Used 2023 INFINITI QX60 SUV Consumer Reviews
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Run far away
Scahail, 11/16/2023
2023 INFINITI QX60 SENSORY 4dr SUV AWD (3.5L 6cyl 9A)
44 of 45 people found this review helpful
I bought a new QX60 in august of 2022. It has been nothing but a nightmare since the very beginning. When I first bought it, it began malfunctioning in numerous ways and I brought it in repeatedly with dozens of videos of proof of the car malfunctioning. Since they “couldn’t duplicate” the issue they refused to do anything about it other than check that the software is up to date. I even brought it in clearly malfunctioning at one point, but my service advisor conveniently forgot about that. Now, over a year later, it has been in the shop countless times for a total of months at this point. They have replaced, according to my repair records, at least 17000$ worth of things that were covered under warranty but my car is now malfunctioning worse than ever. They FINALLY agreed to repurchase it, after months and months of gaslighting. Even blaming a CHARGING CABLE plugged into the back seat of my car for all of my problems at one point. The problem is, they are inaccurately applying my states lemon law and not properly acknowledging when my car qualified as a lemon. They are trying to not acknowledge or reimburse me for all of the time my car has had problems, stating that all of the times I brought it in from the beginning don’t count because they didn’t actually do a repair, even though I was BEGGING them to fix it. Infiniti is claiming my car just now qualifies as a lemon, ignoring my repeated attempts from the beginning to try to get my car fixed. My dealership even falsified my service records for one of my visits, masking a repair attempt that would have qualified it as a lemon sooner. Infiniti is claiming that they don’t have to reimburse me for nearly as much as if they properly followed the laws set forth by my state. They are trying to cheat me out of as much as 14,000$. Be very weary of this company. Save yourself the headache and avoid these cars at all cost, especially the QX60.
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QX60 leather stretches and wrinkles
Houston, 04/12/2023
2023 INFINITI QX60 PURE 4dr SUV (3.5L 6cyl 9A)
35 of 36 people found this review helpful
My QX60 2023 also has a poor quality leather. It stretches and wrinkles remarkably after just 3,000 miles. My dealership replaced it with a new leather but they could not make it flat. The new leather still has big waves and wrinkles on the surface. They refused to repair it further. What should I do?
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2023 INFINITI QX60 for sale near you
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- SENSORY 4dr SUVMSRP: $38,99884 mi away
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Rattled at my QX60
QX60 Help, 06/15/2023
2023 INFINITI QX60 SENSORY 4dr SUV AWD (3.5L 6cyl 9A)
17 of 17 people found this review helpful
I thought buying a luxury vehicle meant a quiet smooth ride. The headliner/sunroof has a rattle like a tin can right above the driver's head. Infiniti Service Dept has looked at it several times and kept the vehicle for 2 weeks. The rattle is still present and the fix continues to elude Infiniti Service Techs. If I apply slight pressure with my hand to the headliner the rattle stops. We also just received a recall notice about the seats breaking at the weld in the event of a collision.
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Liked the car for the first 2000 miles BUT
Harry V., 01/29/2023
2023 INFINITI QX60 AUTOGRAPH 4dr SUV AWD (3.5L 6cyl 9A)
37 of 39 people found this review helpful
We liked all the amenities and styling the new qx 60 offers but it came to an abrupt halt. The front heated seat do not get hot; Luke warm at best. The dealer looked at it and there is no fix at this time.Secondly the wireless charger does not operate properly. It was reported to dealer (with video proof) and was told we can not duplicate the problem. Third the TPMS does not work as any other vehicle on the market. I had a FLAT tire and the TPMS lamp didn’t illuminate (with video proof again); told by dealer you have to drive at 25MPH for it to register. Fourth the radio screen went black. The dealer updated firmware and so far so good on that problem. #INFINITI -do not buy!!! Service after sale is a complete joke.
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Disappointing
Hodges, 03/11/2024
2023 INFINITI QX60 SENSORY 4dr SUV (3.5L 6cyl 9A)
16 of 16 people found this review helpful
The car is very comfortable and handles the road well. Smooth Transmission and good acceleration and a comfortable cabin with front massaging seats for the longer drives. Where it completely misses the mark is the sound system and electronics.. peak sound using surround effects of all speakers is only available with Apple Car Play which doesn’t connect on a continuous basis.. there are days where I have no sound for up to 30 minutes. Says no devices connected yet you can see the song highlighted and the progress bar clearly moving.. electronics, great option but they keep going out.. heads up display disappeared, tire pressure monitoring worked then went out.. auto wipers work some days out others, locks work but have had days where it will only open using the key fob.. owned it three months and it’s been in the shop 4 times.. never had these issues with previous QX60. Quality has diminished without question.
