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Used 2016 Jeep Cherokee Consumer Reviews

3.5 out of 5 stars
147 reviews

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Cons
3 out of 5 stars

Oil Unknown Issues

Jeep Jess, 08/24/2019
2016 Jeep Cherokee 75th Anniversary 4dr SUV (2.4L 4cyl 9A)
4 of 6 people found this review helpful

I purchased the oil changes for 100k miles and random when doing a left turn or right turn the Jeep died. This happened many times took to dealer got the transmission updated it needed. However it didn't stop. Next time the oil was bone dry and I was 1k miles before I was supposed to get an oil change. The gave me an override and covered it. So...I had it happen again! Went to auto zone got oil and added so I would not have an accident with the car dying while turning. So it was happening again! But thought it was time for oil change. Added one quart and took it in, now 1300 miles before approved oil change. Why is the Jeep using so much oil? One month the email reported 40% oil left, next month 25%. So this is an issue??? Sure this is not normal and the dealership can't find a "problem"

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

DON'T PURCHASE!!

Jessa, 11/28/2017
2016 Jeep Cherokee 75th Anniversary 4dr SUV (2.4L 4cyl 9A)
4 of 6 people found this review helpful

This vehicle is equipped with an electric transmission. I've been having problems with this vehicle less than a year after purchasing it. It's hesitant when accelerating and will "kick back" if you brake abruptly and then proceed to accelerate. My car has been in the shop several times on this issue. PLEASE read reviews about the transmission before you consider purchasing this vehicle.

Safety
1 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

2016 Jeep Cherokee Trailhawk

usafss, 09/15/2015
2016 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
79 of 154 people found this review helpful

Finally the transmission is fixed. The 2016 transmissions are smooth as silk with no hesitation at all. I had a 2014 Jeep Cherokee that I traded in for the 2016 and am glad I did. To all who were wondering about the transmissions. They are working great with no issues.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Not for tall people or car seats!

Michael Nichols, 03/04/2016
updated 06/12/2016
2016 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
14 of 26 people found this review helpful

I bought a Liberty brand new in 2005 and LOVE it to this day. It was time to replace my husband's car, so the Cherokee seemed like the closest to the Liberty we coukd find. It is not. A Jeep in name only, we discovered the backseat has far less head room- I am 6'1" and my head is mashed against the ceiling. We have a toddler, and there is only about 5" clearance from the carseat to the ceiling- getting him in and out is very difficult. This is not a vehicle for you if you need to use carseats!!! As much as I LOVE my Liberty, I am so disappointed in the Cherokee. After only 5 days I am asking O'Brien to take it back. This is not an SUV, but a station wagon or "crossover" at best. MAJOR BUYER'S REMORSE. May 25th update: I had to take it in after only two months due to a loud creaking in the front end. They had to replace driver's side suspension. When I asked why it already failed the service manager said it probably came off the line faulty. Not a good feeling for a brand new suv you paid $30k for. The accerlation has gotten worse and is so lethargic I was almost tboned in traffic when it hesitated on me, even after I put the pedal to the floor. Not responsive even with the auto shutdown turned off. June 9th update: back in the shop AGAIN. Still lethargic acceleration and gear shifting continues to be labored + sunroof "clinking" when open and I hit bumps in the road. After one day they said they did another software update and replaced two faulty seals. The sunroof still clinks, but at a lower note than before. I continued to email and call the sales manager and the general manager, but no response for over two more weeks. Until today: the sales manager says he didn't get my emails or voicemails for some reason. He suggested I turn off the auto off button, which I have already done weeks ago, every single time I get in the car. I responded that I had already tried that and I continue to want to return the vehicle. They are now willing to discuss returning it but I have little faith that I won't lose my shirt on it - $4500 down and I've paid two months at $435. Meanwhile, they will reusel it at $29k and lose nothing. WORST DECISION OF MY LIFE. I will never buy another Jeep.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
1 out of 5 stars
Interior
2 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

I don't know what I've gotten myself into

Jasmine, 10/07/2016
2016 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
4 of 7 people found this review helpful

I have been having issues with this care starting.. it sounds like it doesn't want to start. When I put the key in to start it up, it sounds like it isn't turning over. I had to push the gas pedal so that it would start up and I shouldn't have to, so I am worried about this, and I don't want to continue with this lease. I don't know if anyone else is having this issue but I am thinking about

Interior
4 out of 5 stars
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