Used 2020 Subaru Legacy Consumer Reviews
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Reduced to 3 stars - this car is just too annoying
14,000 mile update. I still like the way the car drives. The interior is beautiful and the car is well put-together. It is reasonably quiet and a solid highway cruiser. AWD is great, MPG is excellent considering AWD and 260hp. I appreciate the updates to the infotainment system that fixed some bugs, brought the start/stop button to the first screen, and allowed portrait utilization of Apple CarPlay. BUT, the car's secondary purpose (besides providing transportation) is to annoy me. - I HATE the cruise control switches. Why did Subaru find it necessary to change speed by 5mph increments each time you tap the button? No one asked for this! - Start/Stop is so annoying it must be switched off every time. When I want the car to turn off and stay off at a long light it doesn't. When I stop for one second it turns off. It's just not worth it. - Why does the car continue to recognize me (facial recognition) when I get into the car, but when I get out ask me if I want to create a new profile? - Still too many bugs, system is laggy. Like any other electronic product nowadays, you must learn how to reboot the system when it behaves strangely. - Active lane centering works best when hands are off wheel. When hands are on, it tends to tug to the right. ORIGINAL REVIEW LIKES: - Interior styling, especially the Touring XT and its brown nappa leather. The quality is better than the Lincoln MKZ I traded in, as well as some of the new luxury cars I test drove like the Cadillac CT5 and Genesis G70. It's stunning, really. - Eyesight features, especially adaptive cruise and lane centering. I give the system a B. You can set the aggressiveness to which the cruise control returns you to your programmed speed, which is a great feature. - Good stereo, the Limited and Touring versions have an upgraded Harmon Kardon system. Much better than my Lincoln's base stereo. - Turbo engine has very strong power. You want this engine for drivability and passing power. - Decent range and mileage. MPG will fall as your speed exceeds 70mph. Below that you'll easily get 30MPG; at 77mph I'm getting 27MPG and 450 miles on a tank. - Remote start (using the My Subaru app) lets me set the climate and seat heater settings when I start the car. - Great value proposition! - I think the CVT is fine. It does not call attention to itself at all. Unlike most car reviewers, I drive like a normal person, not a maniac, and I think the transmission and engine work together very smoothly. - Build quality. The doors have a very heavy, solid feeling, like a German car. The trunk lid does feel somewhat cheap though. DISLIKES: - The seats look comfortable. For me, the lumbar support is very lacking, even when fully extended. Long trips give me a sore lower back. I appreciate the extendable thigh support, but wish that the front of the seat tipped up a little more so I could feel the thigh support more strongly. - By default, the car lights up and makes noises like a video game. It's pointless and distracting. I have completely turned off all the indicator lights on the heads up display, which alert you to the fact that the system has locked on to a car in front of you [the system also beeps], or that the system has disengaged for some reason. There are other indicators on the dash that tell you the same thing, so the heads up indicators and beeps are redundant (and are switched off on my car). - Start/Stop. This is the first car I've had which had it, and I'm really trying to get used to it. Unfortunately, it is unrefined and results in an overly noticeable shudder when activating. Sometimes when I WANT the car to shut off because I know I'll be at a light awhile, it doesn't. And when I want it to shut off a long time, it restarts again after only about 20 seconds. I don't like pulling into my garage; the car shuts off when I stop, and when I shift to park, the car restarts again, only to have me shut it off immediately after. - Auto vehicle hold is nice, but like start/stop this must be activated every time you restart the car. I'd like to see the auto vehicle hold AND start/stop switches customizable so that they can be placed on the main screen. - Cruise control speed settings are silly. A tap up or down will increase or decrease your speed to the next 5mph increment. So if I'm driving 77 and want to slow down to 70, I tap down once to bring it to 75, and again to bring it down to 70. You must HOLD the switch down to increase or decrease in one mph increments. - I've changed so many settings I wish I knew that they were being backed up somewhere. If I have to restore to factory defaults, it will take me forever to figure out what I've already changed. This car and its center stack are for people comfortable with tinkering with their computers, ipads, etc. If you aren't willing to dive into the menus, you will have to learn to live with the cars little frustrations. - No automatic wipers, a surprising feature omission.
