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Used 2021 Ford Edge Consumer Reviews

4.1 out of 5 stars
89 reviews

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We have a limited number of reviews for the 2021 Edge, so we've included reviews for other years of the Edge since its last redesign.

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Pros
Cons
1 out of 5 stars

2021 Edge Titanium Enhancements are Crap

Hatch Whacked, 07/15/2022
2021 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful

Like a previous review, this is my third Ford Edge Titanium lease. I had a 2015, and 2018, and loved them. I drive 33,000/yr. In 2021 Ford added a bunch of enhancements just so it would look like they had made improvements. The 12" screen is the worst of them. Putting all the climate controls on the screen forces you to take your eyes off the road to make adjustments and turn features off and on. The touch screen makes it especially fun when it is -30 deg. C, I am wearing gloves, and I have to adjust the heat controls, heated seats, heated steering wheel, defrost, or fan. I have to remove my glove and keep poking the screen until the feature works. I used to be able to access the mechanical buttons and knobs by memory without looking down. These features on the bottom of the 12" screen are distracted driving at their finest. The 4 cylinder engine and transmission combo are peppy, but the engine sounds like a sewing machine. I cannot count the number of times the rear hatch has come down on me when I have been at the back of the car putting on ski boots or loading stuff. This was never a problem on previous models. The plastic rear bumper is not secured on either side of the trailer hitch and just flaps around, especially on a bumpy gravel road. Intermittent rain sensing wipers do not work worth sh*t when it is snowing, by the way. Turn off that feature. Ford added a second lane keeping button to the steering wheel and juggled the cruise control buttons. It took me 6 months to get used to the new button positions on for the cruise controls, after 7 years of them being in the same location. The passenger side seat belt kept locking every time my wife moved. I had finally had enough of my wife's frustration, and drove directly to the dealer. I would have traded the thing in, if they had any cars on the lot (chip shortage). They did fix it on warranty, and I am trying to put up with the rest of the annoyances. Hey Ford, if it ain't broke don't fix it.

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5 out of 5 stars

Love my Edge!!!

Rilda , 09/03/2020
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful

It’s a beautiful, economical, and comfortable automobile! Love the color!

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5 out of 5 stars

Back to Ford!

Ford Fan, 09/14/2021
updated 03/14/2022
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
5 of 6 people found this review helpful

Well, we're back to Ford again. We've owned a Bronco (our start with Ford) three Expeditions, two Explorers, a T-Bird (older version), a Mustang, a Focus, a Fusion, a F150 Sport 4X4 (my husband's current truck), a Taurus SHO (I'm sorry I ever sold that one) and now . . . an Edge. Despite all the cars I researched, I ended up with a Ford. As with most Ford, products, we just get more for our money and great quality and customer service. We have never had issues with our Fords and I have no complaints about the service I've received from any Ford Dealership. I just came from a Chevy Volt (also excellent customer service). Interesting concept, and I saved a ton on gas, but just too small. I don't need anything as big as my husband's F150 or a third-row seat SUV. I really like the Edge. I purchased a 2020 SEL just a week ago. Maybe too early for a review, but I really do like it. It handles well, and it has more bells and whistles than I really need - but I still like them. Nice having AWD again, as we live in the mountains. Plenty of pickup. I agree with some of the reviews I've read, the transmission is a little hesitant at take-off, but not a deal breaker. I like the power lift gate, power button to flatten the back seats, remote start, blind spot monitoring/lane assist, etc. and the auto brights were a nice surprise. It's the perfect size for me. I prefer the uncomplicated, simple dash of Ford vehicles. Lots of cargo space, even without the back seats down, and my 7-year old granddaughter, who despised getting into the Volt as she got taller, loves the space. The seats are very well padded, comfortable and high quality. The Edge isn't huge, but so much bigger and more practical than the Volt. I put 500 miles per week on a car and trade often. Okay, I'm going to miss only putting gas in my car once every two weeks or so - the Volt was a real gas saver and a great car, but I think I'm really going to enjoy the Edge! 03/22 Update - Still love the Edge. I'm disappointed that the auto lift gate doesn't ever work. I can't seem to get my foot in the right spot. I've heard that complaint about other brands as well. Very happy with my purchase. Of course, now that gas has gone up, it's a punch in the gut every time I fill up, but you can't have everything. Averaging about 25 MPG, which isn't bad at all considering my heavy foot. Very happy with my Edge. Highly recommended.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Nice family cruiser

Fleetwood, 05/11/2022
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
3 of 3 people found this review helpful

This car is VERY comfortable, and rides well. So far, with 25,000+ miles we have had no reliability issues to report, expecting for a minor factory recall on the rear-view camera, which was handled by our dealer in less than a day. Seats are well made and very easy on the back. The 4-cylinder engine is powerful enough for city use, but struggles a bit when passing or merging at highway speeds. Fit and finish are only fair. Several trim pieces don't match-up well, and gap width consistency on doors and hood/tailgate is marginal. However, a friend who just purchased a 2022 version has far better fit/finish on his vehicle, so this may have been a temporary assembly problem. Biggest complaint is engine noise. Outside when idling, it sounds like my dad's 1959 Massy Ferguson tractor. Very agricultural exhaust tones, and a bit embarrassing when compared to 4-cylinder similar models from Honda and others. Inside, engine noise is 'above average', especially at lower speeds, and there is a definite vibration present at idle. Seems to behave well at higher speeds, but work could be done to improve powertrain NVH. Great gas mileage though. Another issue is that there is no ability to manually 'downshift' the vehicle when going down hills. That is a real head-scratcher, as it could cause some serious issues when hauling a trailer. Apparently the V-6 version has manual downshift capabilities. This car holds a LOT of cargo. With the back seat down, there is plenty of room for almost anything, and this is where it shines. Access is easy. Overall, I would recommend, but just be aware of some of the quirks.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

awesome ride!

Joanie P, 09/26/2020
2020 Ford Edge SEL 4dr SUV (2.0L 4cyl Turbo 8A)
3 of 3 people found this review helpful

smooth ride when the turbocharge kicks in; very roomy in the front and back. reclining back seats, leather seat, navigation, driver assist, cruise control, handfree phone, etc. Love all these features. Drives better than the Hyundai Santa Fe and Kia Sorento. Ford offered much bigger discount than Hyundai, so that pretty much sealed the deal.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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