Used 2020 Chrysler Pacifica Minivan Consumer Reviews
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2nd Pacifica and we love it even more
Gerald, 12/28/2019
2020 Chrysler Pacifica Limited 4dr Minivan (3.6L 6cyl 9A)
44 of 50 people found this review helpful
We replaced our leased 2017 Pacifica with a 2020 Pacifica. We liked our 2017 very much but it had several widely documented annoyances (e.g. lack of carplay, backup camera/infotainment display too dim, etc). The 2018 and newer models fixed these annoyances - I guess that's the problem of getting a 1st model year car. The 2 cars are 95% the same, but these updates and other minor improvements made the 2020 even better. We had no issues w our 2017 except for a handful of recalls, which were annoying. Hopefully the 2020 will be as reliable. I actually wanted to get a hybrid version, but b/c of production delay and the timing of our lease expiration, we were forced to get another gas version. We had previously leased a 2014 Odyssey, which was an OK car. We also looked into a 2020 Odyssey. Each has its virtues, but we felt the Pacifica fits our needs better. Even though we have other luxury cars in the family, I would usually prefer driving the Pacifica as it's just so functional as a family vehicle.
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Significant transmission issues.
Hope your experience is better, 10/10/2021
2020 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
9 of 9 people found this review helpful
Purchased new in October 2020, noticed that the vehicle was overheating shortly after purchasing it. Took it to the dealer and there was a manufacturing defect in both the radiator and ac condenser, causing small leaks. Dealer replaced both under warranty. The auto on/ off feature then began failing randomly with the warning light coming on several times a week. Dealer could not duplicate problem. The next issue was the transmission. Approximately 8 months into ownership (8000 miles)the transmission began shifting hard. A service shifter notification would sometimes display. The shifting quickly grew much harsher so it took another trip to the dealer. The dealer checked the TCM and stated they could not duplicate the issue, thiugh there was an error code for the TCM losing communication. Transmission was shifting extremely hard and actually completely disengaged for about 5 seconds during the trip home. I was now concerned for the safety of my family and no longer trusted the vehicle. Though I still had plenty of warranty left I was already growing tired of continued trips to the dealer and their inability to ameliorate the vans issues. I made the decision to trade it in on a new 2021 Sienna and thankfully the used car market is crazy so the trade in value ended up being the same as the purchase price when I bought it. The van was comfortable and the stow and go seats were extremely convenient though the van had far too many reliability issues for a new vehicle.
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2020 Chrysler Pacifica for sale near you
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Nice car, terrible cruise control
Dennis , 10/08/2020
2020 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
20 of 22 people found this review helpful
After numerous problems with the cruise control we went back to the dealership. They sent me on the road to see if the problem could be reproduced. The tech directed me to hill representative of the ones we were having problems with. At 40 mph and going downhill, the vehicle rmp advanced to over 3k finally went into free fall. At 55 mph, the tech said "go ahead and put the break on; it shouldn't be doing this!" Well later in the day, a call from the dealership said that the car was performing as engineered and there was no fix available. This has been an issue for the past several. Years with their 9 speed transmission. " Nearly 40 k for a car with a cruise control inferior to my 17 year old F 150! So many features to love in this vehicle but I consider this a safety issue that precludes me from recommending this car from any one I care about. Also, I completed a review from Chrysler regarding my purchase and never heard back from them. Wish I could recommend this car but I just can't.
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Get vehicle with a lousy transmission
Mick, 04/15/2020
2020 Chrysler Pacifica Limited 4dr Minivan (3.6L 6cyl 9A)
27 of 31 people found this review helpful
This is my second Chrysler Pacifica period the proof was a 2017 and my current one is a 2020. Obviously I like the vehicle enough to buy two of them however I continue to be terribly disappointed with the clunky transmission. Unfortunately I thought they would’ve corrected this after three years of production but I was wrong. Unfortunately I thought they would’ve corrected this after three years of production but I was wrong I will probably keep it For two more years but I will be hitting the transmission the whole time. It’s a shame they are not able to correct this because the vehicle is so good in every other way
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Will not buy Chrysler ever again
Alex Mya, 06/07/2021
2020 Chrysler Pacifica Limited 35th Anniversary Edition 4dr Minivan w/Prod. End 01/20 (3.6L 6cyl 9A)
7 of 7 people found this review helpful
Transmission problems. Took to a dealership a few times for some major transmission work. The car still shifts super hard from park to drive. Miscellaneous problems: sunroof motor broke and had to be replaced. The sliding door didn't open properly, glass had to be reinstalled. Check engine went on a few times. The car is 8 months old.
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