Used 2020 Toyota Sienna Consumer Reviews
Used Sienna for sale
We have a limited number of reviews for the 2020 Sienna, so we've included reviews for other years of the Sienna since its last redesign.
Looks like I got a lemon
Van Haulen, 11/13/2019
updated 08/31/2023
2020 Toyota Sienna XLE Premium 8-Passenger 4dr Minivan (3.5L 6cyl 8A)
69 of 77 people found this review helpful
I have lobbied my wife and kids for a van for years and they laughed at me every time. Recently, it was time to get a slightly used car again. It was down to a 4Runner or the (hated) Sienna. My wife took my younger daughter to do a second test drive after I acquiesced and told her to just get the 4Runner. Well, they loved the Sienna and we ended up buying a new one mainly because the depreciation is so slow on a Toyota we couldn't pass up one with 3 miles on it. Here's the deal: It's a Toyota which means only Honda owners know what similar quality is and that counts when friends see you driving a mini-van. It's luxurious inside and the feeling is unique-like a limousine. It is so roomy inside that everyone feels relaxed, unlike an SUV or sedan and will still haul an upright piano behind the third row passengers. It rides like a luxury car without the feeling of rollover, is really quiet and has very good visibility. The techno-weenie stuff like the WiFi network and hotspot, lane departure and cruise radar are nice along with the power rear vent windows controlled by the driver (emergency dog gas removal). Being able to watch streaming videos via WiFi from a phone (with unlimited data) on the back movie screen makes the trip fun for passengers. Gas mileage is over 20 city, partly because when you are floating along on your quiet little cloud of comfort called Sienna, you don't need to mash the gas pedal-you're too relaxed. Bob Ross would love this van. The beautiful leather interior is really nice even though the 2020 Sienna is a little dated. It is a toss up with the Honda but I see 300k miles down the road. BTW, other cars are a Tacoma and a G37, so I have the 3 vehicles I want. Update: after first 1,000 mile family road trip, it's 3 thumbs up. Close to 27 highway at 70-80 mph with a 20 gallon tank really gives a nice cruising range. UPDATE: We're at 25,000 miles now in 15 months. The van continues to please with the exception of the dated touch screen and a little bit of wind noise. I am glad I bought the last non-hybrid Sienna. The high-tech direct-injection engine is the best thing about the Sienna in the 2020 model and Toyota literally got rid of it. Can you say "New Coke" or "If it's not broken, don't fix it?" Hybrids are nice but I don't need one. It's flat here on the coast and our Sienna has tons of smooth, quiet power and literally gets almost 25 city and close to 30 highway (sometimes more) on regular gas without having to haul around hundreds of pounds of environmentally destructive batteries that reduce storage space. Besides, this gasoline engine will last 300,000 miles, which can't be said for the hybrid system. C'mon Toyota! Make the hybrid an option or at least pair it with this V6. UPDATE 2/1/23. 39 months/75,000 miles. Besides new tires, the only problem was the radar had to be recalibrated for $350 at the dealer. They said someone must have bumped the front end in a parking lot. Still runs perfectly and has a comfy ride. UPDATE 2/27/23. 40 months 77,096 miles. Just got a bill for $1,284.93. Bad intake gasket and purge valve. I'm afraid Toyota isn't what it used to be and my friends who drive Chrysler, Ford and GM products are laughing now...this kind of poor reliability is just not the Toyota I have known all my life. I'm afraid this thing is going to strand me and my family. I would buy a Honda for sure. I'm sure done with Toyota. Traded the Toyota in for a Miata, my second. We are done with Toyota...and it's still sitting on the dealer lot 3 months later...the Miata is giving me over 34MPG on average after 4,000 miles...I'm saving money and don't need the van anymore.
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New Engine, New Seat Frame, Transmission Noise
DP, 02/10/2021
2020 Toyota Sienna XLE 7-Passenger 4dr Minivan AWD (3.5L 6cyl 8A)
8 of 8 people found this review helpful
I love the ride quality and overall utility of the Sienna, which is why I bought it. However, during my first year of ownership, the engine started leaking coolant. After three visits, the dealer figured out that the engine head gasket was leaking. When replacing that, they learned that the engine had a machining issue. They ordered a new short block (core of the engine) and the new one had the same defect. Eventually, they found a suitable engine replacement and its back on the road, however, with another severe problem. The transmission now makes a horrible whining noise on cold starts. They’re currently trying to figure this out. Furthermore, the driver seat frame had to be replaced because the headrest was loose and kept falling off. Also, the windshield washer system had to be replaced because it leaked fluid. In the first year of ownership, my vehicle spent 43 days in the shop. My last vehicle was a 2006 Kia Sedona van. Only had to replace oil, filters, tires, and brake pads in 16 years of ownership.
