Used 2018 Ford Explorer Consumer Reviews
Used Explorer for sale
Until I towed ONCE now Service People run & hide
Disappointed Dan, 06/23/2020
2018 Ford Explorer XLT 4dr SUV (3.5L 6cyl 6A)
9 of 11 people found this review helpful
All was good until I actually attempted to Tow a tandem axle trailer (2450#) with one (1) H-D FLD (800# bike) to Jax (about 90 miles each way) about 70 miles in the wrench icon appeared along with the statement to "Review the manual". The same warning appeared at about that same distance on the return trip. Set up an appointment for Warranty Service Work and now the NIGHTMARE begins. No Repair Order, no answers, more issues found, Service Manager Goes MIA and I think all of this could have been avoided had I listened to the older guys I know who said "Dan your going to regret that purchase those Fords even appear to be made cheaply".
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Total Transmission Failure
Ronda, 03/25/2019
2018 Ford Explorer XLT 4dr SUV (3.5L 6cyl 6A)
14 of 19 people found this review helpful
I love the Ford explorer until now. 2018 new vehicle 4 months old less than 3000 miles suddenly has total transmission FAILURE with no known cause. Transmission must be replaced. I believe that Ford should give me a new lease vehicle. I GOT A LEMON!
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2018 Ford Explorer for sale near you
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After Many Jeep Grand Cherokees, Switched to Ford
SailorPat, 10/01/2018
updated 05/08/2023
2018 Ford Explorer Platinum 4dr SUV AWD (3.5L 6cyl Turbo 6A)
9 of 12 people found this review helpful
My new vehicle searched narrowed down to another Jeep Grand Cherokee or a change to a Ford Explorer. I am quite satisfied with my decision which was based primarily on: 1 — more cargo room and fits golf clubs better, 2 — safety options, 3 — price including V-8 Hemi in Jeep versus V-6 3.5 liter Turbo on Ford . . . Jeep eliminated V-8 on LTD forcing upgrade to Overland or Sumit level, and at that trim/option level the vehicles were equal in price AND Ford offered Zero percent, Zero down, Five Year Ford Credit financing while the Jeep interest rate was 4.9%. After 2500 miles of mixed highway and local driving: I am happy I made the switch! UPDATE in April 2020, not unite 2 years later: I remain very satisfied with my new car choice. All features perform flawlessly and I appreciate and use the many safety and display electronics I might not have factored in to the original purchase decision; example, I can leave displayed the individual tire pressure levels and as (Michigan) moves thru Season’s, outside temperatures dictate adding or reducing tire pressure to minimize tire wear and maximize safety. The scolding, flattening and storing rear seats are a relief on my weak shoulder — just push buttons. I know that the 2020 version is quite a bit updated but do not appreciate why. I like my 2018 just as it is. Now I have driven 14,578 miles, and in the most recent 866 miles I averaged 21.5 mpg. I have changed the oil and rotated the tires and carefully kept the tire pressure at specifications. All is good and the vehicle is a great long distance road car as well as a super shopper with folded down seats room for lots of flowers or whatever at market days.
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remote start climate control fixed
Al Hayden, 08/01/2018
updated 08/05/2019
2018 Ford Explorer 4dr SUV AWD (3.5L 6cyl 6A)
17 of 25 people found this review helpful
issue was repaired under warranty air conditioning does not function well with remote start, fan barely comes on no matter what you set it on (last setting or automatic) I've spent hours playing with it in 100 degree weather, I took it back to dealer today and they said all of their explorers are not functioning well with remote start air condition. This 2018 explorer is one week old and is back in dealers service area waiting for Ford factory tech people to try to find a solution. Air condition works well, but not when using remote start (why else would you use remote start).
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Service and quality
Kaan Yilmaz, 04/30/2019
2018 Ford Explorer 4dr SUV (3.5L 6cyl 6A)
11 of 17 people found this review helpful
I purchased this car like 10 months ago. Every couple months I went to service. Car does warranty until 36k. So first of all after 10k brakes started noises when I applied brake it’s making a lot of noise. Because of this 4 times I went to service they telling me it’s normal! What’s normal brand new car it’s. Yeah every time they told metallics pads can make noise. Whatever Believe or not they didn’t do anything. After 15k steering wheel started making noises when I turn right or left. I went to service again. Advisor told me it’s normal! I asked service technicians to come to see. Technician agreed it’s not normal after that they changed spring clock. Anyway not too long at the same time brake pedal started click noise. I really cold from ford because of the service. Because I knoe if I go service they will tell me it’s normal. Yeah You will see I went service again and advisor told again it’s normal. Omg this guy don’t want to do anything. I said not only pedal suspensions also clicking noise come from there. Car stayed at the service I night. Next they he called me and said everything is perfect no problems. The problem is I bought this car because I don’t want to deal with the anything but as you see It’s not worth because ford doesn’t have quality service. I will drive until 99k after that I will sell this car and ever never I will not buy ford again. Before the buying ford think twice.
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