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Significant Sunroof Rattle
Shaun, 03/16/2023
2023 INFINITI QX60 SENSORY 4dr SUV (3.5L 6cyl 9A)
10 of 10 people found this review helpful
I recently purchased a 2023 Infiniti QX60 and unfortunately, my experience with the car hasn't been positive so far. While this SUV does have a beautiful design and luxurious feel, right off the lot I noticed a rattling noise coming from the sunroof which only got worse over the next few days. After taking the car back to the dealership, I was informed that the entire headliner needed to be removed, single-use parts replaced, and additional insulation added to help resolve the noise. I am disappointed that this issue was not caught coming out of the factory, and it has made me question the overall reliability of the Infiniti QX60. While it does appear the dealership was able to fix the issue, time will tell, I'm concerned that there may be more problems down the line. I hope that this is an isolated incident, but wanted to make other potential buyers aware of my experience so far.
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Appalling Car
Cd, 04/21/2023
2023 INFINITI QX60 SENSORY 4dr SUV AWD (3.5L 6cyl 9A)
16 of 17 people found this review helpful
Far from luxury standard. Wind noise is ridiculous. Within 2 months of purchase had to change the cabin filter because every time we would start up the air or heat we would endure a moldy smell for 10-15 minutes. The infotainment center glitches all the time and is not user friendly. And there isn’t an easy way to turn off adaptive cruise control. This was my first, and last, Infiniti. Back to Acura!
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My first Infiniti
Happy with my Purchase, 12/28/2023
2023 INFINITI QX60 AUTOGRAPH 4dr SUV AWD (3.5L 6cyl 9A)
8 of 8 people found this review helpful
I've had my 2023 QX60 for almost 9 months and 12,500 miles and LOVE it! Black roof/ white paint looks great outside, but he interior is what sold me on this car. Caramel colored leather EVERYWHERE, great design, and the third row that's actually functional and USABLE! Access in and out of the third row is a breeze with the one touch button system. Love the tech and how clear the cameras are. Interior is very comfortable. The Autograph has lots of features: 360 camera, pano roof, heated/ventilated/massaging front seats, heated rear seats, fully digital gauge cluster, etc. Everything has worked flawlessly and this car has been great on road trips and around town. I have no cons other than having to turn auto start/stop off every time I get in the vehicle. Can't stand that "feature." So glad I looked at this car on a whim-- almost got the Volvo XC90 and the Infiniti's interior feels so much nicer and more spacious. First Infiniti and definitely impressed!
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Very glitchy
Sean K, 02/13/2023
2023 INFINITI QX60 SENSORY 4dr SUV (3.5L 6cyl 9A)
15 of 17 people found this review helpful
Had a 2014 QX60 - this feels smaller. The looks are great but that’s the extent. - Lots of slop in the transmission, so parking and auto-stop start have a LOT of jerk. - Heated front seats are luke warm at best - The side mirrors tilt UP when backing up instead of pointing down (seems like a software glitch) - The brightness of the driver cluster and main screen are not in sync - they can and have different levels which is very strange. - The driver cluster bright levels 0-90% are good, but then 90-100% is like going from not looking at the sun to suddenly looking at the sun. - overall software glitches - it’s not good folks. It feels like a car company trying to be like Tesla software wise but they haven’t hired any software people to pull it off. We frequently loose saved stations, CarPlay takes over the entire Audio section at times (no way to change to FM or XM), etc. We want to like this car because the 2020 XC90 wasn’t ideal and we’re ready to get back to something we thought we knew was stable and great (our old 2014 QX60) , but this is bad. Will likely eat equity to get out of this early.
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noise everywhere
sheng chen, 07/14/2023
2023 INFINITI QX60 LUXE 4dr SUV (3.5L 6cyl 9A)
6 of 6 people found this review helpful
driver door had noise all the time. wind noise super high（luxury suv???）and i got back to the dealer. they just tell me the car everything is ok. .. no More infiniti.. Lexus and Acura is better if u like Japanese brand
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