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2020 Toyota Sienna for sale near you
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- LE 8-Passenger Passenger MinivanMSRP: $20,00050 mi away
- XLE Premium 8-Passenger Passenger MinivanMSRP: $32,999In-stock online
- LE 8-Passenger Passenger MinivanMSRP: $36,998In-stock online
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THIRD SIENNA - SO MUST BE SATISFIED
Bill Sittig, 02/19/2019
updated 05/17/2022
2019 Toyota Sienna XLE Premium 8-Passenger 4dr Minivan (3.5L 6cyl 8A)
36 of 43 people found this review helpful
Have owned 2009 Sienna LE, 2012 Sienna XLE and now 2019 Sienna XLE Premium. First two cars over 100,000 with only routine maintenance. Only owned 2019 for 4 days. Not disappointed!!! Still trying to figure out some of features. I am 78 and find my learning is a little slower that it was a few years ago. Have also owned 2006 Corolla and currently own 2012 Camry LE. Have not been disappointed in any Toyota. UPDATE 5/11/2020. Reported major issues (unreliability) of Navigation System to Toyota and have had no fix from them in over a year. Spent extra $2000 to get Navigation and Toyota should refund some of that money - but they won't. Having to resort to my Garmin GPS which is more reliable. All other aspects of Sienna are very satisfactory, but dropping my rating from 5 star because of there TOTAL failure to fix or resolve problem. Traded for 2021 Sienna. Love it.
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Not as reliable as I had hoped
WA_working_mom, 03/29/2019
2019 Toyota Sienna SE Premium 7-Passenger 4dr Minivan AWD (3.5L 6cyl 8A)
40 of 50 people found this review helpful
I test drove a 2019 Sienna SE 7-Passenger AWD, and decided it was the minivan for me. But I wanted a different exterior color. The dealer obtained a different color for me, and I bought the vehicle. Literally two minutes into my ownership of the minivan, the infotainment screen that controls music, navigation, and bluetooth phone capability went black. I had to pull over and turn the vehicle off, and on again for it to work. This problem with the screen blacking out continued every time I drove the minivan. The Toyota dealer determined it had faulty radio equipment, and replaced the screen for free. But this involved two trips to the dealership for me, hassle with temporarily losing access to my parking pass for work and my car seats, and just generally dampened my "new car" satisfaction. I bought the Toyota Sienna instead of the Honda Odyssey specifically based on Consumer Reports predicting that the Sienna would have better reliability. Perhaps it will over the long term, but Toyota should have done quality control on this vehicle before selling it with faulty electronics. The minivan had 300 miles on it when I bought it "brand new" so there is no way that whoever had been test driving it or transferring it between dealerships could not have noticed the screen blacking out within minutes of every single drive. My other complaint is that my Chicco infant car seat base was not easy to install; the LATCH connectors in the Sienna are much more difficult to access than they were in my previous vehicle (a 2012 Nissan Rogue). The climate control system is also not as user-friendly as I would like; almost all of the buttons on the center dash are for climate control, but they're not super intuitive in my opinion. My Sienna meets my goal of having a minivan for my family, but it falls short of expectations based on the price.
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Good minivan, tech toys are worthless
Paul, 12/04/2019
2020 Toyota Sienna LE 8-Passenger 4dr Minivan (3.5L 6cyl 8A)
25 of 31 people found this review helpful
I just bought my second Toyota Sienna, first was in 2014 and still have it. 2020 mechanics are about the same but please be aware that the Remote Connect app will not work with this car. You would think that a car that costs this much would include something like that but, hey, Toyota. As far as the rest of the technology is concerned, the best thing about the Lane Assist and Lane Keeping is that they are easy to disable---imagine someone cutting you off at 60 miles per hour, swerving to avoid hitting them, and having a "safety" feature steer you right back into the incoming car. I just wish there was a way to turn it off permanently. All in all, I would much rather have bought a brand new 2014 Sienna instead of the 2020 Sienna. For one thing it would be cheaper, for another it would have less tech toys to break and cause trouble down the road. This will be my last Toyota.
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