2020 Kia Sorento Review
2020 Kia Sorento Review
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The Sorento bridges the gap between compact and midsize SUVs, coming with standard, though small, third-row seats. The V6 engine is our choice in the lineup, delivering performance that's adequate but not impressive. Overall, the Sorento earns strong scores as a competent family hauler, pushing it to the top of the compact three-row SUV class.
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2020 Kia Sorento Review
byMark Takahashi
Correspondent
Mark Takahashi has worked in the automotive industry since 2001. He has written thousands of car-related articles and tested and reviewed hundreds of vehicles over the course of his career. Mark has also contributed to Motor Trend, Auto Aficionado, Chevy High Performance and several motorcycle magazines in various roles. Mark is also a juror on the North American Car, Truck and Utility Vehicle of the Year Awards and can be seen regularly on the Edmunds YouTube channel and sometimes representing the company in media interviews.
Pros
- Convenient size should fit many families
- Ample feature content for the money
- Stylish and quiet interior
- Extra-long warranty coverage
Cons
- Less cargo space than other three-row models
- Third-row seat is strictly for kids
- Lackluster acceleration even from the V6 engine
What's new
- Lightly refreshed bumpers and exterior lighting
- EX and SX Limited trims dropped
- Part of the third Sorento generation introduced for 2015
Overview
Odds are, if you're in the market for a family-friendly SUV, one of the biggest decisions is whether to go with two or three rows of seats. There is a small subclass between the two, with the 2020 Kia Sorento claiming the top spot. The Sorento straddles the line between compact crossover and midsize SUV and attempts to deliver the best of both worlds. In some ways it succeeds. In other ways, you may be better off picking a smaller or larger alternative.
Cost to DriveCost to drive estimates for the 2020 Kia Sorento L 4dr SUV (2.4L 4cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.50 per gallon for regular unleaded in Ohio.
Monthly estimates based on costs in Ohio
$174/mo for Sorento L
Sorento L
vs
$201/mo
Avg. Midsize SUV
The third-row seats in the Sorento are certainly handy when you need to transport more people, but space is limited back there. Small kids should be fine, but accommodating anyone larger may be problematic for more than a quick trip.
The Sorento's larger-than-compact footprint doesn't help its cause when it comes to power, performance and efficiency either. Fuel economy figures are far from impressive for the small-SUV class, and even with the available V6 engine, we consider performance merely adequate. To its credit, the Sorento gives you a lot of features for the money, and its generous warranty increases the value proposition.
But if you plan on carrying more than four passengers at a time, we suggest stepping up to the midsize SUV class. In particular, check out Kia's own Telluride, which is our favorite. Even better, there's a good price overlap between it and the Sorento.
Edmunds Expert Rating
Our VerdictThe Edmunds Vehicle Testing Team evaluates a fresh batch of vehicles every week, pairing objective assessments at our test track with real-world driving on city streets, freeways and winding roads. The data we gather results in our Expert Ratings. They’re based on 30-plus scores that cover every aspect of the automotive experience.
Average
7.6
out of 10
edmunds TESTED
The Sorento bridges the gap between compact and midsize SUVs, coming with standard, though small, third-row seats. The V6 engine is our choice in the lineup, delivering performance that's adequate but not impressive. Overall, the Sorento earns strong scores as a competent family hauler, pushing it to the top of the compact three-row SUV class.
Rated for you by America's best test team.Performance
7.0/10
How does the Sorento drive? The Sorento hit 60 mph in 8.3 seconds, which is slower than the last test. The V6 feels soft at the low end, but it wakes up at 5,000 rpm and pulls well to redline. The brakes are easy to modulate and brought the SUV to a stop from 60 mph in 125 feet, a good result for a vehicle of this size.
As a vehicle without any real sporting intentions, the Sorento handles better than expected. Outside of Sport mode, the eight-speed transmission feels lazy at times. Downshifts take a moment too long when you're flooring the pedal, but shifts are otherwise executed smoothly. With ground clearance at a modest 7.3 inches, this is a winter-ready SUV but clearly not designed to be an off-roader.
As a vehicle without any real sporting intentions, the Sorento handles better than expected. Outside of Sport mode, the eight-speed transmission feels lazy at times. Downshifts take a moment too long when you're flooring the pedal, but shifts are otherwise executed smoothly. With ground clearance at a modest 7.3 inches, this is a winter-ready SUV but clearly not designed to be an off-roader.
