DO NOT BUY! Since 15000 miles, we have had numerous SERIOUS issues with this car. Two of the faults almost caused fatal accidents! It has been in the repair shop 16 times total - 5 times for brake issues. MOST DANGEROUS - the vehicle will just shut off without warning. This has occured 4 seperate times, but Ford is unwilling to do anything about it because they cannot localize the problem! In addition, it has been in the repair shop for driver's side window (2 times) and a inoperative driver seat heater (2 times). Ford thinks it is okay that my family drive the vehicle and refuses to stand behind their name and product. The reliability of this car is suspect. DO NOT BUY THIS CAR!
All positive aspects are by far not worth the 3 near death experiences when the Escape just stopped on the highway and the breaks failed. The hassle and lack of customer support only causes me to NEVER recommend this vehicle to anyone. DO NOT BUY!
better customer service support - fix the engine stoppage and better quality of car. Way to many problems for a car less than 2 1/2 years old.
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