Used 2018 Volvo XC90 Consumer Reviews
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Unbeatable design and style, glitchy tech
Matt B, 01/26/2019
2018 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
10 of 11 people found this review helpful
We bought a loaded Inscription to replace our Sienna minivan. It checked all the boxes for a relatively kid- and mom-friendly SUV: easy ingress and egress, access to a reasonably large third row, ample storage, and excellent safety ratings. It's an easy driving, large SUV on a car wheel base, so it feels nimble and maneuverable, while at the same time offering the solid build you'd expect from a Volvo. We enjoy the true-SUV riding height and visibility of this vehicle, without the lumbering and bulky feel of some full-size, truck-based-chasis SUVs. However, the main distinguishing factor of this car is the unmatched style and interior quality and fit-and-finish. The open-pore, natural wood details in the cockpit are gorgeous, along with the stitched leather clad dash, buttery soft leather seats, and elegant and efficient control layout. I'm 6'5", and find the cockpit to be roomy and comfortable with great legroom. The upgraded Bowers & Wilkins sound system is truly amazing and an audiophile's dream. The 4-cylinder engine is both super-and turbo-charged and makes the X90 a top performer in its class. I don't believe a more luxurious and high performance full-sized SUV is available for under $100k. We looked. However, this car disappoints in a few areas. Most of the typical analog entertainment and climate controls have been consolidated into the Sensus touch-screen interface, which is essentially like having a vertical iPad in the center of the console to control nearly all functions. Although there's a learning curve for the complex menus and deep settings options, it wouldn't be an issue if the processor wasn't so incredibly laggy. Especially on start-up, the touch screen is nearly non-responsive, taking up to 15 seconds(!) to register and respond to touches. The rear-view camera is slow to engage and disengage, and you're often stuck sitting and waiting for the Sensus processor to catch up to your commands. It is actually a big distraction, and makes it feel like it's a car you can't just hop into and go. Here's my list of other gripes with this car, some pretty minor: 4-cyl engine performs well, but sounds like a whiny 4; The two main performance settings are 'comfort' and 'dynamic' - while the air suspension is nice and cushy on the comfort setting the engine is a bit too slow and subdued. The dynamic setting provides a nice firm ride but the car is almost too jumpy and eager to downshift. If you test drive the car, pay attention to the various performance settings and see if they suit you. The Bluetooth connectivity is slow and cumbersome. It's a pain to connect media on your phone to the car. However, all said most of these are minor gripes. We've taken the car on several long road trips in all types of weather, including heavy rain and snow, and it's performed perfectly. If Volvo fixes the Sensus interface (more memory, better processor... whatever) I'd buy the car again without reservation.
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Worst Customer Service Experience in my life
Shirley L, 05/29/2018
2018 Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
42 of 52 people found this review helpful
My new XC90 hit a parking pole when using the Park In feature. I contacted Volvo USA and opened a case. It's been 3 weeks, and still nothing has happened. I have called and emailed numerous customer service reps and managers about the issue. They are extremely difficult to get a hold of and do not respond in a timely manner. Their attitude is also in NO WAY customer-centric. All I keep hearing is that everyone is very busy, that there is only 1 Field Tech in the region who can inspect the vehicle and basically I just need to wait until they are free. I talked to 2 managers about the issue, one was more responsive but also not easy to get a hold of, and the 2nd manager's attitude was that that how it is and nothing else can be done. He took no accountability for the poor service provided so far either. In short, if for any reason you have a warranty issue that needs to go through Volvo USA, be prepared to have a horrible customer service experience. It has been so bad, I won't ever get a Volvo again, even though the car itself is quite nice. Shockingly bad service for a luxury car brand. Would give 0 stars if possible.
2018 Volvo XC90 for sale near you
3 of 19 listings
- T5 Momentum 4dr SUVMSRP: $18,9942 mi away
- T6 Inscription 4dr SUVMSRP: $20,10016 mi away
- T5 Momentum 4dr SUVMSRP: $18,9952 mi away
See all 19 listings
2018 xc90
Peoria driver, 02/10/2018
2018 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
13 of 15 people found this review helpful
Love this car! Have not rated the reliability as I feel that will take a few years to know. Air suspension improves the ride greatly. I will say my review is based on a loaded inscription model with polestar. Polestar is worth the cost... smoother shifts and great mid range acceleration.
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2016 & 2018 XC90 PLUG-IN HYBRID - PROBLEMS!!!
Lynn, 01/16/2018
2018 Volvo XC90 T8 Inscription Twin Engine Plug-In Hybrid 4dr SUV AWD (2.0L 4cyl Twincharger gas/electric hybrid 8A)
56 of 70 people found this review helpful
This car looks luxurious outside and inside. What is under the hood is another story. It is riddled with repair issues. I have already owned two of them because Volvo bought back my first one. My 2016 R-Design version had the check engine light on when I purchased it. This recurred several more times and it took several more visits to the service shop to repair. Then, my sun roof had a major leak, which I discovered after my free shower from the Costco car wash. I had multiple issues with my temperature control systems and some repair on the fuel system, all requiring repairs. Each repair, always took a minimum of 2 days (and those were rare). Most repairs took 5 business days, so I didn't have use of my car for well over 30 days. It only had 15,000 miles when they bought it back. There were two issues they couldn't figure. The seats would squeak when going over a small bump in the road (it sounded like nails on a chalkboard). I had major issues pumping gas. At certain gas stations, the pump would keep clicking off, so I couldn't tell how much gas was in the car. One time, it wouldn't allow me to pump gas at all. It just kept clicking off. I really liked the features of the car, so after Volvo bought back the 2016 I purchased two model years later, the 2018 XC90 T8 Inscription (also a plug-in hybrid). I have owned it several months and at 3,400 miles my check engine light came on. It has BEEN IN THE SHOP ONE WEEK SO FAR! The thermostat needs replacing (please note the temperature control system issues on my 2016; shame on Volvo for not fixing this huge engine design flaw!). The only trouble is the part is back-ordered!!! The estimate for the part being available for purchase it another week and then about 8 days after that they should have it in the shop. This REPAIR ESTIMATE ON MY BRAND NEW VEHICLE IS A MINIMUM OF 2 WEEKS, MORE LIKE 3 WEEKS IF I'M LUCKY. As for the gas pumping issue... It seems to have improved some with the newer XC90, but it IS STILL AN ISSUE VOLVO! Furthermore, my seats are starting to squeak too! IF YOU WOULD LIKE TO BETA TEST A LUXURY SUV AND PAY FULL PRICE, THEN THIS IS THE SUV FOR YOU. If you have a life and don't have time to spend bringing your vehicle to the dealership, then I suggest buying from a different brand.
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Unending nightmare
Ray y, 06/16/2018
2018 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
42 of 53 people found this review helpful
In our 48plus years of marriage , this has been our worst vehicle purchase, hands down....!! HORRIBLE navigation & voice response. Ask for navigation & the response is “ who do you want to call?” (Just an example of one common response). Air conditioner went out yesterday in houston 100 plus heat . Gas pump today.... kept kicking nozzle out ..... one previous gas fill up ..... “spit” gasoline back out , soaking my shirt. Try to change blower speed on AC ( when it works) & it refuses to change speed.... too many problems to mention all, but stay away from this suv ..... we wanted safety & ease of use, but it has been the perpetual nightmare..... been in the shop 4 times in 7 months .....
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