2013-'14 Volkswagen Jetta Hybrid Part of Global Recall of 1.6 Million VW Vehicles


  • 2014 Volkswagen Jetta Hybrid Picture

    2014 Volkswagen Jetta Hybrid Picture

    The 2013-'14 Volkswagen Jetta Hybrid is being recalled to fix a problem with the seven-speed dual-clutch transmission. | November 14, 2013

Just the Facts:
  • Volkswagen of America is recalling the 2013-'14 Volkswagen Jetta Hybrid and the 2009-'11 Volkswagen Tiguan as part of a larger global recall of 1.6 million Volkswagen vehicles.
  • The Jetta Hybrid is being recalled to fix a problem with the seven-speed dual-clutch transmission that could result in a loss of drive, the automaker told Edmunds.
  • In a separate action, the Tiguan is being recalled for a lighting defect that could result in the loss of exterior lights.

HERNDON, Virginia — Volkswagen of America is recalling the 2013-'14 Volkswagen Jetta Hybrid and the 2009-'11 Volkswagen Tiguan as part of a larger global recall of 1.6 million Volkswagen vehicles.

The automaker is recalling 3,836 2013-'14 Jetta Hybrids here to fix a problem with the seven-speed dual-clutch transmission that could result in a loss of drive, the automaker told Edmunds.

"An electric malfunction could occur in the gearbox power supply based on the synthetic gearbox oil if the vehicle is subject to a hot and humid climate, coupled with a high proportion of stop-and-go driving," said Mark Gillies, a Volkswagen of America spokesman, in a phone conversation. "The car works, but you lose drive."

He said if there is a failure, the driver will be alerted by the gear indicator warning lamp on the dashboard.

"You'll basically coast to a stop," Gillies said. "But all of the vehicle systems — engine, steering, brakes — remain unaffected."

He advises consumers to call VW roadside assistance if they experience a problem with the car. The Jetta Hybrid is covered by standard roadside assistance.

There have been no injuries or accidents in the U.S. that have been linked to the Jetta Hybrid recall.

The recall will begin in December. Volkswagen dealers will replace the existing synthetic gearbox oil with a new mineral-based oil.

In a separate action, Volkswagen of America is recalling 62,155 2009-'11 Volkswagen Tiguans for a lighting defect that could result in the loss of exterior lights. It is part of a larger recall of 800,000 Tiguans worldwide.

"In isolated cases, a fuse may trip in the Tiguan, thus resulting in failure of one of the vehicle's two light circuits," Gillies said. "This causes individual light functions to fail (on the exterior). But you never get complete light failure."

Volkswagen dealers will replace the existing fuse with a hard-coated fuse. The recall begins in December. There have been no crashes or injuries linked to the Tiguan recall, Gillies said.

The National Highway Traffic Safety Administration recently opened an investigation into an estimated 61,000 2009-'11 Tiguans following consumer complaints about a partial or complete loss of exterior lights. Federal safety regulators say they have received 26 complaints about the Tiguan's exterior lights.

NHTSA has not posted any information about either VW recall as of Thursday morning. Gillies said the automaker notified federal safety regulators about the recalls on Wednesday.

Edmunds says: If you own one of the aforementioned Volkswagens and are experiencing a problem, take it into your dealership immediately. But others should wait until they receive their formal recall notice.

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