Used 2018 Mercedes-Benz Metris Minivan Consumer Reviews

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Sincere Regret

David Brecount, 03/28/2019
Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
28 of 28 people found this review helpful

No family could have been more excited the day we bought our Metris from Mercedes-Benz of Fort Mitchell. We have five children who are growing up fast and have dreams of having a European style van that’s more efficiently engineered (narrower, bench seating, rubber floor, less bulky than other vans). It fit perfectly into our narrow garage. We certainly didn’t expect a fancy Mercedes either. The idea of a utility van outfitted for passengers was perfect. We fully realized this was the first year Mercedes started selling the Metris in the United States, but it had been in circulation as an adaptation of the Sprinter in Europe. For months, we didn’t see another Metris on the road. Every week, people would ask us what it was and if we liked it. We gave glowing reviews too many families and encouraged people to go check it out. Unfortunately, we now feel obligated to warn people about the problems we’ve had with the Metris. Our experience has gone from elation to sincere regret. For three years we have had nothing but problems with the Metris. It has spent more days in the maintenance depart at Mercedes-Benz of Fort Mitchell than we can remember. Recurring issues with the doors, the reverse camera, the engine, and more. The three-year warranty just ended a few months ago, and it’s ironic that Mercedes never offered us an extension plan. We believe they know the Mercedes engineering quality of this vehicle is poor and are trying to minimize the cost of these models. Maybe that’s reading into the situation, but the warranty is over and we are on our own. So we are stuck. Again, the Metris is in the shop for days and days, and we are looking at a $2,500 engine repair that isn’t under warranty. Should we even trust the check engine electronics are accurately diagnosing the vehicle? Should we believe that repairs will solve our problems? Owning a Metris has been costly and disappointing. We hope this review is helpful to others.

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So far ,so good!

Fredjgeiger, 08/13/2018
Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
8 of 8 people found this review helpful

Just had the van 1 1/2 weeks ( after waiting 8 months for my order to arrive) and quite happy after 300 miles. Comfort Is very good for a van- after all it's a Mercedes car with a metal box on It, instead of a car body. Decent handling and I got 28+ mpg at 60 miles an hour average on a country highway even though the motor should loosen up and Do even better. It doesn't feel like it is not broken in yet compared to several other new cars I have owned , but I'll take it easy on the gas pedal for at least another 500 miles. Very solid vehicle and nice to travel in. We noticed that a regular 80 mile trip seemed noticeably shorter with this Metris than our regular compact car. Still no issues w 9000 miles. 24 mpg on a trip over the Sierras and Rockies. Up to 27 on local highways. Very stable in high winds and quiet and comfortable.

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Love my Metris!

Deanna, 10/27/2018
Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
6 of 6 people found this review helpful

It was a little scary at first due to size of vehicle. After 1,000 miles, i was very comfortable driving it. Absolutely LOVE this van. Today was extremely windy, crosswind assist is amazing. Van just drove through crosswinds like no other vehicle i have owned. Also love the safety features, two drivers tried to "brake check" me for no reason (probably staged for insurance), van stopped on it's own. I'm new to the safety sensors as my previous vehicles were older. This will probally be my last vehicle i purchase, want it to last a LONG time :) if i do purchase another vehicle due to boredome after 10+ years, will buy a HUGE Metris version just because it's awesome.

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