Used 2016 Jeep Cherokee Consumer Reviews
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Outstanding for what it is
ARod, 05/10/2016
2016 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
20 of 21 people found this review helpful
Make not mistake, this is a compact crossover that is semi-rugged, not fully rugged. In that sense, this vehicle is great. They've packed a lot into this body. Likes: Love the V6, mileage isn't great if you like to open her up but if you treat her nicely it will return decent mileage. Very quiet cabin, only really hear the engine loudly when flooring it. Alpine sound system is very nice. Lane Departure system works as advertised. Rear view Camera is awesome on the 8.4" screen, the computer is fast, recognizes your phone quickly and responds to commands quickly. Highly recommend getting the Safety/Convenience package that nets you the 3 items mentioned above. Interior space is decent. Dislikes: None yet really. The start/stop system when you are at the red light or at a stop seems to stop too late and start to early. Haven't looked at the settings yet to see what is up with that. Overall, really like it. What it offers that the others really don't is a nice V6 that provides sweet acceleration for zipping about......a major plus for me. Also, from a cost standpoint it is a good value after rebates etc. Mine MSRP'd at just over $30k and I got it for just above $24k. Lot of vehicle for $24k.
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Beautiful But Completely Unreliable
Lynn Madore, 07/09/2017
2016 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
74 of 82 people found this review helpful
I own the 2016 Trailhawk V6 3.2L engine with tow package. Mango Tango! It was love at first sight; a work of art with unsurpassed comfort! But it's been just one year (14K miles) and I no longer feel safe in it, nor can I count on it to get me to my destination. Today, I write this review from my back deck when I should be enjoying my camping vacation, however for the 4th time in a 6 week period, the car completely shut itself down. Twice in the last few weeks the car has just shut itself off, requiring me to pull over. Each time it restarted after a few minutes. Thank goodness it was always where I could pull over. Today however, packed for my vacation, camper in tow, traveling 65mph EVERYTHING shut down: the electronics and the transmission. Dead as a doornail. No power brakes, no power steering. Nothing. Roadside assistance sucks. It took two hours for them to get a wrecker to me, but refused to take it to my local dealership, a whopping 4 miles further than the "closest" Jeep dealership, and made me abandon my camper. Furthermore they told me they would not get me home from the dealership they were willing to tow to (placing me 85 miles from home). So I paid the wrecker guy the FOUR MILE difference to take the car to my local dealer and my son-in-law rescued the pop up. I can't say enough for the service guys at my local dealership who did a diagnostic on the car first thing the following morning (Monday) to try and get me back on the road, but they could not replicate the issue and returned my car to me. :( I guess I'm stuck driving a $40K safety risk until this happens again, and again. Here are a few other things that annoy me about this car: the cruise control is a joke. Unless you are on flat land, it will take off on you going down hill as though it isn't engaged. I've had the car bolt from 55 to 68mph of its own volition. You can't turn off the radio; you have to mute the volume every time you get in the car if you don't want to listen. Bluetooth connects sporadically and often can't send messages or takes several minutes to respond. If your iPod/iPhone is connected to a USB port for charging, you can't get it to run through the speakers for music. I just paid $3K for the extended service plan; looks like I'll be needing it. This vehicle has a history of issues. ITS TIME CHRYSLER DOES SOMETHING ABOUT IT; 3 MODEL YEARS IS ENOUGH! 07/25/17 update: spoke with a Chrsyler REP who has authorized looking deeper into the stalling issue AND got me a rental so I can tow and experience a vacation this summer. Let's see how the repair goes. I'll update as information becomes available.
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2016 Jeep Cherokee for sale near you
3 of 107 listings
- Latitude 4dr SUVMSRP: $10,49539 mi away
- Overland 4dr SUVMSRP: $14,29032 mi away
- Trailhawk 4dr SUVMSRP: $15,59032 mi away
See all 107 listings
Safety of car - Car stops operating suddenly
MaryAnn Ragone DeLambily, 01/07/2019
2016 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
58 of 64 people found this review helpful
After 6 months of operating this car, the car died suddenly while driving it on a major road. I brought the car in (once it started up again) and they told me it was because It needed an oil change. What? The car dies because it needs an oil change?? I was insulted! And the car was only 6 months old. BUT, I thought I would give it the benefit of the doubt. Well, some months down the road it happened again and again. And though I enjoy the comfort of the car, the operation of the car is absolutely awful. Looking back I should have returned the car and asked for a replacement. I'm at the end of my lease (thankfully) but as a departing gift I suppose, the car died on me AGAIN on a major road. This time, I called Jeep Customer Care, complained, had a tow truck tow the car back to the dealership to no avail. I get a "text" message the next day not knowing why my car was there. I am once again told that it is because of needing an oil change. WHAT??? OMG! Are you kidding me??? I have had oil changes every 5,000 miles (the car now has 35,000 miles) religiously. I am disgusted and thoroughly frustrated. After having a very "lively" discussion with one of the service techs who hangs up on me, I call back to speak to the Service Manager. He openly admits to me that this is a "flaw" with this car. He goes on to explain that because the car has a 2.4 tiered engine, at any time if the oil goes below a certain point the car will stop operating.........no control of the car, no steering, no nothing!! I don't know how to even respond to this. So, this car is on the road with this safety issue. A car that stops operating with NO WARNING, no red light, no oil warning light, no check engine light, nothing! How can this car be on the road. Why was it not recalled? I am disgusted. I proceed to tell him that I will NOT get back into a car that is this unsafe on the road to myself and others. So....I am presently without a car and will in fact, make a visit tomorrow to the dealership to begin negotiations. I hope that no one is ever seriously injured or worse, killed, because JEEP has continued to put a car on the road that should NOT be on the road at any time for any reason.
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We really like it
Jim P, 06/26/2016
updated 03/15/2022
2016 Jeep Cherokee Overland 4dr SUV 4WD (3.2L 6cyl 9A)
26 of 28 people found this review helpful
This model was not listed in the review choices, so for the record, it is a 2016 Cherokee Latitude, 4x4, 3.2 V6 engine, tow package, cold weather pkg, safty pkg, comfort pkg, uconnect 8.4 with navigation. Manufactured 4/23/2016, purchased June 8th. Plenty of power, quiet, shifts perfect, and very comfortable. Just hit 1,100 miles, getting 30-31mpg on the highway. UPDATE -now at 3000 miles. Still perfect. UPDATE - 1/29/2017. 11,000 miles - Zero issues, it's been a great vehicle. UPDATE - 3/9/2020. Just passed 60,000 miles, zero issues. UPDATE - 8/1/2017. One year later. Zero issues, a joy to drive and it's been a great vehicle. UPDATE - 8-9-2019. 54,000 miles. Zero issues, runs as good today as the day we bought it. No issues or concerns, great vehicle. UPDATE - 9/10/2021 79,000 miles. Did need to replace the battery this year. Zero quality issues, runs today like the day we bought it. Can't believe it has been 5 years.
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Awesome SUV
Tony D., 10/10/2016
updated 10/12/2017
2016 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
33 of 36 people found this review helpful
This was my first jeep purchase and i am very pleased with my 2016 Cherokee Trailhawk. I got a great deal and was quite suprised on the comfort and the overall performance. The first weekend I had it i went out of town and i got about 28 mpg on the highway. The scond trip was to the beach and went about 300 miles on a half of tank. I would highly recommend this vehicle to anyone looking for an SUV.
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