2013-'14 Volkswagen Jetta Hybrid Part of Global Recall of 1.6 Million VW Vehicles


  • 2014 Volkswagen Jetta Hybrid Picture

    2014 Volkswagen Jetta Hybrid Picture

    The 2013-'14 Volkswagen Jetta Hybrid is being recalled to fix a problem with the seven-speed dual-clutch transmission. | November 14, 2013

Just the Facts:
  • Volkswagen of America is recalling the 2013-'14 Volkswagen Jetta Hybrid and the 2009-'11 Volkswagen Tiguan as part of a larger global recall of 1.6 million Volkswagen vehicles.
  • The Jetta Hybrid is being recalled to fix a problem with the seven-speed dual-clutch transmission that could result in a loss of drive, the automaker told Edmunds.
  • In a separate action, the Tiguan is being recalled for a lighting defect that could result in the loss of exterior lights.

HERNDON, Virginia — Volkswagen of America is recalling the 2013-'14 Volkswagen Jetta Hybrid and the 2009-'11 Volkswagen Tiguan as part of a larger global recall of 1.6 million Volkswagen vehicles.

The automaker is recalling 3,836 2013-'14 Jetta Hybrids here to fix a problem with the seven-speed dual-clutch transmission that could result in a loss of drive, the automaker told Edmunds.

"An electric malfunction could occur in the gearbox power supply based on the synthetic gearbox oil if the vehicle is subject to a hot and humid climate, coupled with a high proportion of stop-and-go driving," said Mark Gillies, a Volkswagen of America spokesman, in a phone conversation. "The car works, but you lose drive."

He said if there is a failure, the driver will be alerted by the gear indicator warning lamp on the dashboard.

"You'll basically coast to a stop," Gillies said. "But all of the vehicle systems — engine, steering, brakes — remain unaffected."

He advises consumers to call VW roadside assistance if they experience a problem with the car. The Jetta Hybrid is covered by standard roadside assistance.

There have been no injuries or accidents in the U.S. that have been linked to the Jetta Hybrid recall.

The recall will begin in December. Volkswagen dealers will replace the existing synthetic gearbox oil with a new mineral-based oil.

In a separate action, Volkswagen of America is recalling 62,155 2009-'11 Volkswagen Tiguans for a lighting defect that could result in the loss of exterior lights. It is part of a larger recall of 800,000 Tiguans worldwide.

"In isolated cases, a fuse may trip in the Tiguan, thus resulting in failure of one of the vehicle's two light circuits," Gillies said. "This causes individual light functions to fail (on the exterior). But you never get complete light failure."

Volkswagen dealers will replace the existing fuse with a hard-coated fuse. The recall begins in December. There have been no crashes or injuries linked to the Tiguan recall, Gillies said.

The National Highway Traffic Safety Administration recently opened an investigation into an estimated 61,000 2009-'11 Tiguans following consumer complaints about a partial or complete loss of exterior lights. Federal safety regulators say they have received 26 complaints about the Tiguan's exterior lights.

NHTSA has not posted any information about either VW recall as of Thursday morning. Gillies said the automaker notified federal safety regulators about the recalls on Wednesday.

Edmunds says: If you own one of the aforementioned Volkswagens and are experiencing a problem, take it into your dealership immediately. But others should wait until they receive their formal recall notice.

Comments

  • se_riously se_riously Posts:

    "The car works, but you lose drive. You'll basically coast to a stop." I just love the spin by spokespeople. My definition of a car that actually works is a car that is actually driveable.

  • "The car works, but you lose drive." Then the car DOES NOT work. Drive is kind of important to drive the car. Changing the fluid sounds like a quick fix that in the long run will not work but good enough to get past the warranty. And I thought synthetics were more capable of handling high heat than mineral based oils.

  • juan_mx juan_mx Posts:

    It is not heat, it is the sulphur. I found this statement from VW in Australia regarding the DQ200 seven speed DSG: "Conductive deposits, caused by sulphur in the gear oil and an inorganic thermal stabiliser in one of the plastic components, can cause a short circuit in the mechatronic unit of the gearbox. This can cause the clutches to open and the gear disengages. The effect is a loss of forward propulsion. Steering and braking systems, and all other vehicles systems remain fully functional." It seems they picked the wrong combination of oil and plastic.

  • jxr944 jxr944 Posts:

    I recently purchased 2013 Jetta Hybrid with DSG gearbox and am experiencing stalling condition when entering lanes of traffic and needless to say it is a very dangerous and scary experience. To date I have driven approximately 1300 kms and mostly city driving. Vw is recalling vehicles to correct the problem by changing the gearbox oil. I have not received any recall notice from VW in relation to this condition nor is my local VW dealer aware of such a recall. My concern is, how does changing the oil fix the corroded internal electrical components of the gearbox?

  • vhha64 vhha64 Posts:

    Just experience the same problem with my Jetta 2012, less than 9K miles, clutch broke and VWoA said must likely is wear and tear and is won't be covered under warranty, to check on that I have to authorize put the transmission down to check, a week pass and the outcome was that was not a manufacture problem and won't be covered, I was NOT happy, but agreed to pay 2K for the fix. Unfortunately doesn't end here, the Lindsay Dulles just call me to tell me that after testing they believe there is an issue on the transmission sync and to confirm will have to agree to take out the transmission to find out the problem, which si going to cost me another +$2K, so not sure what I am going to do, but for sure never going to buy a VW.

Leave a Comment
ADVERTISEMENT

Featured Video

ADVERTISEMENT

Marketplace

up2drive

Get Pre-Approved for a Loan


Car.com

Credit Problems?
We can help you get Financing!

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411