Used 2013 GMC Acadia Consumer Reviews
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2012 Acadia Catastrophic Engine Failure at 70,000
Apparently there have been a number of GMC engine that don't last more than 70,000 miles. This one was purchased new in 2012, and only had 70,000 miles, but was past the 100,000 mile/3 year warranty. A spring broke inside the engine, sending a rod through the cylinder, and required a brand new engine at the tune of $10,000 from an outside mechanic. I could never afford to have this kind of repair at a GMC dealer. When I call the dealer who sold the car, he said I should have taken it to his deal, and therefore he would take no responsibility, even though I have pictures of the engine showing up clean as a whistle, filled with broken parts. My mechanic had never seen anything like it in all the years he has worked with engines, even race car engines. It indeed was a catastrophic event, especially as I had to come up with $10,000 to purchase a new engine. I then contacted GMC corporate Customer Service, and talked to a call center in the Philippines, and then finally was able to get a call back from someone who called herself "as far as you can get with GMC." She is an executive liaison with GMC. She offered me $1,500 and I replied that wasn't even close to being enough. She then said I have 14 days to decide if I wanted that offer or not. After paying $10,000 for a new engine, I cannot afford to hire an attorney to play hard ball with GMC. So I would NOT recommend this car to anyone, because even though GMC is following the letter of the law, they are not following the law of decency, ethics, and moral law. I feel totally let down by this company, and will NEVER go back!
- Safety
- Technology
- Performance
- Comfort
- Reliability
Drove them all...
I looked at everything & mean everything! It came down to the Dodge Durango, Jeep GC, Toyota 4Runner & Acadia. I rented a Durango and Jeep for a couple of days. Both of them had driving positions that didnt allow me to read the gauges because the steering wheel blocked it. In the Jeep, the A Pillar is way to wide & the roof line to low to be comfortable. With the rear seats down, the Durangos load floor was so high that my dog was breathing down my neck and could be pitched out the side window. The 4runner was nice, but the rear air vents were blocked when rear seat was folded flat, the passenger seat sits very high and is not adjustable plus no sunroof delete available in my state(Im 6'3").
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Acadia--smooth but flawed
Smooth, comfortable ride. However: 1. The dealer installed rear DVD players (mounted in the headrests) have a headphone jack but no way to control the volume. Headphones that are plugged in are dangerously loud for children. 2. The rear audio control is horrible: when the radio station is changed by a child in the back seat, it changes the station on the front control panel. 3. USB jack is awkwardly mounted in a box on the dashboard, so my iphone cable gets pinched and hangs down the front of the control panel. 4. Console in armrest is poorly designed and barely tall enough for sunglasses.
Surprised so far
We have driven Japanese vehicles for the last 15 years, we have a 2010 pilot right now as the wife's car, and they have all been stellar. I have been admiring the Acadia for some time. We really like the way that it drives and looks. The build quality seems on pr with the Hondas, the material quality is a step below the pilot. We like the smooth ride and quietness of it. The pilot is louder by far. The space is also very nice. We have had it one month and 1500 miles, so time will tell on the reliability front. The only real gripe I have so far is the transmission behaves oddly in 6th gear at a light cruise. Most other 6 speed AT s I have driven seem to have some quirks as well.
I got lucky
Original owner, 152,000 miles. Water pump failed at 111,000 miles. Motor mount at 100,000. Oil has been changed every 5000 miles. Trans fluid changes every 40,000 miles. Still has original brakes and rotors. Brake and power steering flushed at 140,000. Shocks and struts replaced with KYB’s at 150,000 miles. Navigation failed after 7 years. Back up camera stopped working last month. No rust, squeaks or other problems. I drove it maturely. I’m taking it on a 3000 mile drive next month.