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GREAT RIDE
Researched and test drove accord and legacy for 3 months. Got the legacy, couldn't be happier. It has a great ride, plenty of power, unlike some of the reviews that tell you otherwise. Seats are great! When you get out of the accord you are so low to the ground, legacy is so much better.
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- Premium SedanMSRP: $19,998In-stock online
- Limited SedanMSRP: $15,405In-stock online
- Premium SedanMSRP: $18,498In-stock online
2020 Legacy Touring XT is a real step up
I traded in my 2015 Legacy Limited (which I liked a lot) for a new 2020 Legacy Touring XT. Wow, what a step up. The ride is quieter and more composed. Love the extra oomph and power of the turbo. The new features are definitely enhanced compared to the previous generation. The interior of the Touring is quite nice. Really love this 2020 Legacy! I generally like the new infotainment system and the navigation is definitely improved from my 2015. There are plenty of things to nitpick about the infotainment, as Subaru continues to have rather clunky UX or just plain stupid design choices with poor UX. Not deal breakers, but just a poor execution that limits the infotainment system from reaching its full potential. I like the fact that we can now get over-the-air software updates and am hopeful that we'll be getting some bug fixes and even some UX improvements over time.
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2020 Subaru Legacy
We've had 4 over the past 18 years. Everyone has been a good car. We didn't want a box on wheels so no crossovers. Camry and Accord are not AWD. We had a AWD Cadillac but the Subaru is more car for less money.
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Worthless MFD
For what i paid for this car, i really wanted to love it, after all, it handles great and is super comfortable, even on long drives. It handles great in the snow and has great safety features. However, the MFD and navigation system have ruined this car for me, that after 8 months i am ready to take the hit and trade it in. There are so many problems (even after 2 updates and the dealer saying its fine) that make the car too frustrating. After about a minute, the MFD turns off by itself and can take up to 2 minutes to come back on every time I start the car. About half the time it won't recognize my phone. The voice commands are useless and don't work well at all. It won't let me make a hands-free call for instance, which means i need to look away from the road to make a call. There are so many things that you need to touch the screen for, including changing the seat temp or air flow, that i think i need to look at the screen more than i should. The user recognition doesn't work most of the time. The navigation system is the worst I have ever used. Worse even than the first GPS device that I ever bought. I have compared it to the ones on my phone and my husband's car, and the built-in gps system always gives poor directions and will always pick the longest route (I have it set for fastest). Since the nav system is useless, i use one on my phone, which means i can't listen to the USB on which all my music is stored. The built-in Nav system can't find POI's unless they are for brand name store (like it will find Starbucks, but not a local coffee place) and trying to get it to find an address by voice command is undertaking in frustration. So all in all, while the car may be safe and reliable, its functionality is horrid. I regret my purchase of this car. 3/21/21 - after several updates by Subaru’s techs, the MFD is still a horrible piece of electronics. The mapping system by Tom Tom is woefully worthless and there are still so many problems with freezing and long lag times. It is a safety issues that the driver needs to spend so much time fiddling with a screen while driving. So I’ve had this car for 16 months now - didn’t trade it in obviously - and still can’t stand the MFD and still regret my purchase. Look very carefully at the functionality of this display unit before buying!
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Subaru nailed it for safety and comfort
This is my 2nd Subaru Legacy Limited. I loved the quirkiness of my 2013 but this 2020 is leaps and bounds better than my old car. The technology is mind blowing and I feel safe each and every time I tackle the roads. With the eyesight and driver monitoring system with lane keep assist and lane monitoring the car practically drives itself as long as the road conditions are consistent. I love the interior as it seems more luxurious than many premium brand vehicles that I have experienced. I narrowed my choice down between a Legacy Limited and a Volvo S60. I wanted all of the safety features. I test drove each and found that the Legacy and Volvo S60 were similar in safety amenities but the Legacy has a slight edge on the quality of the interior in my opinion for $10K less. The engine in the Legacy is less powerful but certainly adequate to meet my needs so I went with the Legacy and I'm not at all disappointed. I am baffled at the fact that Motor Trend has this sedan ranked number 2 and Consumer Reports at number 1 or two yet JD Power puts it dead last. I also have seen reviewers say the technology is not great. (wait, what? have you compared?). It is great tech for the money and second to none in safety.
