2024 Mercedes-Benz GLE-Class Plug-in Hybrid Consumer Reviews
Pricing
Owned for 1/2 day,Will re-evaluate when it's fixed
Drove off the dealer lot in my new GLE450e, with 8 miles on it. Within two hours, at 16 miles, the hood latch alarm activated and the car would not stay in EV mode. Visual inspection showed the hood was not aligned with right fender, but it was when I left the dealer. Drove back to the dealer and the hood unlatched while driving with a service tech in the car. Service manager thinks one latch is defective. Received a loaner. Had the car less than four hours, and it suffered a serious safety issue. I was planning on a trip the following day, and I hate to think that the hood could have unlatched and caused me to have an accident at highway speeds. I will update this post when it is repaired. How does a car with an issue like this pass quality control inspections at the factory and at the dealer?
- Reliability
- Value
GLE 450E Lemon
I purchased my 2024 GLE450E in September 2023. Shortly after 40 days, with less than 1,000 miles on the car, the service engine light came on. The dealership did not get me in for two weeks, but gave me the car back the next day telling me the car is good to go. 13 miles after picking the car up, the dashboard reported "Performance Extremely Limited" followed by something like "Pull over and Stop Immediately", at which point the accelerator pedal did nothing. A tow back to the shop resulted in 7 days in the shop. Three days after picking up the car at the chop again, the car reported "Performance Extremely Limited". I switched it to Battery Hold which let me drive the 1.5 miles back home to have it towed back to the shop. About 42 days later I was told the car was ready to be picked up, this was the end of December 2023. Mid-February the Service Engine light came back on resulting in another day in the shop, apparently a sensor in the charging port door. At no time has anyone from AutoNation nor Mercedes Benz offered any compensation, a replacement for what seems to be a Lemon. AutoNation has simply told me Mercedes Benz will ask them what I want, but Mercedes Benz has asked me what AutoNation has offered. Note that when the car's service engine light came on the first time, I lifted the hood and noticed an air delivery hose completely detached and another whose clamps were completely disengaged. When towing the second time, I noticed a twisted pair wire hanging under the car between the muffler and the bumper. These items indicate, to me, the car was not assembled properly, perhaps why it is spending so much time in the shop. I cannot recommend any AutoNation dealership nor Mercedes Benz who has not called me back after filing a complaint with them in late December / Early January. They have my money and do not care, clearly.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
- GLE 350 4MATIC 4dr SUVMSRP: $53,590In-stock online
- GLE 580 4MATIC 4dr SUVMSRP: $76,890In-stock online
- GLE 350 4MATIC 4dr SUVMSRP: $50,590In-stock online
64 mile range, luxurious, beginning to disappoint
This is an edited review after initially 5 star. Going into sixth week and some problems are beginning to make the ownership experience somewhat regrettable. On the plus side it’s luxurious with a great ride and I’m getting 64 miles per charge which is great, it’s like an EV with unlimited range. However, one of the features I was looking forward to benefiting from, augmented reality navigation, can’t be used in practice because it’s virtually impossible to search for a destination in the first place, so it’s back to CarPlay. And a terrible rattle has developed in the sun roof. The level 2 charger that came with the car has also developed problems. I’m souring on this collection of “features” that seem poorly tested and thrown together to check boxes on a feature list. Will update if anything changes for better or worse.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Stay away from the hybrid!
If you are reading this I encourage you to really research the electrical issues with this car. There is a recall for a brake issue on a small number of cars and yes, that does happen so no big deal. As we are now learning through experience however this car has numerous other software issues. As soon as the weather got cold and damp issues started and the dealer is now “in contact with Germany” about them. They let slip they have another in the shop that has been there 11 months (that’s a patient customer!) with similar issues. Overall the car is solid construction wise and rides beautifully. The issues with soft brakes and “performance extremely limited” and turtle light and check engine lights however is frustrating. We bought it on faith and good experiences with the last two leases. This car appears half baked and not ready for prime time. Please note that our loaner Gas based GLE is very nice. I think this is a hybrid only issue.
Annoying clunk from rear camera
We liked the car at first, but shortly noticed a clunking noise in the rear at low speeds. We thought it was something the dealership left in the cargo area. Come to find out it’s the camera extending and retracting by itself around 18mph. Turns out the dealer knows about this and MB isn’t doing anything, stating it’s by design, and other BS about it being a safety feature. We are on electric most of the time, and with just a short 10 mile trip around town, it will trigger this thing 20 times: out at a stop light, in after acceleration, out at slow down, etc. once you hear it you cannot unhear it. I sent it back to dealer, and was told they know it’s an issue, but won’t do anything until they hear from MB. I emailed MB and was responded with a canned reply about this being a “safety feature”. I’ve been on several MB forums and this began with the 2024 years and continues with 2025 models. I’ll probably trade it in for a BMW X5. We deserve better for a $70k “luxury” vehicle.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value