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Used 2016 Ford Explorer Consumer Reviews

3.5 out of 5 stars
151 reviews

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5 out of 5 stars

Explorer as a Tow Vehicle

Adrian Salzer, 07/16/2016
updated 07/18/2018
2016 Ford Explorer Platinum 4dr SUV AWD (3.5L 6cyl Turbo 6A)
2 of 3 people found this review helpful

We have logged over 80,000 miles towing our 8,000lb Airstream and this car has been perfect for the job!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

SERIOUSLY?

Johnny H, 02/27/2016
2016 Ford Explorer XLT 4dr SUV (3.5L 6cyl 6A)
9 of 21 people found this review helpful

I purchased a 2016 XLT in white platinum with dune leather, moonroof, 20" polished wheels. The dealer said it had every available XLT option other than 4WD. MSRP was around $42,500. I test drove the car during the day and then purchased it at night a couple days later just as the dealership was closing. As I drove off the lot, I realized the car was very dark inside. The ceiling is black, the interior lighting is minimal and the visibility is poor. I have a 2014 Expedition and it has much better visibility and is easier to manuveur than this Explorer (I noticed Car and Driver expressed similar complaints about the Explorer in its review of the 2016 model). The Expedition also has beige colored ceiling, which makes a huge difference, as well as a lot more interior lights. Why would Ford put black panels and ceiling inside a car with tan leather? Speaking of the leather, it's very cheap, and instead of making it uniform in color, the fronts of the seats are tan and the back are black. The door panels are also primarily black, giving the interior a very cheap look. It gets worse. When I got home, I realized it did not have a universal garage door opener, and when i called the dealership about this, they advised me that one could not be added. $43K and no universal garage door opener? Give me a break. It never even crossed my mind to check if it had one because every car i have owned since 1996 has had one. The stereo is also a joke for a $43K car; it sounds like a one-speaker radio. In summary, the Ford Explorer XLT, even when loaded with all available options, is bare bones and clunky and I could never recommend it to anyone. Come on, Ford!

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
2 out of 5 stars
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4 out of 5 stars

Loves this car conditionally

Jim Ives, 12/12/2015
updated 06/15/2018
2016 Ford Explorer 4dr SUV (3.5L 6cyl 6A)
3 of 6 people found this review helpful

I went to the Explorer Limited after having a MKX. What I like about the Explorer is the light steering, the room with all the seats down, and the third power folding row seating. I have the two seat configuration in the 2nd row to allow for moving them back or forward for more legroom in the third row. I wish the auto fold didn't fold and tilt. I usually only want to fold the second row rather than tilting. What I'm not pleased with is the short drivers seat, and the narrowness of the seat. Far more uncomfortable than the MKX. I'm not the smallest person, but not overly large either, and they feel like a kid's seat rather than an adult's seat. I think they are more suited to a lean person. I am also not pleased with the power plugs. They are nicely placed, and I like the 110 plug in the front console. The problem is they aren't always on. They shut down not long after shutting down the car. When camping, I need an always on plug to recharge a lithium ion battery I have, which means I have to run the car for 3 hours to recharge it. This was not the case In my MKX. I like the adjusting pedals as my wife has shorter legs than me, I like the 3 seat memory buttons, and the power tilt wheel. I also think the voice recognition has improved. The phone hang up button works much better than my MKX. One last issue is the stereo. It is aweful. I bought the best one they had for the Explorer, and it has little bass and no high end definition. I know I was spoiled with the THX in the MKX, but this one is awful. All in all, I like the car with just the few issues I show above. If they fix those items, I would buy another one. After now owning this vehicle for 2 years, I have decided not to get another one. I have ordered a 2018 Traverse due to the driver's seat, the stereo, more interior room, and the smoother ride. My biggest beef is with the driver's seat as mentioned earlier. But the real problem is I phoned Ford to let them know why I was buying a Chevy, and they said they never heard of complaints about the seats. I have bought 2 other cars since owning the Explorer, and both times talking with the sales people they said they hear that complaint a lot. Either dealers are telling them and they aren't listening, or dealers aren't speaking to the manufacturer. Regardless of what happened, they lost a customer because of it. Had it not been for the seat, I probably wouldn't have looked anywhere else. Update: I have been driving the Traverse for 6 months ow and love it. I get more compliments on this car from others than I have ever gotten on any other vehicle I've had. Glad I made the move.

Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Explorer continues to be #1 with my wife and me.

Tom, 12/22/2015
updated 07/14/2020
2016 Ford Explorer 4dr SUV (3.5L 6cyl 6A)
3 of 6 people found this review helpful

This is our 5th and it's still great, 5th Explorer with our 1st being bought the 1st year they came out. We continue to have great experience with the Explorer and look forward to the new one being just as reliable as the previous ones. 1/3/19: Nothing has changed. We still see it as a great vehicle. Extremely dependable and problem free.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Horrible drivers seat! Hurts my Back and Butt.

Sheila K., 09/20/2015
2016 Ford Explorer XLT 4dr SUV (3.5L 6cyl 6A)
10 of 26 people found this review helpful

Make sure you test drive this car. My butt falls asleep, the length of the seat is too short and puts pressure on your thighs the back of the seat is hard and the way the lumbar is built puts pressure on my back. My back actually hurts when I'm not even driving in it now. The arm rest console is too far back so I can't rest my arm when driving either. It's also hard to get in and out because there isn't enough room between the steering wheel and the seat. It's really hard to see out of also. Also the phone charger won't charge the phone when you aren't in the car. It has an extra mirror for blind spots and it annoys me because it seems like its in the way of the full view of the mirror. And it seems like too much thinking to look in both mirrors. Also only the large part of the trunk opens, so you can't open the smaller window part. Which is annoying when you have tons of groceries about to fall out of the trunk and you just want to open the window so you can grab the stuff that's about to fall out. Really disappointed in this SUV.

Safety
1 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
3 out of 5 stars
Value
1 out of 5 stars
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