Used 2018 Jeep Grand Cherokee Consumer Reviews
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Richard B., 11/03/2017
updated 05/07/2018
2018 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
45 of 51 people found this review helpful
Just returned from a trip to WV, and my Grand Cherokee performed flawlessly. This is my first Jeep (formerly a Ford lover), and I am not saying this because it's mine, but Jeep has don their homework on this vehicle. We drove over 700 miles on out trip, but I did not experience any sore back, arms or buttitis. Most comfortable and easiest to drive vehicle I have ever owned. Fuel mileage was 22mpg overall and the air ride suspension is wonderful, especially when getting in or out. Up date, still in love with my Jeep. I have only one complaint and Jeep is working on it, the transmission when cold shifts really hard into reverse or drive, depending on parking angle, but my dealer stated that the transmission needs to learn my driving habits. Taking it to the dealer for the fourth time this week. Other than that, it has performed flawlessly.
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the higher the tech, the more possibilities for er
Kevin T, 05/31/2018
2018 Jeep Grand Cherokee Altitude 4dr SUV 4WD (3.6L 6cyl 8A)
37 of 42 people found this review helpful
2018 Jeep Grand Cherokee. Loved the vehicle at first sight. Before making the purchase I did a lot of researching online and through family/friends and co workers who may or may not have owned a jeep and/or if they knew someone with one. It was a 70/30 positive feedback. So my wife and I decided to go for it. 2/15/18 Brand new Jeep Grand Cherokee Altitude. drove off the lot with 5-10 miles on it. Again, loved it. Everything about it was just what we wanted. Perfect size for a new young couple with kids, storage was perfect. Even our 5YO son liked the vehicle. 3 months into the vehicle, I started to notice some minor tech issues. At first I thought it was some kind of fluke, but it was not. Consistent tech issues. GPS wasn't accurate, safety air bag light came on, twice my rear view camera did not turn on when trying to reverse. And just recently 5/30/18 while backing out of my driveway, emergency brakes locked up on me. Nothing behind me or around me, it just locked up thinking I was going to crash into something. Sensor for the gas pump was broken. The sensor would turn the pump off thinking the tank is full when it really was not. First time Jeep owner and I was honestly looking forward to keep this vehicle til she dies. Could be our luck that we purchased one that had more issues. Overall disappointed, it being a brand new vehicle makes it even worst
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2018 Jeep Grand Cherokee for sale near you
3 of 123 listings
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Nothing positive about this vehicle
Brian, 02/13/2019
updated 02/16/2021
2018 Jeep Grand Cherokee Altitude 4dr SUV 4WD (3.6L 6cyl 8A)
31 of 35 people found this review helpful
This vehicle had a faulty steering module from the factory and the dealership from which I bought it refused to address it. I had to take it to another dealer to have it replaced. Then, immediately following that issue, the info-tainment center went berserk on me: The radio stations began randomly changing, the language settings began randomly changing, the climate controls began shifting between settings, the seat heater and steering wheel heater began coming on and going off at random. Then, once this issue was addressed, the bluetooth connectivity began working randomly, and the Apple Carplay began working randomly. I can make phone calls through the system, and sometimes the recipient can hear me, and sometimes they cannot. I have less than 5000 miles on this vehicle and so far it is the worst vehicle I've ever purchased, and I have received the worst service of any dealer with which I've ever worked. Update 02/2021 (since Edmunds asked): I’ve had the vehicle for just over two years, and the negatives to owning a Jeep have all to do with the service departments, and dealerships. This will be the last Jeep brand product that I purchase.
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Getting Jiggy with it.
ALEX K, 03/18/2018
2018 Jeep Grand Cherokee Trailhawk 4dr SUV 4WD (3.6L 6cyl 8A)
24 of 27 people found this review helpful
A wide variety of models. I chose the Trailhawk with the driver assist radar technology, it had all the options of a Mercedes GLE, but nearly 40% less cost. I drive about 25k miles a year so leasing was not an option. the car is top notch. I especially find the Trailhawk's signature racing stripes on a White JGC with dark gray matt finish wheels, my pick of the litter. I will say however, after owning it for 3 months, i have experienced MPG is 15.5 STREET and 20 HWY. Also, there seems to be a glitch with the radio. It keeps displaying my local weather and surf report every 1/2 hour or so. It's annoying but more so distracting. forcing me to close the popup window on the screen each time. The dealer keeps telling me they are aware of the problem and a software update is forthcoming. Overall, with the rebates and incentives, you get your bang for the buck even if it's going cost you a little extra at the pump.
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LEMON! Willing to put your family at risk!
Jonathan Crimmins, 08/22/2018
2018 Jeep Grand Cherokee Laredo 4dr SUV (3.6L 6cyl 8A)
56 of 66 people found this review helpful
BUYERS BEWARE!!! Especially those with families!!! Had a 17 Grand Cherokee. It would shut off while driving. It happened more than once and it was not throwing a code nor could they replicate the problem. It was elevated to FCA (Fiat Chrysler Automotive) after I refused to take the vehicle back after no repair attempt was made and i was just told to take the car back. I thought if Jeep knew it was a safety issue they would absolutely help us out! I just wanted another car to live out the life of my loan or credit as a trade in. No solution was offered they just told me it needed to happen again while they drove it and I was told to pick it up. Their solution was to have me and my two babies,under 3, drive around and replicate it then have it towed in....if we didn’t die first!!! We ended up selling it to car max, apparently according to Jeep there was no problem. That’s not a good business practice to put small children in danger to make a buck. We also called the dealership to see if they would just take it back and be even, they said no. Wonder why. We lost about $13,000 in the form of our trade in, money down, payments made for a year and then had to pay $1,100 just to get rid of the car. I cannot believe how money hungry this company is. It makes me sad, I never thought such a well known dealer would treat good customers like this. So now i want to let future good customers know how they do business.
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