After owning several Cadillacs and other GM products, customer support has let me down when I had an issue. The Cadillac SRX has a major flaw in production. The sunroof drains are too short and will contract with time and heat. Cadillac issued a recall for this problem in every state but Texas because of Texas heat...... Well that is just not acceptable. Texas is one of the largest states in the us and has more GM vehicles sold than any other state. If you make a fault product you should fix it. Now the dealers want between $725 and $1500 to fix this issue. This is aweful of Cadillac to do to its consumers of Texas. This is a common problem with the SRX. Steer clear of a ccompany that wont stand by it product.
Most will say that the SRX is over-priced for a luxury crossover of its size. And then they slide into that extremely comfortable front seat and drive away. I knew after driving this car for less than a mile that I had to have it. Front seats are extremely comfortable, especially if you have the ventilated seats. My only real beef with the interior design is the memory seat function. I'm not quite sure I understand the reasoning behind the need to continue to hold the seat memory buttons in order to adjust the seat if auto recall is not enabled (can be a real pain). The response of the engine was somewhat sluggish at first. Then I turned off the ECO setting and placed the transmission in Sport Mode. What a difference. It literally threw me and my passenger back in our seats. Everyone complains about the fuel economy, but if you can afford the sticker price of an SRX to begin with a little extra for gas isn't going to turn you off. I went from driving a Suburban to the SRX. 17 mpg average is a huge improvement from the 12 mpg (and that's not towing anything) I was getting in that beast. The technology and entertainment package included in the Premium model are well worth the extra money. Love the customizable driver information center. The Cue system could be a little more responsive and it could be played out more logically. Also, I would really like to see an update to integrate Android (and Apple if they really must) cellphones more. The GPS is the most accurate I've used yet in a stock system. My kids now insist on taking the SRX everywhere because of the entertainment system (I'm almost positive it's because of the fact that they each get their own seatback monitor with the capability of viewing separate sources). The sound system is amazing, but then you'd expect that from Bose. The safety systems are outstanding. Lane-departure warning, side-blind warning, auto braking, auto adjusting cruise control (this is just PFM), and the list just goes on. Cargo space is somewhat limited when compared with other luxury SUV's, but then if cargo space is what you're looking for you're probably not going to be buying a crossover. All-in-all, the SRX is well worth the money (especially if you can find a lightly used demo with several thousands of dollars off).
My last purchase of a "Big Three" car was in 1985. I have had Toyota's with great results. I have been looking for a SUV to replace my 2011 Avalon. My initial plan was the Lexus RX350. I was taken with the look of the SRX and decided to give it a test drive. I was impressed with most everything in the car. As a kid I always thought Cadillac was a great car. In the ensuing years GM and Cadillac were never in my thoughts when it came to new cars. I was happy to give GM a chance once more. I was able to get a good price esp with a $1500 rebate from Cadillac. The 4 yr warranty and maintenance paid program was a big factor in my decision. I just hope my faith is rewarded with a quality car.
This is a one year follow up. Overall I am very pleased with the car. I have had one minor issue and it was quickly resolved.
Gas mileage is as anticipated, in other words not great. I have 12k miles on it and it rides great and looks great. I noticed yesterday that I do not have a single paint chip on the front! I can not say that about the Toyotas I have owned.
I do love driving the car and the space is perfect for my requirements. I an still not crazy about the button-less, knob-less dash design. I am getting used to it but I am not sure I would get another one.
The navigation system is just horrible. It cannot find well established roads, the time calculations are wildly out of whack and the routes can be interesting. This system falls well short of what this car deserves. The rest of the CUE system works fine most of the time. The rain sensing wipers have a mind of their own, coming on for no apparent reason on bright sunny days.
Two year update on this car. Overall the car is still excellent. The issues I mentioned remain. Over time I have found the cup holders to be awkward. This design issue was corrected in the new model.
For some reason my memory seat quit working. I followed the instructions in the owners manual to no avail. I mentioned it to the dealer we told me the manual was incorrect and he showed me how to reset the seat.
The car is otherwise, working well and I have no regrets at buying it.
The blind spot monitoring, cross traffic alert and lane departure warnings are great. I really appreciate them.
I am happy that Cadillac has achieved quality parity with imports in the class. It has been an enjoyable ownership experience so far.
Review based on test drive. It made the last two picks, over the Volvo XC, Lexus RX350, Audi Q5 & 7. Clearly of the American school: soft suspension, EPS (electric power steering) which isolated the feel of the road and attitude of the vehicle from the driver, had the body roll of an American car. Liked the angular design. Interior was first class hand stitched leather. User Interface for the Entertainment system controls is kludgy, way behind Android and IOS phones. Why should car companies try to compete with the fast moving mobile phone technology?
Bought a BMW X3 M Sport.