Comfort
8.0/10
How comfortable is the Sorento? Our model came with heated and ventilated front seats and heated rear seats. The padding is a good mix of firm and plush, and the front seats now feature an extendable lower bottom cushion. The nicely shaped second-row seats slide and recline, while the third-row bottom cushions sit low to the floor, with limited comfort. The Sorento may have one of the most refined rides of any non-luxury-brand crossover. While it won't silence every bump, it glides serenely over patchy pavement, giving it a distinctly premium feel.
The SX Limited's acoustic windshield and front window glass block out sound and help deliver luxury-grade quietness. Only mild amounts of road and wind noise penetrate the cabin.
The SX Limited's acoustic windshield and front window glass block out sound and help deliver luxury-grade quietness. Only mild amounts of road and wind noise penetrate the cabin.
Interior
8.0/10
How’s the interior? The cabin is thoughtfully designed for the most part, faltering mainly in third-row access — inevitable perhaps given the Sorento's tweener class size. It's large for a compact, and the third row is best for kids but could fit adults in a pinch. Access to the first and second rows is easy, but third-row access is tight.
The 8-inch touchscreen is intuitive and easy to navigate, and it responds quickly. There are fancier systems out there, but few are easier to use and master. Visibility is pretty decent, with the rear view slightly obstructed with the third row up.
The 8-inch touchscreen is intuitive and easy to navigate, and it responds quickly. There are fancier systems out there, but few are easier to use and master. Visibility is pretty decent, with the rear view slightly obstructed with the third row up.
Technology
8.0/10
How’s the tech? The upgraded Harman Kardon sound system works well but is nothing to write home about. The navigation system is typical Kia fare. It's easy to use but not especially advanced or more attractive than other systems on the market. Apple CarPlay and Android Auto provide seamless smartphone integration.
There are plenty of charging options for anything you or your passengers bring along, and the top trim comes with nearly every modern driving aid available. The systems work pretty well. Adaptive cruise can be a little jerky, but it operates down to a complete stop, and lane keeping assist keeps you from drifting out of your lane.
There are plenty of charging options for anything you or your passengers bring along, and the top trim comes with nearly every modern driving aid available. The systems work pretty well. Adaptive cruise can be a little jerky, but it operates down to a complete stop, and lane keeping assist keeps you from drifting out of your lane.
Storage
7.5/10
How’s the storage? There's just 11.3 cubic feet of cargo space behind the third row, which is typical for compact three-row SUVs. That grows to 38 cubic feet with the third row folded. Straps and levers allow you to fold both second and third rows from the back, and the smart-unlocking power tailgate opens quickly without any hands or swinging legs.
There's a good number of cabin nooks for personal items, with a dedicated space for wireless charging. The door pockets and armrest bin are what you'd expect in this class, nothing especially clever. The 5,000-pound max towing capacity is very good for a compact SUV and on par with similarly outfitted midsizes.
There's a good number of cabin nooks for personal items, with a dedicated space for wireless charging. The door pockets and armrest bin are what you'd expect in this class, nothing especially clever. The 5,000-pound max towing capacity is very good for a compact SUV and on par with similarly outfitted midsizes.
Fuel Economy
7.0/10
How’s the fuel economy? The all-wheel-drive Sorento SX Limited V6 AWD is EPA-rated at 21 mpg combined (19 city/24 highway), and we achieved 21.6 mpg on our highway-heavy 115-mile driving loop. This is slightly lower than what we expected, but the Sorento performed about the same as most V6-equipped midsize SUVs.
Value
7.5/10
Is the Sorento a good value? Build quality and materials are class-competitive with abundant soft-touch surfaces. Still, there are a number of things shared with other Kia models costing half as much, which some may perceive as lower-quality. Kia's generous warranty coverage continues to lead the industry and boost scores here.
Wildcard
6.5/10
The Sorento acquits itself reasonably well considering three-row crossovers aren't really designed for speed. The saving grace for this particular category is the V6, even if it's not exactly fun. As well-rounded as the Sorento is, it doesn't conjure up emotion the way the Volkswagen Atlas, Honda Pilot or Mazda CX-9 does. It's kind of boring really. And as practical as buyers may be about an SUV purchase, there will always be an emotional factor.
Which Sorento does Edmunds recommend?
The base four-cylinder engine will likely struggle with the Sorento's weight, which is why we suggest stepping up to the V6. Go for the EX Sport trim that gets you the V6 plus extra niceties and advanced safety features.
2020 Kia Sorento models
The 2020 Kia Sorento is a seven-seat SUV that is available in five trim levels: L, LX, S, EX Sport and SX. The L and the LX are reasonably well equipped, while the S and the EX add more convenience features. The SX trims top the range with more luxury-oriented features.
