Mercedes-Benz Tops New U.S. Customer Satisfaction Survey | Edmunds.com
ADVERTISEMENT

Mercedes-Benz Tops New U.S. Customer Satisfaction Survey


ADVERTISEMENT
Just the Facts:
  • Mercedes-Benz dominated a new U.S. customer satisfaction survey released on Tuesday, followed by Subaru and Lexus.
  • Buick was the only domestic brand to rank above the industry average in the American Customer Satisfaction Index.
  • Rounding out the bottom of the rankings are Jeep, Dodge, Audi and Acura.

ANN ARBOR, Michigan Mercedes-Benz dominated a new U.S. customer satisfaction survey released on Tuesday, followed by Subaru and Lexus.

Buick was the only domestic brand to rank above the industry average in the American Customer Satisfaction Index.

"Imports retain a significant advantage in driver satisfaction," the report said.

Ford, Nissan, Hyundai and Chrysler all tied with a score just below the industry average. Cadillac's score dropped 6 percent compared to last year.

Rounding out the bottom of the rankings are Jeep, Dodge, Audi and Acura. Acura took last place, according to the report.

"Customer satisfaction with automakers is down for a second straight year," the report's authors noted in a statement. "The only brands to improve are domestic: Chevrolet and Buick."

The performance of Chevrolet and Buick is noteworthy, given the recent GM recalls. The recalls have had a negative effect on customer satisfaction, the study said.

"Car owners who had at least one recall in the past year rate their vehicle 6 percent lower than those who did not experience a recall," the report noted.

Researchers surveyed 4,360 consumers by telephone and e-mail in the spring. The customers were asked to evaluate their experience with a recent automotive purchase.

Edmunds says: Domestic brands are narrowing the gap with their Asian and European rivals.

ADVERTISEMENT
Leave a Comment
ADVERTISEMENT
ADVERTISEMENT

New Car Reviews and Road Tests

ADVERTISEMENT

Get Pre-Approved for a Car Loan

up2drive

Get Pre-Approved for a Loan


Car.com

Credit Problems?
We can help you get Financing!

ADVERTISEMENT