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Outstanding in its field
I lease a new 2020 Subaru Legacy. We just completed a close to 6000 miles journey through the US and I was particularly impressed with the new Legacy's comfort, powerful turbo engine, quiet cabin and excellent traction. Once one has mastered the large infotainment system, it is a breeze to operate. The only negative aspect to the whole vehicle is the need to manually switch "ON" the Auto Vehicle Hold feature, every time the engine is started. Other than that, highly recommended vehicle with unparalleled traction and outstanding creature comforts!
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Sporty Car!!
Great looking Car. So many features. Great ride.
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Really A Nice Car For The Money
This has been a great car. The ride is firm but comfortable. The interior noise is a lot quieter than the Honda Accord that it was traded for. The Accord I looked at didn't even have USB ports in the back seat area, even on the Touring trim. The Subaru does, even on the cheaper trims. I really like the heated back seats on the Limited trim. The 11.6 infotainment screen takes a long time to get used to. I found a way to get around the stop/start system (via Youtuber, "Subaru Owner Tips") by turning on the rear defroster. It creates enough of a load so the car won't stop. You can turn off start/stop in the menu, but it's a chore to find. The navigation is really simple to use. The Eyesight system is really good and so is the Driver Focus system. I like being able to get into the car and the camera reads my face and sets my seat and mirrors to my profile. I leave all the warnings on, even though many find it annoying. It keeps me on my toes. This car won't turn heads like the stylish Accord or Camry, but then it doesn't cost as much as those cars with all of the options. Options on this car are sunroof, navigation, Driver Focus system, auto dimming outside mirrors with approach lamps, heated steering wheel and LED interior lighting upgrade. They are worth the money. I find the standard power train (2.5 liter engine) to be adequate enough. It's a near perfect car for most people but perfect for me.
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2020 Legacy
Just traded a 2015 Legacy Limited for a 2020 Legacy Limited. So far, great. Feels like I moved from a Toyota to a Lexus. Still learning and playing with the settings on the giant screen. Smoother, quieter, more powerful. Love the safety features, including Eye Sight and the feature that scans your face and alerts you to watch the road if you’re not. Not thrilled with the Start/Stop but will give it a couple of weeks..you can disable at the beginning of each drive.
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Subaru Legacy 2020 Keeps failing
My car is at 88000 miles now which means I drive a lot mostly in highway. I've driven cars in US for about 34 years now and never had this many issues for a new vehicle. 1. I had to replace Windshield 3 times so far which makes last windshield is 4th one. All 4 times it was a small pebble and I wouldn't worry about that but it cracks next day morning. It just cracks as temperature changes. By the way, I am living in San Jose, CA which is not cold at all! 2. Thermal control value failed at 70000 miles or so I had to replace it. 3. Transmission is starting to go out at 75000. I have to replace it now which make me getting mad. 4. Touch screen is not working once in a while until ignition has to be turned off first and restart the car.
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Love my Legacy Sport
Smooth ride, handles well, and once I realized you push and not punch the pedal on a CVT performance was fine. i was coming out of a Charger w/ hemi and knew my drag racing days where over but I have no problem passing or cruising at 80mph on the highway. Contrary to some reviews I get a lot good comments about how good the blackout looks on the Sport. Was hard trading in my charger but i needed a good AWD and I am very happy with my Sport.
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Significant Subaru Legacy Improvement
I traded in my 2018 Subaru Legacy Limited sedan for the 2020 Legacy Touring XT. For 2020 Subaru moved to a Global Platform for several models. This 2020 model is so much better than the 2018 model. The ride has been greatly improved. It has Nappa Leather with a pull out extension for the drivers seat giving additional support for the legs. The 2.4 liter Turbo provides 260 HP as compared to the 4 Cyl 2.5 litre 182 HP. They've added a front camera, and power folding mirrors, and wireless phone charging. The safety equipment is also improved. On the 2018 model it had lane centering assist, so if you wandered to the edge of your lane it would steer you back into the lane. The 2020 Legacy XT provides lane centering when using the Cruise control. So this model will keep you centered in your lane. It is amazing. The exterior lights are LED and the headlights that turn when you turn. The biggest change is the screen for Nav and other features. It looks like an iPad. It has a start/stop feature that is far from smooth. when you stop at a red light the engine will shut off and when you release the brakes the engine restarts and shakes. Not a great feature. You can press a button on the screen to turn it off but you have to do it every time you restart the car. The front doors have puddle lamps when opened. There are front and rear heated seats. The front seats are also ventilated. My real world MPG on the highway is between 30 - 33. In the city the mpg is around 20 - 24. I replaced the dome light and the trunk light with LED's. The map lights in front are led. The CVT transmission somehow feels like a regular transmission. It has noticeable shifting patterns and you can manually shift the car with the paddle shifters on the steering wheel. This car looks like a luxury car on the inside and it rides and handle like one as well. It is a significant improvement over my former 2018 Legacy. I've had the car for about a year. The car has WiFi, in fact Subaru downloaded new software a couple days ago. It was done overnight while the car was parked in my garage.
