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Used 2016 Jeep Cherokee Consumer Reviews

3.5 out of 5 stars
147 reviews

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2 out of 5 stars

Jeep Engine

JT, 11/21/2015
2016 Jeep Cherokee Altitude 4dr SUV 4WD (2.4L 4cyl 9A)
26 of 39 people found this review helpful

I have a new 2016 Jeep Cherokee Latitude with 1200 miles on it. I noticed a noise coming from my engine at a traffic light and I thought it was the car behind me but when I turned the radio down I discovered it was coming from my new Jeep. When you turn the radio down you can here a ticking sound which sounds like a helicopter propeller. Very Annoying for a Brand new Vehicle. I went to the dealership and let the service manager drive it with me and he heard the same noise. Then he asked the mechanic to go with me and he heard the same noise. I had taken it back to the dealership to have them diagnose and they said that it was a Purge Solenoid Valve and they replaced it. But when they called me to pick it up they said that it was still making the noise and probably will stay that way until Jeep comes out with a replacement part or a recall. Really!!! You pay $30,000 for a new Jeep and you get this kind of noise. I have owned a lot of other Vehicles over the years and the Engines have always been quiet with the radio turned down and you did not even know they were running. The Engineers at Jeep need to take a look at this because it is unacceptable in my book and not up to standards. Unless someone likes listening to this noise I guess you will be ok with it. But when you test drive I would listen for this noise before you buy. The Dealer started more of the Jeeps on the lot and they all made this noise and he told me this is the way Jeep has made them. I did call the Jeep Service Center and all they could tell me is that they would make documentation of it. We all know where that is going! Maybe the CEO of Jeep should get in the car with me for a test drive and listen to the noise and see if he likes listening to it. You think they would have discovered this before they came off of the assembly line. Not so Sincerely! Concerned Customer

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Do not buy this lemon!

Walter White, 01/02/2017
2016 Jeep Cherokee Altitude 4dr SUV (2.4L 4cyl 9A)
6 of 8 people found this review helpful

My first ever jeep purchase and my last!! Nothing but problems! Started leaking oil at 500 miles. Yes! 500 miles. Nightmare steering aliergnment issues. Dealer could care less. They have my money and that's all they care about. I would never recommend jeep or Chrysler! American made cars are crap! I'll stick with Toyota/Nissan from now on.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

This is a Jeep?????

C.Babcock, 01/17/2016
updated 07/27/2021
2016 Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
7 of 10 people found this review helpful

Considering I learned to drive in a '47 Willy's jeep pickup......Jeep has come a long ways.Bought a 2016 Cherokee Trailhawk with the 4cyl. I dont do much towing so didnt need the extra 2 cylinders for 1000 + dollars. On the way home, took it down a 2 mile sand trail that eats rails and buggys on a regular basis. No problems at all in 4wd/auto setting.The technology is pretty impressive, lane assist, adaptive braking, etc. It almost drives itself. The 8 speed auto trans seems to get a little confused with up and downshifts. The cure for this is to drive it with authority, not like an 80 year old lady. My only complaint is the exhaust sound. Kinda like a constipated bumble bee. Borla makes a catback exhaust system that should take care of that. I'll trade it in 4 years. Cant wait to see what 2020 looks like. Update 2018. 30,000 miles. Just finished a 75 hour, 4500 mile trip from Tampa to Tucson and back. Some side trips in New Mexico. Used the hill descent feature to manage a 4wd trail down the backside of an 8000 ft. mountain, a few decent 4wd trails and 80+ mph across Texas. Avg. 22.6 mpg with nary a whimper, although I did manage to destroy both side step rails. A set of Rocky Road Outfitters Super Slider rock rails are enroute. ;-) Update. 2020 winter road trip. Tampa to the Grand Canyon and back. Snow, sleet, rain, dust storms and frozen fog. It performed like, well, a Jeep. 44,000 miles and doesn't even feel broken in yet. I think I'll just keep it.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

First-time SUV

M.F., 02/21/2016
updated 08/23/2018
2016 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
4 of 5 people found this review helpful

Update to my first review 2 years ago: This truck is still reliable. I moved from a warm climate state to a snow state and it held up very well. I am back in the warm climate state. I have driven many miles between states and cities, and it hasn't disappointed. Thus far, maintenance has been fairly low other than the usual. I'm still happy with my purchase. The first thing I want to take the time to review is the buying experience. I went to the Auto Nation in Pembroke Pines, FL. My sales guy was Michael Lewis. I saw him the day before I actually purchased the vehicle and knew that he would be the one to take me through the process. I came in the next day, told him what I was looking for and he made the process as stress-free as possible (also to mention I am 8 months pregnant). This is my first SUV, so the rating I am giving is purely off of first impression. I have the limited, which has a lot of bells and whistles that are impressive. The leather interior was a must have for me, which only comes with all limited vehicles. The larger screen and technology is not only a great feature, but also good for safety. The car comes equipped with 10 airbags. I am having a baby really soon and the safety features was a big deal for me, as well as having the larger space. So far, I have had a smooth ride, but I am still in the brand new stage of the vehicle. I am comfortable and very happy with this purchase. I was also concerned with the heavy engine, which is not an issue. My overall experience with this purchase was really great. My salesman had my hard tag the next day and made sure anything that I was missing was ordered. I recommend purchasing this vehicle and recommend purchasing from that dealership.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Love it. Radio, electronics needs attention!

J Bartz, 07/27/2016
2016 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
4 of 5 people found this review helpful

The button on the back of my steering wheel to navigate through pre-programmed stations has never worked. The dealer, Steve White in Hickory NC told me 3x they could find no problem. It skips stations, goes to stations never programmed, repeats several stations 2-3x. Havill in Jefferson WI saw the problem immediately. Despite their best efforts (replacing the button, updating the computer, new wiring harness) -it's worse than ever. And now the tailgate opens on it's own. They're contacting Chrysler but I'm looking at trades. I've had this since new, paid $40k, have the Trailhawk with 3.2 (which wasn't an option on this site), has only 15,000 miles.... Comfort, driving, etc is excellent. Very happy otherwise, but this is annoying enough to consider trade.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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