Used 2014 Jeep Cherokee Consumer Reviews
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worst car ever
worse car ever, 08/15/2018
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
27 of 27 people found this review helpful
This Jeep is my third jeep and I am extremely disappointed. I have owned a Wrangler, Jeep Grand Cherokee and now this trailhawk. I feel like each Jeep I own, there are more and more issues that plague these vehicles. Most recently I have a 2014 Jeep Cherokee Trailhawk, since acquiring this, it has required a new transmission (under 20,000). This vehicle also required some other work (which slips my mind at the moment) that was done six months outside of the 3-year warranty. The cost was roughly $2700, thankfully Mopar refunded the majority of costs. I thought this should take care of everything but it is turning into a nightmare of a money pit. I have also had to replace brake pads, rotors in the last few months, the passenger rear handle came off I still need to order a new handle and have it installed but haven’t had the opportunity, so I have been avoiding using this door. On occasion my tailgate won’t close, I usually have to unplug the battery in order to reset this issue or google a quick fix. 2 weeks ago, I needed to replace the battery because my car wouldn’t start while visiting family, one of the connectors needed to be replaced at this time as well. The final straw has been finding out today that the ball joints need to be replaced. I understand that repairs sometimes need to happen and there is always routine maintenance, but this is excessive. I spend a significant amount of time without my vehicle and spending a lot of money for a car that is about 4 years old. I feel with the issues I feel extremely disappointed at the number of repairs and issues that are occurring and am looking to get a new vehicle when I was hoping this would last a couple more years. I feel that it is quite ridiculous to have to invest so much time and money in renting cars, seeking diagnosis for a relatively newer vehicle, and have never needed to bring in a car so much. This vehicle has become a laughing matter among my friends, family and coworkers. I am embarrassed that I am having so many issues and I wish there was a better warranty, or another option besides getting a different vehicle.
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No confidence in Jeep
Bob, 08/18/2016
updated 02/22/2017
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
77 of 80 people found this review helpful
My Jeep Cherokee 2014 has already been recalled 5 times. On August the 17th the car stop abruptly in fast moving traffic when the transmission failed. A little internet research reveals that Jeep has had multiple transmission issues with their 9 speed transmission. I contacted the manufacturer and requested a 3 year extension on my vehicle as I have no confidence the car. So far they have refused. It is incomprehensible and outrageous that you can invest $ 30,000.00 dollars in a automobile that fails, puts your safety at risk and Jeep refuses to back up it product. My previous vehicle was a Chevy Colorado. It has over 140,000 mile on it and is 15 years old. I have have never had it in the shop for anything other than an oil change. It has a 10 year power train warranty. I never had to use it.My son is currently using it for college and still no mechanical concerns. I took a leap of faith and purchased a Jeep. It clearly was a mistake. The internet is riddled with Jeep owners transmission issues. I will never purchase another Jeep product and advise all buyers to beware. The only good note the people at Tate in Glen Burnie have been courteous and helpful in helping me repair my faulty vehicle. When you make a $30,000.00 dollar purchase you should have confidence in your vehicle. I currently have a Jeep case manager reviewing my issue. Will see where this goes. 2/21/2017: Initially received little help , follow up or assistance from Corporate customer service Jeep case manager. I filed a complaint with the Maryland Attorney Generals office. They assigned me a mediator who contacted Chrysler/Fiat. After having my concerns ignored the Maryland Attorney General Office got their attention. The Maryland Attorney General's Office was wonderful. Government does work for it's constituents. A Chrysler representative called me at home and asked- how they could resolve my complaint. I requested a 100,000 mile extended bumper to bumper warranty as I was no longer confident in the vehicle. They agreed. The transmission after several repairs has been operating with out issue although the shifter now needs replacement which the dealer service department has ordered. The dealership service people have been wonderful and I have nothing but good things to report on their efforts to resolve customer concerns satisfactorily. I think Chrysler has resolved some of the major transmission issues that plagued the 2014 Jeep Cherokee. I am still somewhat disgruntled that $30,000.00 dollar vehicle should have resulted in 7 recalls and suffered a major transmission failure. If when I purchased the Jeep the sales representative had suggest that I could expect multiple recalls and perhaps transmission issues would anyone have purchased this vehicle? Of course not. To be fair I have to say I really like the Jeep it had what I was looking for in a small SUV. But Jeep customers should not have to endure this level of inconvenience and difficulty for choosing to buy Chrysler.
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Jeep is a joke
jtk13, 06/18/2015
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
24 of 24 people found this review helpful
I purchased my 2014 Jeep Cherokee on 04/2014. As soon as I drove it off the lot, the stereo module wouldn't connect to my bluetooth. 2 times in the shop, computer module was replaced. Few months later, the vehicle started "changing gears" while going 70 mph. It literally felt like the vehicle would change to neutral and the tires lock up. It only lasted a few seconds. Took it to the local Jeep dealership they said it was nothing wrong with it. Took it back with the same issue, still nothing wrong with it. Took it to the place I bought it, they fixed the transmission valve (after being in the shop for 3 weeks) I'be been having the vehicle back one month and it still has problems.
Great idea - poor transmission / reliability
andamanc, 09/09/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
17 of 17 people found this review helpful
Pros: comfortable, nice infotainment system, trailrated 4WD, 3.2L performance, sunroof Cons: reliability, transmission, driveability, gas mileage, headlights I really wanted to love this car and I do for the most part. The transmission is the weak link - sometimes it seems to work just fine, other times uneven performance. Hard to maintain a constant speed on the highway or up hills. Often no throttle response at all, depending on how it feels. Been in the shop multiple times for transmission updates. No air cond at all when new - took a week in the shop to fix it (low Freon) Last week left me stranded with a frozen electronic parking brake. Water penetration (rain?) under the spare tire shorted out the parking brake module due to no sealant on a body seam.
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Love our 2014 Trailhawk
gerald41, 07/27/2014
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
15 of 15 people found this review helpful
Bought our Trailhawk 1/2014 after we fell in love with it's design. Well we currently have 9k on it and have had no issues with it at all. We took it in for the transmission updates but because we were asked to, we never really had any complaints with it's shifting. We're in our late 50's so we had to learn how to drive this new ride. It does have a delay in acceleration and when you let off the gas, but nothing that's hard to adjust to. In all we love the truck, it's very comfortable, has all we wanted and most of all to date has been very dependable. I will say it has never used the ninth gear , seems that 7th is the gear it's in when driving at 65. Gas milage is averaging around 20.8.
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