Nice car, but it could use a little more cargo capacity. Have had three XC 60’s & one XC90 and this is the first one I have had an issue with that Volvo would not repair under warranty the parking assist sensors. Will be looking to replace this car before it is three years old and because of the cost, may look elsewhere (Kia, Tiguan)

Safety: 5 out of 5 stars

Technology: 5 out of 5 stars

Performance: 4 out of 5 stars

Interior: 5 out of 5 stars

Comfort: 4 out of 5 stars

Reliability: 4 out of 5 stars

Value: 4 out of 5 stars

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poor quality and poor executive response to concer

BlameCanada, 06/05/2024

2023 Volvo XC60 B5 Core 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 8A)

0 of 3 people found this review helpful

I thought Volvo was synonymous with quality and customer service. It turns out that I was sadly mistaken. While helping someone practice for their license, the passenger side mirror hit another car’s mirror at very low speed. The other car’s mirror had not a scratch but, inside the Volvo mirror, a piece of hard plastic that helps anchor the mirror snapped. The mirror worked fine in every way other than it was loose on it’s mooring I approached my volvo dealer for a repair. Apparently fixing this seemingly small problem required replacing the entire mirror and was $1300. I went to a different dealer and they quoted $900 for the same work Shocked by the poor quality of the mirror and extortionate repair price, I wrote to Volvo executives and received a response from someone called Taj. At first, I was mollified that Taj offered a 30% rebate on the repair by submitting the receipt of the invoice. I did as instructed and did receive a cheque. Except, contrary to the 30% Taj had clearly stated in his message, it turns out the rebate was only for parts... so effectively 15%. I wrote to Taj again. At first, no response (did he realize his error and was hoping I would not follow up?). A couple of weeks later, I sent a reminder. Taj responded rather rudely that “we do not reimburse the rebate on our end “ So, to recap - Poorly engineered mirror where a rigid plastic part snaps easily at light contact - Very high repair costs for something seemingly minor - A misleading offer of 30% rebate as compensation which turned out to be closer to 15% - An unresponsive and somewhat rude executive office contact So, no, Volvo’s reputation for quality and customer service is hollow and, while we like the car, we do not recommend buying one

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