Used 2022 Chrysler Pacifica Plug-in Hybrid Consumer Reviews
17K mi so far --2/3 of which are electric
We use this as a daily commuter since we can plug in at work and at home, so we sometimes go for several months without having to buy gas. When we do take longer trips, the mpg are consistently 30+. Since most of our miles are electric, we haven't even used the gas motor enough to warrant a second oil change yet!
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Love this car!
I’ve been a Pacifica owner since 2017 and driven it both in-town and annually between Maryland and Florida. Performance and reliability-wise it has been outstanding with no noticeable drop-off over the years. Due to its hybrid engine it has great acceleration and the handling is more car than minivan-like. I’ve owned minivans since the original VW Bus through the Ford Windstar and the Pacifica offers a totally different driving experience, while at the same time affording the cargo handling benefits of a minivan. My only complaints are that due to the hybrid engine the middle seats can’t be easily stowed in the floor (although they are said to be more comfortable than the regular Pacifica’s seats which can); the fact that full charging on standard 110v power takes a long time (ie, overnight); and, the headlights could be brighter.
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- Touring L Passenger MinivanMSRP: $23,8857 mi away
- Touring L Passenger MinivanMSRP: $28,99812 mi away
- Hybrid Limited Plug-In Hybrid Passenger MinivanMSRP: $33,4956 mi away
Unfortunately, I bought two of these brand new
I bought my wife the highest-end 2020 Chrysler Pacifica Hybrid. It has been in the shop nearly seven weeks out of about 130 weeks of ownership. Its transmission failed at 42,000 miles and the warranty is positively worthless. It has been in the shop where they have been trying to replace the transmission for the last 51 days, while we walk to school and the grocery store. We bought a new van to avoid this. Now I wish I had my wife’s 16 year old highlander back instead. In fairness, Chrysler did offer us $50 per day for ten days of car rental, but required us to rent from a place that charges $70 for the lowest value car per day… and 10 days of coverage is not covering 51 days without a car, much less the fact that it appears we will be without the car for another 51 days since the new transmission they replaced the other new one isn’t working either. If anyone at Chrysler cares about the reputation of this car, they should call me at 303-345-3508 and make this right. I’ve had enough and will be escalating significantly including volunteering as a lead plaintiff against Chrysler if I have to.
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Terrible entertainment system
Recently had a custom hybrid built and the entertainment system I paid so much extra for doesn’t even come with a built in DVD player. Now instead they force you to pay for an expensive monthly hotspot to stream the entertainment. I’m so disappointed in Chrysler for making this change. You can use lots of wires to hook up an external DVD player but who wants that hassle and the pain. My 10yo town and country had a better system then my very expensive brand new Pacifica?!?
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1500 miles in a brand new Pacifica (after Sienna)
A 2023 update >>> Rented another Pacifica (also brand new) for a San Diego to LA trip. I can say that a hybrid option made all the difference. The van is much more responsive with much-improved gas mileage. Also, 35-40 miles on battery is a very welcomed option. What was the same (not good): - Rather soft/bouncy suspension (can be personal preference) - Adaptive cruise control was still no match to that of Sienna. - 29 mpg is OK, but still behind 34 mpg of Sienna What has improved (or I missed previously) - The infotainment system worked well without issues (once you figure out the layout). - Turn-tracking rear gear guidelines. No idea why Toyota went cheap on this option. The in-cabin rear mirror was useful; I could see all the passengers clearly. - Sunglasses holder over the rearview mirror. - Heated steering wheel! Not much value for CA, but I really really miss it in North East. What remains to be known is the reliability. Original review: I've rented a brand new Pacifica with 300 miles on the odometer and drove it for about 1500 miles up the California PCH. Since I have a 2021 Sienna I drive on daily basis, here are some comparison points. First off, I should say that Pacifica is not a bad car. It certainly has strong points and some people have highlighted them already ( strong engine and a lot of space in the rear seats). That said, here is what I found to be inferior: Driving and drivetrain. - The real-life fuel consumption was 24 mpg, tops. - A bit of excessive road noise. - Steering felt a notch too flimsy. - Passengers complained of too much bouncing, especially in the back seat. - Maybe because it was a new car (the issue was largely gone by the end of my trip), the transmission sounded really weird when slowing the car down while on adaptive cruise control. Screeching/grinding sound, as if it was ready to fall out. - Adaptive cruise control: - Jerky and not very reliable. I had to keep my foot over the brake all the time, as it accelerated at the car in front more than once. Also, when keeping the distance it tends to accelerate and slow down, rather than keep pace. - There are two cruise control activation buttons: one is for a regular cruise and one for the Adaptive one? Why? Makes no sense to me. - Sluggish cruise control activation screen. Tempted to press the button again and again. Interior. - Shallow and excessively wide cup holders in the back. Such that regular water bottles were falling out. - Dysfunctional center console. And who needs nickel and dime coin holders these days? - Rotary gear switch (maybe cool for some fancy vehicles, but not for a minivan) is located near the volume knob! I've almost confused it a few times. Multimedia system. - Android auto does not go into the night (dark) mode. It is borderline dangerous, as the screen remains super bright and blinds the driver after dawn. -Bluetooth/USB Android auto feature is flaky. The Head unit keeps on losing connection for no apparent reason and requires force reconnect. A few times it failed to charge the phone while on the USB connection port.
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