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Manchester NH Dealer Sucks
By khh_13 on
Vehicle
2004 Volkswagen Jetta GLS TDI 4dr Sedan (1.9L 4cyl Turbodiesel 5A)
Review
Ours arrived w/windshield scratches. The dealer placed a warranty claim. The dealer sublet to Glass America (GA) who installed their own glass. The glass did not fit & installed it anyway causing a safety issue. GA severely scratched the hood. Our car was no longer a new car. We contacted VW of American. VW of American stated it was not their issue. After a week Manchester VW replaced the glass again & a hood from a new car. They scratched the front bumper & chipped the paint in the driver door. Our VW is now for sale. We will NOT do business w/ Manchester VW or buy another VW. VW of America did not support us w/making the dealer provide a new Jetta.
Favorite Features
Fuel economy; build quality; standard safety features; ride quality; aircraft style interior lighting; power / heated exterior mirrors; leather interior; heated seats; 5 speed tiptronic.
Suggested Improvements
Heat in the cabin. Do NOT use Glass America - bad reputation. VW of America customer service. The dealer may be independent, but VW of America loses when a customer is treated poorly. Dissatisfied with VW of America & dealer, we will NOT own another VW. Do NOT buy at Manchester.
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