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Used 2002 Mercedes-Benz S-Class Sedan Consumer Reviews

4.1 out of 5 stars
60 reviews

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4.5 out of 5 stars

best and worst

swm, 03/08/2002
2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)
0 of 0 people found this review helpful

This is the best of 14 new Mercedes that I have owned, and the worst as far as problems, has something to do with my servicing dealer (not the same as seller) When you fill out a poor satisifaction report on a dealer they are informed of you name. Beware!!! they will get even, through no loaner available or excess charges, This may be my last mercedes because of them

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3.63 out of 5 stars

S430

Avi Wazana, 05/12/2002
2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)
0 of 0 people found this review helpful

I had nothing but problems from day 1. While it is one of the best looking cars out there, I had component problems regularly. Breaks were replaced twice inside 15,000 miles, computer board replaced, electrical problems, noise and loose parts creating noise in the cabin, bas sensors not allowing to put the car in gear and much more... The car suffers from many problems caused by cheap or poor quality components used in the build. I hope MBZ will fix their problems for the future - for now I can not wait to finish my lease and get into a reliable Lexus !!!

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4.75 out of 5 stars

Great car,terrible dealer service

johnlo, 07/10/2004
2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)
0 of 0 people found this review helpful

This is my second S-class. As with my first , I cannot find a better vehicle. Considering that this car costs over $80,000 to buy, the dealer support is unsatisfactory. I have tried two dealers in my area and I find that their Service Departments have no clue as to customer service.One department misplaced my vehicle for one hour at time of pickup, but did not complete the repairs- they did not tell me- I had to read the work order. The other dealer was to call me when a part came in and never did. One month later , I went to their parts department and purchased the item which I installed myself.

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3 out of 5 stars

First and last MBZ

DisappointedInMBZ, 06/03/2002
2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)
0 of 0 people found this review helpful

This car has been a huge disappointment. The car has had problems since day one. It continues to have problems on a regular basis. Command Center failures for the first 18 months, radio, phone, airmatic pump,faulty warning indicators, steering three times, battery discharge (4 visits to fix correctly), both front windows quit working,numerous trim and molding problems, numerous electrical problems. This is not what I expected from MBZ. This is clearly the most expensive car and the worst performing car I have ever owned. Dealer also struggles to get repairs right the first time. Seems too sophisticated for their mechanics.

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4.63 out of 5 stars

Sedan with great handling

alandasaft, 10/28/2002
2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)
0 of 0 people found this review helpful

is the best handling sedan ever drive, especially when driving with a stiffer suspension and change gear manually. However, the sitting positions are not as pleasant as previous model.

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