The L and the LX come standard with a 2.4-liter four-cylinder engine (185 horsepower, 178 lb-ft of torque) and a six-speed automatic. A 3.3-liter V6 (290 hp, 252 lb-ft) with an eight-speed automatic is standard on the S, EX Sport and SX. All but the L can be equipped with all-wheel drive.
Standard feature highlights for the base L include 17-inch alloy wheels, a rearview camera, cloth upholstery, manually adjustable front seats, 40/20/40-split folding second-row seats, 50/50-split folding third-row seats, Bluetooth, a 7-inch touchscreen, Android Auto and Apple CarPlay smartphone integration, a USB port, and a six-speaker sound system.
The LX adds a noise-reducing windshield, a power-adjustable driver's seat, front seatback pockets, two additional USB ports, and blind-spot monitoring with rear cross-traffic alert. The LX's optional Convenience package brings forward collision mitigation, roof rails, rear parking sensors, dual-zone automatic climate control, heated front seats, and a leather-wrapped steering wheel and shift knob.
Going with the Sorento S gets you the V6 and the contents of the Convenience package. It also comes with 19-inch wheels, black exterior trim, keyless entry and ignition, and rear climate controls.
The EX Sport reverts to body-colored exterior accents and adds noise-reducing front door windows, a panoramic sunroof, a power liftgate, an upgraded instrument panel, leather upholstery, adaptive cruise control, lane keeping assist, a drowsy driver monitor, and accident avoidance for blind-spot and rear cross-traffic alert systems.
The top-of-the-line SX trim comes with power-folding mirrors, front parking sensors, an auto-dimming rearview mirror, a universal garage door opener, a 14-way power driver's seat, an eight-way-adjustable front passenger seat, an 8-inch touchscreen, a surround-view monitor, a navigation system, a wireless charging pad, and a 10-speaker Harman Kardon audio system with satellite radio.
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Reliability Ratings by RepairPal
4 out of 5 stars4/5Above Average
#12 out of 29 among Compact SUVs
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
The average total annual cost for unscheduled repairs and maintenance across all model years of the Kia Sorento from 2008-2022.$448/yr
vs. $465/yr
for Average Compact SUV
for Average Compact SUV
Frequency
The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).0.96x/yr
vs. 1x/yr
for Average Compact SUV
for Average Compact SUV
Severity
The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).12.2%
vs. 11.5%
for Average Compact SUV
for Average Compact SUV
powered by RepairPal Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.
Consumer reviews
Read what other owners think about the Used 2020 Kia Sorento.
5 star(68%)
4 star(20%)
3 star(3%)
2 star(3%)
1 star(6%)
32 reviews
Trending topics in reviews
Most helpful consumer reviews
4 out of 5 stars
Continues to get better. Simply really good.
Dino, 11/23/2019
2020 Kia Sorento EX 4dr SUV AWD (3.3L 6cyl 8A)
I began leasing the Sorento back in 2014 out of simply wanting to find the best lease value I could in this size category of crossover. At the time it was honestly an unexpected surprise. Not just for the comparative lease deal but was an outright nice vehicle in looks, comfort, convenience, quality and performance.
Well, being so happy with the vehicle that first time we continued … with the next lease (a 2017) and again found that same very satisfactory feeling about everything.
Fast forward and just now leased the 2020. I did seriously consider and also looked elsewhere this time around. In the end it again came down to what is simply a really nice vehicle and what your getting for your buck. Do not mistake that at all to mean I am settling for the Sorento. Because truth is, its simply a very well made, attractive (in and out) vehicle with a great ride comfort and performance.
From one to the next lease Ive had (now 3) it has increased a bit with ride quality each the model years Ive had and this latest is the best yet. The V6 has always been and is still more than capable and that is being said from one (myself) who lives on the spirited side with my driving habits. Four grown adults and fully loaded with luggage and no issue at all passing and accelerating on mountainous highways. Certainly not the most powerful engine but extremely capable. The ride quality continues to improve. It was always real good in my opinion. But this latest year (2020) version is even quieter and smoother than the last two ive had. Turns real well with minimal roll and responsive steering in addition to the quietness. There is a definite high end feel to the overall comfort and ride while in a Sorento.
It may not be the best nor excel greatly at any one thing over other given vehicles but it does really well everywhere and exceeds expectations. There is nothing at all negative. Its all good, very good.