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The highway cruiser that blends into the crowd
I've had my Subaru Legacy brand new from the dealer and I'm almost 36,000 Miles on the odometer so I feel like I know my legacy pretty well at this point. Sport is an appearance package, this car is not a sleeper in the slightest. The CVT droans with a quaint growl but leaves so much to be desired in the punchiness, but you'll be able to keep up at highway cruising speeds which is what this car was made to do, be a roadtrippers dream. The interior is comfortable, seats are nicely bolstered and I've made multiple 4+ hour journey's from the Fort Lauderdale area to Jacksonville and the Keys in comfort. The tech in this car, is not for everyone. alot of people dislike the controls being in the actual screen itself but once you get used to it you really do come to appreciate the ease and the "coolness" of the big tablet like screen. The GPS system is lousy, protip, get the MySubaru app and just copy and paste addresses to the destinations tab there. Its so much better than hassling with the GPS in the car itself. Once you learn how to master eyesight you come to rely on it particularly in stop and go traffic, this is a feature that I miss alot on other cars when I rent; the competitions systems just aren't as good as the eye sight system imo. My fuel mileage has been a bummer rounding out at about 26 MPG, with a mix of city/highway over 36K miles. This car is made for the person that wants a really basic form of transportation; wants some good tech and safety features without a really crazy price tag, oh, and they need to get from point A to Point B in any weather condition. I love my car, I just wish that it was in a Hybrid PHEV form.
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Great Car
I have safely driven over 2 million miles in my 70 years of driving automobiles and I really enjoying the all wheel drive of my 2020 Subaru Legacy. As a former professional musician I can tell you the Harmon Kardon Radio in the Legacy is wonderful!
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Sporty and Technology
So much to offer from this vehicle is amazing!
Luxury and safety and great gas mileage
I chose this car due to the safety features that can only be matched by the more expensive Volvo S60 with similar luxury features. I love that it comes standard with adaptive cruise control and awd. It is a fraction of the price of many luxury cars that struggle to match the reliability of Subaru and its stellar safety systems. The other feature I love is the large gas tank at 18.5 gallons coupled with the excellent gas mileage. I average 33.1 mpg in a mix of city and highway driving. I can drive from MD to FL and stop only once for gas and that is a feature Subaru should toot its own horn for!!
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Great! Just some software tweaks needed
I traded this in from a 2018 Outback. I like the new features that the car has to offer that weren't in the previous models. There are some things in the new display that I really wish they didn't change. The GPS will start in the default view and will not stay in the last view you had it in. Also, you can't mute the GPS. You can turn it down all the way, but the radio will still fade out when the GPS is giving directions. These features were in the previous model.
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First car I have ever hated
My 2020 Legacy just turned 1 year old and I'm ready to trade it in. I truly hate this car. Its the smart car that isn't that smart. When I enter, facial recognition is supposed to know who I am, yet it thinks I one of 5 different drivers. It is a super safe car so if you dare scratch the back of your neck, you will be warned to keep you eyes on the road. Any neck movement make the car think your not paying attention. That drives me batty! Along with the engine shutting off at every red light and then jerking on....I have had it. An update is that Subaru does have good trade in value! I sold this lemon and will never own a Subaru again, but I got most of my money back!
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They almost had it...
