Used 2002 Volkswagen Passat Sedan Consumer Reviews
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VW Passat 1.8T Sedan
We have loved the styling of our Passat and it drives like a dream. However, we have made numerous repairs to the vehicle and it is very expensive to fix. In fact, we had serious initial problems that were covered by warranty, but VW was unable to obtain the needed parts for nearly an entire month (this was late in 2001). We had a terrible experience dealing with VW Customer Care. Not at all what we expected from a German car company. It's a beautiful car and a great ride, but I'm not rich enough to own it.
Run away!
Well, this was an experiment in "Premium German Engineering" that will never be repeated in my life. This is the absolute worst of the 20 cars I have owned in my lifetime. Cannot even remember all the broken things in only 8 months- catalytic converters, brakes, oil leaks, coolant leaks, broken power seats, inferior leather seats. And scheduled maintenance! What a joke- $2k for brake work, $2300 for cats, $1500 for timing belt + getting rid of PLASTIC water pump. Run away, do not even consider one of these used. If you have to have a VW, but it new and sell it before it's 4 years old. Period.
- GLX 4Motion SedanMSRP: $5,50078 mi away
- GLS 1.8T SedanMSRP: $4,500330 mi away
- GLS 1.8T WagonMSRP: $3,999404 mi away
Love it
I have been looking for a while for a luxury vehicle in the Mercedes E class range. I am not a big fan of BMWs, but anything else goes. I happened to go to a VW dealership on a whim and saw the W8. Once I drove it, I knew I found what I was looking for. It could be a little bigger in size, but the engine power, style, handling, all scream 'look out Mercedes (and Audi, BWM, etc). This is my first VW, and if they continue down this path, I'll be buying many more. And you can't beat the price...
Poor Customer Service
My '02 Passat not only breaks down regularly, demonstrating poor quality, the customer service and responsiveness of the company was extremely disappointing. They refuse to acknowledge the issue in any way. My car has had over twenty repairs in eighteen visits to the shop in only three years and only 16,000 miles. I will never deal with VW again.
Sad to give up too!
First comment, I will never buy another Volkswagen. Had the emergency brakes went out a year ago and now my blinkers went out. At 56,000 miles the dealership flushed engine, said all okay to drive, my car died highway 100 miles out of town and had to be towed back and a new engine was put in, was very costly. I only put on 20,000 miles at first year and the dealer said it was my fault not getting regular oil changes. With no rental car provided (not covered by warranty). I also had front cv joints with axle, emission sensors and have been driving with "check engine" light on for 2 years and battery replaced! My sunroof is leaking I can not afford it. Driver side door lock is not work