4 out of 5 stars
- 2020 sorento
Tony.d, 01/29/2020
2020 Kia Sorento EX 4dr SUV (3.3L 6cyl 8A)
this is my second kia sorento I had 2017, some reviews I have read seem that they are downgrading this vehicle a bit, kia has taken some standard equip. out of the ex trim (passenger pwr seat, cd player, rear sunshades etc) however they added a lot of safety features like lane keeper adaptive cruise 19" wheels, rear power liftgate 8-speed transmission and the ***** safety rating. my … take on this vehicle is kia slid this car back a little you don't take out the passenger power seat and rear sunshades. I can get past the removal of the cd player everyone pretty much streams there music these days, however I am not impressed with the 8-speed transmission it affects the acceleration on this suv, they should have synchronize the gear shifts a little better. I still like this vehicle, the ride is very comfortable and handling is competent as is the interior comfort and safety features also decent mpg, this vehicle gives a lot for the money. I will have to see were the next three years of driving this vehicle and all the new safety equipment and its reliability works as it should... kia should not had swapped out good standard features then add more features and sell the ones you want on the higher trim. but I would still recommend it because what works on this vehicle is its the right size it will fit many familys
5 out of 5 stars
UPGRADED MY 2009
Keith, 11/05/2020
2020 Kia Sorento S 4dr SUV AWD (3.3L 6cyl 8A)
I traded in my 2009 Sorento LX on a new 2020 Sorento S because of the incentives Kia was offering. I love the options on this trim level but wish remote start was included . For that I would have to go up to the EX trim level. The first reason for buying mine was of course the warranty, which blows all the other manufacturers out of the water . Secondly, it has the same horsepower as … the Telluride and is 10K cheaper. Lastly is the roominess, being 6'4" and weighing in close to 300lbs, it fit very comfortably behind the wheel of this SUV.
5 out of 5 stars
i couldn't ask for more -
mike jay, 06/06/2020
2020 Kia Sorento SX 4dr SUV AWD (3.3L 6cyl 8A)
I started researching the sorento one year ago. many reviews faulted the sorento for being fuel thirsty, heavy and under powered. I purchased it on the spot and have not regretted it. the v6 has more power than I need. the rear most seats are there if and when I need them. it has more tech than I know what to do with. it rides and handles better than the competition and it is … QUIET. I can drive all day and never get tired. what more can you ask for?
2020 Kia Sorento video
The Best SUVs for 2020 & 2021 — The Top-Rated Small, Midsize, Large, Luxury SUVs and Crossovers
SUVs are the most popular vehicles on the road today, and they come in all shapes and sizes. In this video, Carlos Lago breaks down the best SUVs for 2020 and 2021. With so many models to choose from, it can be a little overwhelming trying to find the perfect SUV for you and your… lifestyle.
2020 Sorento Highlights
L
Base MSRP Excludes Destination Fee | $26,990 |
---|---|
Engine Type | Gas |
Combined MPG | 25 MPG |
Cost to Drive | $174/month |
Seating | 7 seats |
Cargo Capacity All Seats In Place | 11.3 cu.ft. |
Drivetrain | front wheel drive |
Warranty | 5 years / 60,000 miles |
Safety
Our experts like the Sorento models:
- Forward Collision-Avoidance Assist
- Warns the driver when an imminent front collision is detected. Can automatically brake if needed. Standard on the EX and above.
- Lane Departure Warning
- Alerts you when the system detects that you're drifting out of your lane. Standard on the EX and above.
- Uvo eServices
- Includes automatic 911 calling when an airbag deploys, plus speed and location alerts for secondary drivers.
NHTSA Overall Rating
5 out of 5 starsThe National Highway Transportation Safety Administration offers independent analysis.
- Frontal Barrier Crash RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Side Crash RatingOverall5 / 5
- Side Barrier RatingOverall5 / 5Driver5 / 5Passenger5 / 5
- Combined Side Barrier & Pole RatingsFront Seat5 / 5Back Seat5 / 5
- RolloverRollover4 / 5Dynamic Test ResultNo TipRisk Of Rollover15%
IIHS Rating
The Insurance Institute of Highway Safety uses extensive crash tests to determine car safety.
- Small Overlap Front Driver-Side TestGood
- Small Overlap Front Passenger-Side TestGood
- Moderate Overlap Front Test – OriginalGood
- Moderate Overlap Front Test – UpdatedNot Tested
- Side Impact Test – OriginalGood
- Side Impact Test – UpdatedNot Tested
- Roof Strength TestGood
- Rear Crash Protection / Head RestraintGood
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