Used 2016 Jeep Cherokee Consumer Reviews
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Transmission issues
Alice, 11/30/2017
updated 12/02/2020
2016 Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
15 of 18 people found this review helpful
Update: got rid of the jeep in 2018 for a crv and it was the best decision. No more rough transmission issues for me I've owned my 2016 Cherokee Sport for 15 months,with only 5600 miles on it and experienced no issues until 11/25/17. My husband was driving us to his parents house and we were on a local highway and when he sped up to pass someone suddenly the transmission service message came on as well as the check engine light. The jeep basically went into limp mode and we could barely take off at a light when it changed. When we were able to park it he turned it off then back on after a minute and it reset the transmission message but the engine light was still on. Of course we eventually had to go home and after a couple of miles the transmission message reappeared and again was in limp mode. I called the dealership I bought it from immediately and spoke with an advisor who tried to insinuate it was probably a battery issue and not a transmission problem because he never heard of any issues like that until I mentioned finding out about all the issues with 2014-2015 Jeep's which resulted in a recall which made him stop talking about it and told me it could not be looked at for two weeks. Lucky for me in Savannah we have two Chrysler dealerships. The check engine light went off eventually but on 11/27 my husband was driving it and once again the same situation happened so he contacted the other Chrysler dealership and was able to get it looked at the next day. They ran a diagnostic on it and the code that came on was related to the transmission control module. They ran a software update and as of right now the message and light has not returned but it has only been two days. I reported the issue to FCA and the national highway safety institute to start a record on this issue for my vehicle. Luckily GA has strong lemon laws and if this happens again I will probably pursue it. It's very upsetting because I love the Jeep but I'm really nervous and scared to drive it now,especially with my baby in the car. Surely if a vehicle needs updates there would be a safer way to let owners know about it instead of your car going into a dangerously slow speed on a highway. From reading what other owners have written my fear is it's not if this will reoccur again but a matter of when it will happen again.
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A Hunk of Junk !!!!! DEFINITELY a lemon!
Ben Fink / Anthony Gordon, 05/14/2016
updated 11/17/2017
2016 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
41 of 52 people found this review helpful
So , after a year they asked me to update my review I hate this car !!!!! 1) I average about 15 miles to the gallon 2) still having weird transmission problems , a hunk of crap 3) repair guy at Jeep confides in me and tells me he feels sorry for people that buy Cherokee’s 4) it’s a piece of crap and Uconnect is terrible lol omg. Half the time to get it to connect is a wrestling match. If you use an iPhone , it sucks. Better for people with droids If you want to see my original review. Read on Wow , What a huge dissapointment, was really excited and bought a 2016 trail hawk with the 6 cycl engine Heres how owning one has gone (FYI i only have had it 3 weeks ) Week 1, computer froze with rear camera stuck on and blaring latin oompah music ,,,,,,,brought it back to the dealer for repair ,,,,they said dust got in the computer? Week 2 , brought it in for a computer update ....... Week 3 ,,,,transmission froze up while driving into neutral , couldn't get it out of neutral , had it towed to the dealers ( Santa Monica ) and its been sitting there for 3 days and nobody has even looked at it yet What can I tell you ,,,its a huge disappointment , jeep dosen't seem to care.... its been in the shop more than I've actually driven it ,,,,,wish I would have bought something elese and the dealer is NO help whats ever !!!!!!!!!!!! #hunkofjunk #jeepcrap
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2016 Jeep Cherokee for sale near you
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This poor old thing. #itcan'teven
Brigette Neil, 06/27/2019
2016 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
5 of 5 people found this review helpful
You should know that this vehicle will probably require several trips to the dealership service department. My Jeep was purchased new, it now has 28K miles on it. I have had to have a new computer, new rear end ( due to the rear differential being cracked all the way around, I do not off road), sunroof issues, now having electrical issues. I am so disappointed in this ride, as I'd planned on keeping it, but it's a liability. Buyer beware!
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Shut My Mouth!
Unhappy Sad Old Guy, 07/04/2016
updated 01/11/2017
2016 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
14 of 17 people found this review helpful
I admit I wasn't happy that the Jeep threw a code the first week (bad sensor), but since then, and after a cross country trip, dozens of errands, some camping expeditions, this Jeep has been fantastic. I absolutely love it, and I find myself sneaking off in it (leaving my adored BMW to sit in the garage) on any pretext, annoying Her The Owner more than a little. Try one!!!
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made the right choice
marvin chinitz, 04/04/2016
updated 10/10/2017
2016 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
16 of 20 people found this review helpful
About my jeep cherokee trailhawk: I bought every option except the fancy audio speakers. After I ordered the car, Consumer Reports came out with best 10 safety options that every new car should have. With the trailhawk options I had every one on consumer report's list. The options are worth every cent. Just returned from drive from NYC to ski trip deep in Canada, a total of 32 hours of driving round trip. The Trailhawk was amazing, on highway or on snow or at city pace. If you cannot afford all the options i would not recommend the car. The options make it worth every penny, and make the car extremely safe to drive. That should be your first priority.
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