 model is superior. I feel a little spoiled by the heated steering wheel and cooling/heated seat. The second row captains seat are heated also which my passengers love. I don’t plan to ever own anything but a Pilot. The value compared to similar, higher priced SUVs is what sold us on this model.
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Speakers crackle and pop
Jr, 07/18/2020
2020 Honda Pilot Touring 4dr SUV AWD w/Rear Captain's Chairs (3.5L 6cyl 9A)
24 of 26 people found this review helpful
Don't buy a Honda Pilot until Honda fixes a known issue with their infotainment system. We purchase a brand new 2020 Honda Pilot Touring edition and within the first week we had to take it in for service for issues with the speakers crackling and popping constantly. We have had to take it in three times and everytime they try to fix it, it has progressively gotten worse. This appears to be an issue with some Honda cars since 2018.
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Wonderful ride
Joel Lockridge, 10/09/2019
2020 Honda Pilot Touring 4dr SUV AWD w/Rear Captain's Chairs (3.5L 6cyl 9A)
40 of 45 people found this review helpful
The Honda Pilot Touring package for 2020 has a very surprising feel of a heavier mid to large size SUV. Handles extremely well is very road worthy. Low road noise and cruising is nice and what you should expect from a Honda. Besides the heated mirrors, Blue Ray DVD, and many tech savvy add ins, the hands free rear gate just adds to the lineup of extras. You'll be glad you considered.
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