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Used 2020 Ford Edge Consumer Reviews

4.0 out of 5 stars
70 reviews

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Pros
Cons

Reviews that mention “transmission

2 out of 5 stars

Too tame

Unhappily on the Edge, 02/22/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
17 of 62 people found this review helpful

FORD had the chance to really make a statement but failed hard. Too much turbo lag, too little power, lack of performance support. Take a cheap car and add bells a whistles and you get the Edge ST. The exhaust note will make even your Grandma pissed. A humming bird has more growl. At $50,000 + for a performance SUV, you would think there would be more drive and suspension adjustment modes. Nope, all you get is a wimpy “S” button and don’t even think about adjusting the suspension, because you can’t. The 8 speed transmission is a joke and don’t get me started on the paddle shifters. Your daughters Barbie Corvette has bigger better shifters. If your thinking about boosting performance, forget about it. FORD doesn’t make any performance parts for the Edge ST. You can find more performance parts for the Focus and Fiesta and F-150 than they Edge ST. Borla and MRT make exhaust systems but it’s not enough. What about a cold air intake, a stage 1 ECU kit, or wider wheels? FORD hates you and wants you to dream about all the other cars you should have gotten instead of an Edge St. Go with an X3 M40i, Jeep Grand Cherokee, Acura RDX A-Spec, or anything else. You will be much happier

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Beautiful car with a JUNK engine

Disappointed customer , 08/22/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
44 of 60 people found this review helpful

I’m full of regret from buying a ford. Brand new 2020 edge has transmission issues that no one will acknowledge or admit to. Main issue is 0-35mph. It jerks and hesitates between gears. Especially around slow wide turns. It’s scary and very disappointing after paying so much for a car. It’s a bit noisy until it hits 40mph. Once you get that fast it drives fine. Their solution- “drive it hard”...nice smh. Interior is nice but what good is that when it drives like a go cart. I’ll never buy a ford again. The manufacturer could care less. I will trade it in ASAP

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5 out of 5 stars

Good SUV

Greg S, 04/25/2021
2020 Ford Edge Titanium 4dr SUV AWD (2.0L 4cyl Turbo 8A)
7 of 7 people found this review helpful

Purchased in March 2021, I have put about 2,000 miles on the car. This is my 4th Edge, but my first ecoboost engine. This time around I decided to test drive competitors, but decided I still preferred the Edge. I have been pleased with the vehicle. As with the others the strongest points continue to be the very quiet cabin and solid ride. It also straddles my need for a vehicle that I can commute 60 miles a day in but transitions to family duty on the weekends. It’s not too big but there is plenty of storage. That said I am not in love with the engine/transmission pairing versus the V6 six speed. Particularly in town, the transmission can struggle to find the right gear which can impede on the ride quality. I don’t notice any difference on the highway. So far the ecoboost is only doing 1 mpg better than the V6, hopefully that improves. However I am getting used to the transmission and find that my driving habits are changing to accommodate. Overall I continue to recommend the Edge and am satisfied with my purchase. Update October 2021 I have put approx. 7,000 miles on this vehicle. I am getting about 1.2 mpg better than my previous V6 Edge. I get 25.4 mpg which is composed 50% highway and 50% in town miles. High point is still the quiet cabin, and lots of storage (with a small footprint) low point is still the lazy transmission. I would still recommend the vehicle.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

out-ST-anding!

TobyTime, 04/23/2020
2020 Ford Edge ST 4dr SUV AWD (2.7L 6cyl Turbo 8A)
27 of 29 people found this review helpful