Purchased a new 2020 Legacy Premium in March, 2020. Let's just say it's been more of a hassle than a good experience. This is my first Subaru and definitely my last. The car has been in the service center SIX times for touchscreen failures. Update performed - still issues, unit replaced - still issues, audio control unit replaced - still issues. After the dealership had my car for 20 days now, I receive a call stating that Subaru and Technical Support has come to a conclusion; good news? So I thought. There is an issue with the pre-downloaded Pandora App and Apple CarPlay. The interference also messes with all of the Eyesight systems and cause them to go offline. The apps are interfering with each other and that is what is causing the failures. They don't have a fix for it and I am being told that I will just have to deal with it until a fix/update is released. So pretty much I am driving around in a $32,000 tin can on wheels since the touchscreen controls EVERYTHING! The Legacy and Outback have the same software and touchscreen. Currently, I am in an Outback as a loaner and that unit is far worse than mine is. Buyer beware! Do yourself a favor and go with the Ascent.
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Subaru still hasn't fixed their Starlink issues
Bought it 2 months ago and it has been in the shop for 8 days and counting due to problems with the Starlink system failing to connect that they can't figure out how to fix. They replaced a head unit already and that didn't fix it. You would think after having to settle the problems with Starlink for millions of dollars in the past year, they would have fixed it. The Tom Tom maps are terrible, especially when combined with the useless voice system. It never understands anything and when it does, it can't ever get you the right location. The new format for the infotainment system takes too many levels of pushing touch screens to get to anything, which is unsafe as you need to take your eyes off the road to do it. For some, if you stop in the middle, it switches back to the home screen requiring you to start again. Even though the screen is larger, most of the apps only use a part of the screen. Also, Android Auto is problematic as it often will not connect and when it does it will disconnect while you are driving. The safety nannies are distracting, often going off when it misreads the road. The one safety item I wanted, blind spot monitoring was an extra cost in the Premium trim. The auto stop that is difficult to disable at each light jerks back into gear when it restarts. The interior is nice, the exterior is plain Subaru styling. Driving and acceleration are average, not great but not bad. While there are some good points with this car, it appears that the design and quality are slipping at Subaru.
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I bought , then I have to sell it .
Let's start that when you first start the engine in the morning sound like a truck or tractor, then the infotainment is so laggy and slow, lot of glare and gets very dim under solar light , Auto stop engine really annoying and intrusive and very hard to disable Did not like That is a shame because I love the brand
Love my car
I love the look and feel of this car
Love this Legacy
I haven't loved driving a car in a long time but I love driving this car!
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I’m sorry I bought it
I have 5 friends who own a Subaru and all recommended buying one when I needed a new car pre pandemic. Well I regret my decision each day I drive it. The infotainment system is very inconvenient and annoying when trying to change the air conditioning settings. Do I look at the road or the screen? I can just imagine what it’ll be like in the winter. The screen should be angled towards the driver rather than flat across the dashboard Mileage is average at best. Plugging in the usb cord is awkward. Very jerky when first driving. Trunk is big but if you want everything to fly all over it’s best to use back seat. Looked under the front seats when cleaning and the workmanship is subpar. The flaps were never put down and it looks like someone cut the carpet. Don’t like that the a:c vents are vertical in the middle. Had to turn off the warnings when driving over yellow lines in construction zones - would just go off constantly. Would never recommend and will never buy any Subaru. am waiting for 2021 to start looking for new car
It's a great upgrade
My 2016 Legacy was totaled after a tree fell on it during a tropical storm. I had to buy a new car but wasn't thinking of buying a new Legacy. My dealer encouraged me to drive one. I'm not a "car" person so I was surprised by how "head turning" this new Legacy was. The latest features, from the tweaked exterior, to the dashboard, were exciting to see. Now, 6 months later, I'm still in love with this car. I've never said that about a car before.
Safest and most comfortable vehicle for the money
If safety, comfort, and driver confidence is your priority, this is the sedan for you. Excellent technology with sublime driving manners are new to the Legacy for 2020. I hope to keep this one for many years. I couldn't be happier with my choice. Finally a car I can see out of with no issues and technology to keep me honest and safe.
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Smooth
Trouble free great gas mileage what more could you ask for.
Love my car
A great and dependable vehicle that also gets good gas milage. On my next Subaru I would have the blind side and reverse montering installed. The car should have a turbo in it for the times that you need the extra power when entering a highway.