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Used 2020 Chrysler Pacifica Minivan Consumer Reviews

3.7 out of 5 stars
36 reviews

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2 out of 5 stars

Will not buy Chrysler ever again

Alex Mya, 06/07/2021
2020 Chrysler Pacifica Limited 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A)
7 of 7 people found this review helpful

Transmission problems. Took to a dealership a few times for some major transmission work. The car still shifts super hard from park to drive. Miscellaneous problems: sunroof motor broke and had to be replaced. The sliding door didn't open properly, glass had to be reinstalled. Check engine went on a few times. The car is 8 months old.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Love this car!

Annie, 10/06/2019
2020 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
50 of 60 people found this review helpful

I did my homework, shopped around, considered the new 2019 and pre-owned Limited’s and decided on the less bells and whistles, Touring. I chose Touring with upgraded Safety features and the GPS 8” screen. The Dealer will add the leather and complete all weather mats as well as having the windows tinted (since there are no pull up screens for the 3rd seat). It will have everything I want without paying for extras I won’t use. This is on the advice of the great salesman, Chris Rodriquez and his team at Bill Bryant Chrysler in Florida. Thank you!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Amazing car for a young minivan owner!

Brittany M., 03/29/2020
2020 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A)
15 of 17 people found this review helpful

I absolutely love my Chrysler Pacifica!! Never in a million years did I ever think I would have a minivan at 31, or ever, but I began to realize just how practical they were and the Chryslers are so sleek looking and in my opinion they are the more "luxurious" of all the vans out there. I love the storage, leather seats, heated 2nd row captain seats, and the sun shades. Not to mention the DVD player screen/tablet that's in the back of both the driver and passenger seat, that's my oldest two boys favorite part! Not having to worry about the boys slamming my doors into other people's car is a major plus as well! Another thing I like is that I can open any door from my key fob, a push of a button on the handle or inside of the door AND I can push door buttons from my drivers seat! One more cool thing is that if your stopped somewhere eating lunch on a long trip you can put in a DVD or stream something from your phone and you can put it on your screen in the front. So if my boys are watching a movie on a long drive and we pull over to eat lunch and take a break from driving and they're watching a movie I can push the "view" button and watch what they are in the front. It of course turns off once you start driving but I wouldn't expect them to do it any other way. I feel like I could go on and on with all the features the Pacifica has to offer but it would be the longest review ever and we would be here all day! Long story short, I absolutely love my Pacifica and will have one until the day my boys are old enough to have their own cars and can drive themselves around!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Smooth ride and plenty of entertainment

Jason T, 04/21/2020
2020 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A)
13 of 16 people found this review helpful

First off, I never wanted and still do not want a minivan. That being said, this is the best option out there. The stow and go seating is the clincher. The ride is smooth and feels almost sporty. Tons of entertainment to keep the kids quiet. Opted for the additional speaker package which helps drown out the noise from the back. Alot of amenities. Some of the interior constructions seems haphazard. Interior roof seems flimsy, not alot of support. Do not see that as much of an issue though. Overall if you need to get a minivan, this is the one to go for.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Driver Seat Peeling

Damian, 12/21/2021
2020 Chrysler Pacifica AWD Launch Edition 4dr Minivan AWD (3.6L 6cyl 9A)
6 of 7 people found this review helpful

Please be aware of the quality of product from Chrysler. The quality of leather on driver seat on 2020 Chrysler Pacifica only 9,000 miles, under 12 months of ownership is terrible. It is peeling and underlayer is showing. There is no warranty, as Chrysler states it is normal wear and tear. I do not want to see the seats with 50,000 miles on them. The warranty bumper to bumper is an imagination and everything can be claimed as normal wear and tear. Cheap and poor quality. Chrysler is not what it used to be. Myself, and my immediate family owned many JCD cars and the quality is going down, I will not even start on costumer service. I called Chrysler directly and asked lady to talk to supervisor, I received an answer that she does not want to waste her supervisors time. I will never buy that brand cars again and whoever is looking to buy, please think this through, before making same mistake as I did.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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