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Used 2003 Mercedes-Benz M-Class SUV Consumer Reviews

4.4 out of 5 stars
137 reviews

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3.75 out of 5 stars

Black Lemon

bleigh, 01/24/2008
2003 Mercedes-Benz M-Class ML350 AWD 4dr SUV (3.7L 6cyl 5A)
1 of 1 people found this review helpful

I love this car...but Mercedes doesn't back their product like they would have you believe. First, the steering column was replaced (reluctantly, by MB); then after putting me off repeatedly while "trying this and that" (until the warranty ran out) about a gear noise in the front left wheel, they replaced the transfer case. MB ended up charging me for half of this repair, despite the fact that they said they'd take care of it. I still love the car, but this dealership has cured me of ever wanting another one. New battery and alternator cost me $1000~!

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3.25 out of 5 stars

Mercedes-Benz ML 350 Inspiration

SUVdriver, 07/31/2003
2003 Mercedes-Benz M-Class ML350 AWD 4dr SUV (3.7L 6cyl 5A)
1 of 1 people found this review helpful

On my fourth day of ownership, I was on my way to work when the truck began leaking power steering fluid. Soon I found myself unable to steer and was forced to pull over to the side of the road. I had it towed back to the dealership. A recalled part (clamp) had failed and was replaced by the dealership. Three days later I was on my way to a business meeting when, once again, the power steering fluid began leaking and I was unable to steer the vehicle. Yet again I had to call to arrange for towing back to the dealership.

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4.75 out of 5 stars

Inspriation 350ML

Mark2000, 09/04/2003
2003 Mercedes-Benz M-Class ML350 AWD 4dr SUV (3.7L 6cyl 5A)
1 of 1 people found this review helpful

Great car to drive with lots of class. Nice feel and look when you get the Inspriation Edition. Sports seats, chrome grills and instruments, trip computer, etc. Great package. The AMG seats are great with added lumbar support and full bosters. Only problem so far has been a factory recall for power steering hose clamps. $3000 dealer rebates on 2003 models.

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3.38 out of 5 stars

Only MB not built in Germany!

AlexSeng, 06/23/2003
2003 Mercedes-Benz M-Class ML320 AWD 4dr SUV (3.2L 6cyl 5A)
1 of 1 people found this review helpful

I've had my ML320 for 6 months and it's been at the shop for 4 times. The problems were 1. Gear shift Stuck, 2. Back seat could not unfolded. 3. Low range malfunction. 4. strange siren sound from under the foot well (MB dealer could not find the cause). I just got a letter from MB that there is a recall so I need to take my car in for the fifth time. The service advisor at the dealer told me she's seen a lot of ML320s with poor quality and said it might be because they are built in Alabama instead of Germany to cut cost. One of my friend bought a Acura MDX at around the same time and used to envy my MB, but now I regret that I bought my ML320.

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2.5 out of 5 stars

What a disappointment!

Poughkeepsie Family, 02/07/2003
2003 Mercedes-Benz M-Class ML320 AWD 4dr SUV (3.2L 6cyl 5A)
1 of 1 people found this review helpful

We bought the Mercedes ML-320 with such excitement and high hopes. What a disappiontment to own a new car that keeps breaking down! Sure the dealer fixed each problem (though not the first time more than once) but the hastle of bringing the car in for repairs was significant. The car is peppy, but this seems to come at the expense of gas milage; we never acheived the EPA estimates even when driving the car gently. Yes, it has a third row of seats, but they are not convenient to use.

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