I recently picked up my 2020 Edge ST, ordered straight from the factory, and thus far couldn't be happier. I'm the former owner of 4 different model-year Fusions and barely had any issues with them, so I've remained loyal. This time around I wanted something taller, faster, meaner on the road, and continually relevant in Ford's quest for SUV/Crossover domination. So far, my triple-black ST has lived up to this demand. On the road I feel in command, safe, and envied for my smart and sexy decision. I have minor complaints about the fluidity of the transmission but I'm sure that's nothing a calibration at the dealer can't fix. I've also got some steering wheel controls that sometimes stick in place, but again, a matter that the warranty and dealership can easily address. While the steering wheel does telescope adequately, sometimes I wish it did so more, to keep my shorter arms in sync with my longer legs. The piano black trim on the center console is not for the faint-hearted as it can scratch if not treated with kid gloves; an issue that could be easily remedied with a low-gloss option, such as the attractive pseudo-carbon fiber on the dash trim. The full LED headlight and taillight set-up is drool-worthy, as are the trapezoidal dual exhaust outlets which set this vehicle even further apart on the road. The aggressive body treatments scream sculpted muscle and the 21" gloss black wheels and tires own the road. My biggest gripe with Ford is that in cost-cutting, they removed the traditional dual-note horn. So upon pickup, my menacing ST sounded like a clown car. Luckily the replacement part available from the parts department came with the normal dual-note horn so it was installed under warranty immediately and classified as a manufacturing issue. Shame on Ford for thinking the average driver would not notice such an audible travesty. If you're in the market for the Edge ST, I would HIGHLY recommend the 401A package. It's costly, but so worth it, especially with the rebates and incentives Ford offers. The panoramic sunroof, available a-la-carte or in the 401A, is an amazing addition to a vehicle of this size and class. You almost break your neck trying to turn around and see how far back it stretches, and the open air and sunlight are welcome passengers in the dark interior. The 401A is also the only way to get cooled seats; the benefits of which I shouldn't need to explain to anyone who lives where summer dwells. There are also additional outstanding safety features and tech in the 401A that once you drive with, you won't want to drive without, such as adaptive headlamps, active park-assist, and front-view camera. In the name of remaining relevant and worthy as career car aficionados, popular online reviewers obsess over the minutia that most everyday drivers will never see or care about. The 2020 Ford Edge ST is an amazing entry in a segment being redefined by Ford. Since most people interested in buying and driving this vehicle are NOT professionals, lets leave the nitpicking to the apes.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

2020 not as good as the 2015 it replaced

Don, 12/16/2020
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
8 of 13 people found this review helpful

We bought a 2020 Edge brand new in July. It was replacing the 2015 we just LOVED. However the new car came with some very frustrating changes that has us thinking we'd like our old car back. First, we ordered the tan interior which simply means everything is BLACK except the seats. Living on a gravel road is WHY we want tan and NOT BLACK but evidently FORD over-bought Black interior parts like dash, console, steering wheel and column - you know the areas where dust accumulates? Second, where did the gear shift go? I read somebody suggesting putting vice grips on the radio dial, no wait, that's the gear selector knob. Quick glance they look the same? That may be a quick-fix to this problem after all? Just can't get the "feel" for that and find myself in neutral or park when wanting reverse or drive. GOOD IDEA guys to force the driver to look away from the road or traffic focus to SEE what gear you are selecting? That's a real safe change. Third and will be a deal breaker in the future for us, is the "auto-stop" or better described "wreck looking for a place to happen" feature. Interesting that when you start the car and you WANT: wipers, radio, lights, AC, heat, etc. you TURN THEM ON. But the absolutely heart-attack inducing Auto Stop you must TURN OFF when starting the vehicle. Funny, you can turn off the seat-belt alarm system PERMENANTLY, and turn off PERMENANTLY the bumper-car feature but EVERY TIME you start the car you have to manually turn the auto-stop OFF if you don't want it? Huh? So if you want to be safe in traffic and NOT HAVE YOUR CAR stall for no reason -you must turn this off. This "feature" is to cut down on fuel consumption. But MORE FUNNY is if you put the car in park it will idle to infinity and beyond OR if you are in reverse and stop with your foot on the brake the engine will continue to run. I guess idling and backing up doesn't burn any fuel? Good to know. When I took my 2020 Edge in for its first oil change I pleaded with the service manager to FIX the auto stop. He said FORD will not let the dealers touch that function. But I can turn off the seat belt warning system permanently? “Yes the instructions are in the manual.” I can permanently turn off the lane-drift warning system? “Yes the instructions are in the manual.” I can turn everything else OFF until I WANT to use it EXCEPT the auto-off system? “Yes the instructions are in the manual except for the auto-off system. You have to manually turn the auto-off system EVERY time you start the car.” I asked the Service Manager if he realized just how stupid this makes Ford look? He smartly looked at the floor and chose not to respond. At least there are SOME smart people at Ford?

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

My 4th and very last Edge, Ford ruined a good SUV

Very Unhappy, 12/01/2019
2020 Ford Edge SEL 4dr SUV AWD (2.0L 4cyl Turbo 8A)
62 of 125 people found this review helpful

Complete garbage. I had a 2011 AWD Tauras and 3 Edges with the the V6 and 6 speed. Ford ruined this vehicle with a sewing machine engine that just revs and makes noise. No engine braking, horrible torque steer, awful 8 speed can't find the right gear on a good day, clucks into 1st gear when approaching stop, dangerously slow system lag. Put your foot to the floor and wait 4 seconds for power. Ok if you drive like an old man but dangerous if you try to drive quickly in heavy traffic. Cup holders rattle if cup is in it because springs rattle when unloaded. Don't buy this car, you will regret it like me. I have rented other Edges to see if mine is a lemon but they are all the same. What a piece of crap, I used to love Ford.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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